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July 2023 by Abdi
Take you business somewhere else please they got problems they don't know anything about customer service
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March 2023 by Ashley Fullard
This Santander branch has decent customer service and is located very close to me. However, my during most recent trips , the car service has been closed and I have to go inside. This is extremely frustrating and pointless if I’m coming to this branch because of the car service. Please do better!
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December 2022 by Jamie P.
Santander bank has stolen almost $400 from me and constantly freezes my card without telling me. someone from another country was using my card and I'm not sure because I never online shop, only shop at widely known stores, and am very careful with my card. I called the bank to tell them that the $200 purchases in another country that they were allowing were not me and they told me that they froze my card. I said thank you and hung up and now even 10 mins later I got another charge for $99, proving they never froze my card and lied. today I was buying Christmas presents for my family when my card got declined. I called my bank because I should have at least $80 on it because I transferred $100 from venmo into my account last week. I already used about $20 of it so I knew the transfer went through. now santander is trying to tell me that it never went through and would take at least one more day because lots not an instant transfer", which I know is a lie because I paid for it to be an instant transfer. I have experienced fraud more than anyone else around me. Terrible experience with this bank!
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July 2022 by Kevin Nieves
Great customer service at this branch. The staffs is very attentive.
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June 2022 by Tim S.
I opened a new checking account with the promise of a $500 bonus after 3 months of meeting certain criteria for direct deposit. After 1 week I'm wondering if it's all worth it. The bank is a joke, nothing but issues so far. I setup my on-line backing ID and logged in when initially creating the account. Now two subsequent logins and each time it tells me my password is invalid and I had to reset it. Then I get an email telling me to log in an click the "Verify" button to confirm that the initial deposits (less then $1) were transferred to my old Eastern checking account. Bug surprise, when I log into on-line banking the is no "Verify" button or link. I've now been on a call with support for close to an hour with a customer support rep who barley speaks English been put on hold multiple times for extended periods only to be told in the end that they cannot help me and that I need to go to one of the bank branches to take care of this. Now I'm very skeptical that the $500 bonus will actually be paid, I'm just assuming that they will renege on the offer. I signed up with the promo code giving in the email offer but never received any confirmation that this bonus will be paid.
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May 2022 by Merrill G.
Santander is the master or customer disservice, and their people only read to you the company script. They appear to be pleasant in the way they really say f*** you Santander does what it wants and will not justify it to anybody! To be more specific, I went to the Weymouth Branch to deposit a tax refund check payable to my wife and I. She endorsed the check and I endorsed it and was trying to deposit it into my account at Santander. When I went to the drive up window, the teller told me she could not deposit the check into my account it could only be deposited into a joint account or she would have to be present to show her id. I said she's in NJ visiting her elderly sick father and that was not possible, so I said just add her to my account. They then said she had to be present to add her to my account. I then said to the teller/manager that I wanted that in writing and signed by the bank so I could explain the problem to the Mass DOR to get a new check. She told me that that was required by Federal regulations and Santander policy. Then she told me it was Santander policy that she would not put anything in writing and signed by any Santander person nel. I told her I was not moving from the window until I get something signed by the bank to present to the DOR. She threatened me that if I didn't leave she would call the police. The saga with Santander continued when the regional ,manager got involved and all they did was waste my time and refused any real customer service. I then left the bank and headed out to my next errand and on the way I say a TD BAnk branch, stopped at the window and less than a minute later the check Santander rejected was deposited into my account. SHAME ON SANTANDER BUT THAT PROVES WHY NOBODY SHOULD BANK THERE AND YOU SHOULD RUN NOT WALK, AND DON'T EVEN TRY TO GET CUSTOMER SERVICE!!
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April 2022 by Raymond V.
Worst bank you will ever do business with please do not use Monday approval for loan Wednesday oh we don't do though loans but paid for appraisal . They don't know which end is up so don't trust with your hard earned money.
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February 2022 by Marc F.
My review of the Swampscott MA Santander is because of the personal care we received from Nuha Haminmi. She was friendly yet professional. Thank you Nuha!!
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March 2021 by JT Aldridge
I have had a couple of complex transactions that the staff executed superbly and with a friendly attitude.
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February 2021 by Lee T.
Should be -1... ATM 495 S .Artery. You have to be the Rock to be able to open the door*** There appears to be a power push button check it out,,,,but it doesn't work... Could be a homeless shelter ,,,, but you would freeze to death.
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June 2020 by Crystal R.
This is the worst ever!!!! During this pandemic my hours have been cut and I call to see if I can get my payment due date changed to the end of the month to give me time to make my payment so that I do not occur late fees and be late! They said NO because apparently in 2016 I asked for a different pay date then what they had given me and that was 4 years ago!!!!!!! Apparently they will only change your pay date ONCE and apparently they don't care about there customers during a PANDEMIC!!!!! Are you freakin serious!!!!!! Once I pay this crappy car off I will NEVER use this awful bank again. During a time of crisis your TRUE colors show and that is basically they do not give a damn about humans! You ought to be ASHAMED! I would give O stars if I could. I risk my life everyday going to work to help people in need and they can't even change my due date to help me avoid late fees. Terrible company.
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May 2020 by Robin W.
I have been a customer of this bank for years. I changed banks and was surprised by the differences - getting a replacement bank card right away unlike Santander which can take two weeks. Also, the new bank allows one to pick one's own pin unlike Santander. The worse thing about Santander (besides its profit at all costs philosophy) has been their crummy website. We are told to use online banking which is not functional. I'm trying to transfer money to no avail, called customer service to get technical help and I'm on hold for 25 minutes before hanging up. Oh yeah, their customer service is not the best either. I've wanted to break up with this bank for a long time. I'm out.
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February 2020 by Steve J.
I have well over 6 digits in this crap bank and they won't let me transfer MY MONEY to another account. They limit me on the amount of MY MONEY that I can transfer monthly?!?!? WOW!!! It's MY MONEY and the Feds/IRS track my money movement. Good bye Santander. You suck as a bank and your fees are too high. You can suck the life out of your other d*** zombie customers, NOT ME anymore!!!
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January 2020 by Jude D.
For a bank, an absolutely appalling lack of professionalism and courtesy. After being told an equity line would take 4 weeks, 3+ mos later I was denied, after being told my purpose for the loan was unacceptable. Now, I don't take issue with a bank denying but that it would take 3 MONTHS when they had every piece of information requested from me, and having verbal assurances that all was fine including my use of the loan, this is beyond incompetence. Not my first poor experience with them. So buyer beware- there are many banks out there and you'll want to avoid this one at all costs.
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September 2019 by Chris F.
Worst bank ever!! Stay away!!! I cant believe that none from board of directors has gone to prison yet!