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April 2024 by Kym Nguyen
It’s a bank, there are going to be lines! Be patient and kind to the people working to the best of their capabilities especially when they’re at capacity. I also had to work w Senior Relationship Banker Thu and I cannot give her enough praise. She has helped me a few times now and has been incredibly informative as well as empathetic to all the situations I have encountered. She’s taken proper time and care with my inquiries and I am very appreciative. All the staff has been attentive and kind every time I have come in.
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November 2023 by CRYSTEL WALLACE
ASHLEY P. HAS AWESOME CUSTOMER SERVICE. SHE WAS VERY NICE AND EVEN TOOK THE OPPURTUNITY TO MENTION AN UPCOMING BIRTHDAY.
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May 2023 by Thuan Tran
Great customer service
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March 2023 by Jacky Kalonji
I have never been disapointed with this branch. Keep up the good work!
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January 2023 by Kalimah Rahim
I have been with Santander Bank for a very long time. If ever there is a problem or concern it is handled in a timely manner. It is nice to have a relationship with a community resource. Keep up the good work.
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October 2021 by I Flanders
I don’t know where they get off calling themselves a bank. My husband and I closed all our accounts with them because they refused a cashier’s check. We weren’t even trying to cash it, we were trying to deposit it. The funds needed to be moved, so we called the issuer in Florida. They in turn called the bank and were refused. The Florida bank was totally baffled, as were we, since a cashier’s check is better than money. After a whole lot of go around, we asked if they would take a wire transfer into our account. That they would do, for an outrageous fee. While my husband and I were shopping around for a new bank, he acquired a mature savings bond. He wanted to cash it and put part of it into his checking account. The teller didn’t even know what it was. The supervisor said they didn’t handle them, they had no procedure. Once again, a U.S. Savings bond is better than cash. So the next day my husband took that bond and just started walking down the street, asking at each different bank if they could cash it. When he found one that could do that, he used that bond to open a new account. The next day we closed all our Santander accounts and moved them to the new bank.
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February 2021 by Steve Eesley
I went to this bank simply to exchange cash for quarters as I’ve done several times before, including since this pandemic started. I have to get quarters to use the laundry machine in my apartment’s basement. This was my third attempt to go in recent days. The first they were already closed because I was driving home after a full day working as a teacher and I hadn’t realized how short their hours were; I work from several hours before they’re open to several hours after. The next time was President’s Day, when their own website said they were open for normal hours but they were in fact closed. On the third attempt, today (I’m off for February break and so could go on a Wednesday), I was denied this simple exchange despite having cash in hand because I was not a member. I understand that banks want to focus on serving their own, but exchanging cash for quarters is just such a basic thing to do for the community you are a part of, especially given that many people in this community cannot afford an in-unit washer/dryer. So many services have become less accessible and more difficult during the pandemic and it’s hard not to see this policy as targeted at those less able to afford access to banking. I’ll admit I don’t know if they are making other efforts to be a good member of the community, but I was disappointed by my experience.
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February 2020 by Corey R.
Avoid doing business at this location, & as whole this banking institution. Their bottom line is Not to respect Your Money, but to line their own pockets. Last January i fell prey to a predatory scam caller company..immediately got on 800 Santander Number. They refused to place stoppage on the pending transaction, & let it go through. Been back & forth with Santander & on the 2nd claim they " graced my account" with a "provisional credit" ( which actually my $ that they backcharged). After switching to Bank of America Santander somehow kept my checking account open with a -amount they sent to the rogue company. The Branch Employees lacked any human empathy & were robotic, immersed in their textbook, corporate jargin. I was left in the cubicle with the Agent who opened my account 3 years ago. She decided to do business in the lobby with another customer. Vampires.
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December 2019 by Yelp R.
Just cancelled my account here. Staff did not even ask me why I cancelled. If they did I might not closed it with them. Travel example of customer service. They just do not care.... And it shows.
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August 2019 by БългарÑка РакиÑ
The teller asked me " what's wrong with you " Closed all my accounts
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August 2019 by Българска Ракия
The teller asked me " what's wrong with you " Closed all my accounts
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April 2019 by Beth Toomey
Expect to wait at least 20 minutes in line whenever you go and then another 10 at least at the counter. ATM works 50% of time and their turnover for employees is outrageous. Their ATM ate my card for zero reason, went in to get it and they had shredded it, even though I'm an account member so I need to wait 2 weeks for another one. Literally the WORST.
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April 2019 by Beth Toomey
If you're looking for hell on earth, then this is the place for you. Expect 20 minute in line wait times, then another 10 at the teller. ATM machines work 50% of the time. Brand new employee every other week and the branch manager is never available. Just today, their crappy ATM machine ate my card, and even though I am an account holder, they shredded my card and said that was their policy. So now I have to wait 2 weeks for a new card. This place is an absolute joke.
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December 2017 by Brenda Layou
So unless we do online statements we will be charged a $3.00 fee, they say "in the interests of being green" Well Santander that is nonsense, seeing that when I choose to print my own statements you force me to use two sides of paper and lots of needless ink to get 4 transactions recorded. You could barely do anything more to waste paper and ink. I say barely as knowing you , probably you could throw a bigger blacker logo bar in here or there. I just called to see if I could make them aware of this, I don't believe that my call will make much difference. My statement could be printed on a single side very easily with your logo and phone numbers. Your logo could also be printer friendly.
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September 2017 by Michael Russo
I'll give ya 4 stars..
