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January 2024 by Uccello Shop
Extremely rude advisors
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January 2024 by Kankana Borah
Very lazy and weird staff !! They dont wanna help at all.
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January 2024 by John Custy
Crazy as this location always seems to be. Staff on floor to assist. Excellent products
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January 2024 by N T
I went to the Sephora at the prudential Center to in Bostonnto buy some fragrance . I was in the fragrance department looking for a perfume for about 10 minutes and none of the employees in that section greeted me or asked if I needed help. There was a male and a female both caucasian working in the fragrance department. They both continued to have conversations and continued doing inventory without asking me if i needed help. Then this caucasian customer comes to the fragrance section and the male employee immediately aske her if she needed help. As I stood there and he continued to ignore my presence. I walked over to another section and asked another employee for helped finding the perfume I was looking for. That employee the.asked the male employee if someone from fragrance can assist me, and he was very dismissive and couldn’t even look at me, he said his colleague was not available to help as he madd himself seemed occupied. The employee from the other section of the store assisted me and was very kind. But needless to say I was upset and disappointed at the lack of customer service I experienced and the discrimination.
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January 2024 by Shashy
This review is strictly for beauty services only. If you have an important event DO NOT depend on them for your make up they will cancel last minute literally same day 1 1/2 hours prior to your appointment, leaving you stuck with a plain face because you cant find anyone last minute. Extremely disappointed.
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December 2023 by Sarah D
This is such a great Sephora! First off I went during the sale and it was the busiest I’ve ever seen a Sephora but the workers were so nice and helpful. This wonderful young woman did my makeup and did such an amazing job and listened to exactly what I wanted, her name was Sarah. She also insisted on making me a foundation sample that she used (that she color matched PERFECTLY to me) and now I’m obsessed with it even though I didn’t end up buying it at the time. I went back the next day and bought more stuff during the sale. And it’s right across from Eataly!
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December 2023 by Mercia Rodrigues
Many options for all skin types
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November 2023 by Karolina K
I am so sad and disappointed. It was my first time visiting Sephora in the US. I found an eyeliner I wanted, checked the tester for the colour and the brush, and was pleasantly surprised. Grabbed a packaged product, paid 20$+ just to find out at home that it was completely dry. How is this even possible?The other item I bought was good, but I recommend checking the items you buy more properly.
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October 2023 by david joya
❤️
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October 2023 by Jennifer Argueta
❤️
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July 2023 by Chloe Rankin
I went into Sephora with the intent of purchasing numerous beauty and skincare products. However, when I arrived in store and began to browse I received zero acknowledgement or help from any of the staff and was simply ignored for 15 minutes straight. Mind you, the store was nearly empty and there were numerous employees throughout the store. This treatment was instantly off putting and I felt unwelcome and uncomfortable. Despite this, I continued to look for my needed items and came across an unfamiliar brand. I politely asked a nearby employee to explain some of the products to me and she curtly replied “No, I can’t”. I then asked her if she could direct me to someone that could and she simply ignored me and walked away. I was disgusted and appalled by this behavior and left the store without purchasing anything. I have been spent thousands of dollars at Sephora and have been to many stores throughout the country and have never been treated this poorly. Needless to say, that is the last time I will be shopping at that particular store and will warn friends and family about this experience.
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July 2023 by Darren S.
Roseann the general manager is truly a great ambassador of Sephora. I had a query that she went over and above in resolving. Her promptness, dialogue and professionalism has not gone unnoticed.Sephora should feel very proud of her. Darren
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June 2023 by Vera Qiu
Spent thousands of dollars here but when you want to use the chair to sit at service studio just remove your make up, someone would tell you the seat is only for customers who get service. Especially when no one there for the service! Been coming to this store for past five years, the first time this things happened to me And friend. Huge disappointment :((( the girl who helped us pick the lipstick shade was helpful tho
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June 2023 by Leah McLeod
There’s a great selection here however beware of the quality of items before you purchase. I noticed after I got home that the safety seal was taken off and product removed from an eye glitter gel I got which I spent $25 on… it was in a box and everything. The girl on the phone said somebody probably didn’t check a return before putting it back on the shelf. I also am unable to get a refund since I can’t make it to a Sephora store :( feeling pretty bummed out about the quality control of expensive products being sent out and the inability to help me get a refund over the phone.The staff that helped me today was really nice however. Quinn was amazing - thank you.
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June 2023 by Mel Alberico
Had an uncomfortable experience here but maybe i’m overreacting? Im noticeably very pregnant and while a lot of the employees were kind and asked simple questions like my due date and stuff one of the employees used my pregnancy as a sales pitch? I told her I didn’t need help (I knew what I wanted and was in a rush) but she was persistent and then gave some unsolicited advice. She asked me my skincare routine while pregnant and then when I told her she told me that the ingredients in my current skincare are toxic for my baby and I need to stop using them if I don’t want to harm my unborn child. (I use very clean skincare and ran it by my OB when I first got pregnant) She pretty much shamed me and said she can’t believe i’ve been using those products while pregnant. She then continued to pick out some very expensive skincare and a $200 red light therapy mask telling me this is the “safer route” and basically placing the items in my hands. I looked up the ingredients of my current skincare when I got home.. one being salicylic acid which she swore was going to harm my baby and it says online it’s perfectly safe. It was just a weird interaction and having employees constantly following you around the store when trying to shop is also very uncomfortable. I had over 6 employees come up to me in the 20 minutes I was in the store and I could see them following me thru the isles as I walked around. Overall weird experience.
