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May 2024 by Pauline Green
I visited this bank on Saturday and I was hassled by because I wanted to take out two bands. The manager claimed that because I was taking out more than $500.00 she had to protect my account. This made absolutely no sense because I gave her my ID and my credit card. Apparently they now have to text your cellular phone to confirm your identity even though I was standing there in person. I didn’t have my cellular phone!!! The manager and her staff were awful.
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September 2023 by Jeanette Bailey
Easy access
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June 2022 by Robert Williams
Egleston Square Santander Bank refused to give Army Veteran 2 rolls of Quarters because I don't have an account with them. The teller is Spanish, if I was Spanish she would have given me those Quarters no questions askes. She said Bank policy for 2 rolls of quarters.
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August 2019 by Julissa Nunez
Worst customer service ever.
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July 2019 by Belgica Betances gonzalez
(Translated by Google) I really like this bank is the best
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June 2019 by Sasha Smith
I've visited this branch several times and over-hear how the manager talks to her employees. She does not display professionalism and is very flippant. I would HATE to work for her and it's concerning to hear as a customer. She probably should get some re-training or find another job. Ridiculous.
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March 2019 by Luciano Felix
This bank has an awesome customer service, tellers are always friendly and efficient professionals.
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February 2019 by Adelin Michel
Costumer services at this location not very good
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November 2018 by Julissa Nuñez
Worst customer service ever.
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October 2018 by Tracy M.
The nicest person here is the security guard. The customer service at this branch is severely lacking especially the girls tellers. They have terrible attitudes and it shows. It's not my normal branch but I needed to stop by quickly as I've started a new job in the area and I will not be returning. These tellers need re-training.
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September 2018 by Jeanna H
My grandfather passed in March of 2016. My mother has been trying to contact the business to inform of his passing. We have sent on 2 different occasions the proper forms to make an inquiry into the account and inform of his passing. There were 2 letters sent asking for access to be granted in order to check the accounts in my grandfather's name. She was given the run around for close 2 months. All of the banking staff told her 10 different blatant lies about not receiving information and being able to give her account information. Last week she finally received a correspondence from someone at the fulfilment center. She has received 3 letters dated August 24, 2018. One letter stated that the account couldn't be closed. The other 2 were letters explaining account closure and estate check's. I am aware that this isn't the process for making inquiries on the account nor closing. I'm contacting better Business Bureau as a supplemental. I have asked for someone to call her ASAP to explain why all employees gave false information and closure of the account. As an alternative I may seek the media. I've listen to the countless calls and constant lies and rudeness of the employees from your business. Quite frankly I'm fed up. As a matter of fact I will be contacting the FBI and the investigative department that handles fraudulent banks. Throw the whole Fulfillment Center in the garbage.
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April 2018 by Carolle N.
What's the cost of good customer service? I needed to cash my check today pick up some NyQuil, and a few groceries items for a pot of soup that I wanted to make. Finally a nice sunny day I decided to walk down to my neighborhood bank in Roxbury. I didn't expect my transaction would be denied because my license had expired this month. The check was only for $163, and my account had sufficient funds. Just a week ago while in downtown Boston I withdrew cash without issue. I've banked here for years and had sufficient funds to cover this transaction. I asked if this policy was posted publicly and the branch manager appeared to have been taken aback by the question and defensively said, "no, and I could look it up!" Really, what's with the punitive management style?! The customer service energy was restrictive and felt like a police state had been imposed, really?! Is it because we are in Roxbury and the customer base is different from downtown?! Exceptions are made all the time in providing service why not here? Especially if business practices are inconsistent from one branch location to the next. This experience illustrates how treatment is preferential, and not based in policies & procedures that value customer service. I suggest this branch focus on providing results oriented customer service regardless of its demographics.
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September 2017 by B C.
They are so terrible they don't even have their hours of availability on their own website or Apple Maps. The people there don't know anything going. I was having issues paying my Santander Credit card online. The person online told me to go to my branch. The man in this branch told me you have to open a Debit card to pay the credit, something no other credit card I know require. So I did and still couldn't pay my bill. Eventually one of the online monkeys fixed the problem and I was able have to pay.
