-
May 2024 by Julia Hansen
Terrible service. This bank branch messed up initial documentation when i first opened an account, and years later, my relationship manager 1) had no idea my account was blocked 2) was completely unhelpful and full of attitude when I was going through the process of unblocking it. This was exacerbated by backend systems that weren’t updated and didn’t talk between departments. After two months of trying to unblock my account, when I threatened to report this to the consumer protection bureau, the bank dropped me as a client, meaning i had to pick up my remaining balance check in person, rather than being able to transfer it to another bank and subsequently close my account online. I will never work with Santander in the future, and this branch made my entire experience worse.
-
March 2024 by Lisa H.
I had accounts with Santander (previously Sovereign) for over 30 years. Although you'd expect most reviews here to be complaints, I've only had positive experiences at the Montgomeryville branch in PA. This past week I had to make a timely international money transfer to a Japanese school for my son's education. I had many online options and presented the paperwork from another payment platform in New York to finalize with Santander. The efficiency and professionalism by the branch manager David was exceptional. He did not try to persuade me to make a direct transfer to Japan with Santander, but compared currency exchange rates and fees, and confirmed that the other platform was less expensive. We finalized the paperwork and he initiated the transfer to New York without a hitch. This had a positive impact on my banking experience.
-
December 2023 by Mike H.
Santander's new check deposit policy for Business (states that in order to make a deposit into a Business Checking Account the employee must be an signer on the account, which in turn, authorizes them to also make WITHDRAWALLS from the account??? . . . INSANITY!!!!!) MH
-
October 2023 by Havenor G.
My wife had a check from a national insurance company sent to us because our premium had been paid twice. The check was made out to my wife and myself and we both endorsed. They said they no longer accept double endorsement checks. They would not take it for deposit or cash it. This is insane. Don't bank with these idiots.
-
August 2023 by The only reason
Take you business somewhere else please they got problems they don't know anything about customer service
-
July 2023 by A L.
Terrible experience. A bank identifies as Santander Bank has called a few times saying there's an issue with my account. I went to the Santander Bank twice. They closed early one day. I went back again today. A hand written note was on the door. "Be back after lunch" with no time given. I left and came back and the teller (the only one in the place) said that she wouldn't look up my information to see if someone tried to open an account cuz it wouldn't happen. I wouldn't open an account here if it was the last bank on earth.
-
July 2023 by Abdi
Take you business somewhere else please they got problems they don't know anything about customer service
-
March 2023 by Ashley Fullard
This Santander branch has decent customer service and is located very close to me. However, my during most recent trips , the car service has been closed and I have to go inside. This is extremely frustrating and pointless if I’m coming to this branch because of the car service. Please do better!
-
December 2022 by Jamie P.
Santander bank has stolen almost $400 from me and constantly freezes my card without telling me. someone from another country was using my card and I'm not sure because I never online shop, only shop at widely known stores, and am very careful with my card. I called the bank to tell them that the $200 purchases in another country that they were allowing were not me and they told me that they froze my card. I said thank you and hung up and now even 10 mins later I got another charge for $99, proving they never froze my card and lied. today I was buying Christmas presents for my family when my card got declined. I called my bank because I should have at least $80 on it because I transferred $100 from venmo into my account last week. I already used about $20 of it so I knew the transfer went through. now santander is trying to tell me that it never went through and would take at least one more day because lots not an instant transfer", which I know is a lie because I paid for it to be an instant transfer. I have experienced fraud more than anyone else around me. Terrible experience with this bank!
-
July 2022 by Kevin Nieves
Great customer service at this branch. The staffs is very attentive.
-
June 2022 by Tim S.
I opened a new checking account with the promise of a $500 bonus after 3 months of meeting certain criteria for direct deposit. After 1 week I'm wondering if it's all worth it. The bank is a joke, nothing but issues so far. I setup my on-line backing ID and logged in when initially creating the account. Now two subsequent logins and each time it tells me my password is invalid and I had to reset it. Then I get an email telling me to log in an click the "Verify" button to confirm that the initial deposits (less then $1) were transferred to my old Eastern checking account. Bug surprise, when I log into on-line banking the is no "Verify" button or link. I've now been on a call with support for close to an hour with a customer support rep who barley speaks English been put on hold multiple times for extended periods only to be told in the end that they cannot help me and that I need to go to one of the bank branches to take care of this. Now I'm very skeptical that the $500 bonus will actually be paid, I'm just assuming that they will renege on the offer. I signed up with the promo code giving in the email offer but never received any confirmation that this bonus will be paid.
-
May 2022 by Merrill G.
Santander is the master or customer disservice, and their people only read to you the company script. They appear to be pleasant in the way they really say f*** you Santander does what it wants and will not justify it to anybody! To be more specific, I went to the Weymouth Branch to deposit a tax refund check payable to my wife and I. She endorsed the check and I endorsed it and was trying to deposit it into my account at Santander. When I went to the drive up window, the teller told me she could not deposit the check into my account it could only be deposited into a joint account or she would have to be present to show her id. I said she's in NJ visiting her elderly sick father and that was not possible, so I said just add her to my account. They then said she had to be present to add her to my account. I then said to the teller/manager that I wanted that in writing and signed by the bank so I could explain the problem to the Mass DOR to get a new check. She told me that that was required by Federal regulations and Santander policy. Then she told me it was Santander policy that she would not put anything in writing and signed by any Santander person nel. I told her I was not moving from the window until I get something signed by the bank to present to the DOR. She threatened me that if I didn't leave she would call the police. The saga with Santander continued when the regional ,manager got involved and all they did was waste my time and refused any real customer service. I then left the bank and headed out to my next errand and on the way I say a TD BAnk branch, stopped at the window and less than a minute later the check Santander rejected was deposited into my account. SHAME ON SANTANDER BUT THAT PROVES WHY NOBODY SHOULD BANK THERE AND YOU SHOULD RUN NOT WALK, AND DON'T EVEN TRY TO GET CUSTOMER SERVICE!!
-
April 2022 by Raymond V.
Worst bank you will ever do business with please do not use Monday approval for loan Wednesday oh we don't do though loans but paid for appraisal . They don't know which end is up so don't trust with your hard earned money.
-
February 2022 by Marc F.
My review of the Swampscott MA Santander is because of the personal care we received from Nuha Haminmi. She was friendly yet professional. Thank you Nuha!!
-
March 2021 by JT Aldridge
I have had a couple of complex transactions that the staff executed superbly and with a friendly attitude.
