-
April 2024 by Chao Huang
Awful - I opened an escrow account to put a tenant's security deposit, and these idiots escheated the funds to the state and closed my account without providing any notice.
-
March 2024 by Brandon Young
My experience here was just fine. My banker was Sean, and he was awesome. Realistically, this place is in downtown Boston, so of course, it's going to be the most critiqued. My service went well in my opinion, but I adjusted my attitude at the door and used proper communication. The staff had a good read on me, and they delivered accordingly and were very helpful. A young lady even referred me to a few nice places to shop. Needless to say, I was serviced well.
-
November 2023 by Nichole Tremayne
I have had a credit card with this company for years. I paid it off, but lost and forgot about the card. I got a letter in the mail stating that if I didn't call by the end of July, they were going to close the card. I called the LOCAL Boston branch and the gentleman I spoke with EASILY located my account, made sure the card didn't close, increased my credit limit and said I would receive a new card in the mail.Couple of weeks later, I received a letter with the reference number verifying this information. But I never got the card.I called the branch in October - the lady was rude and said I had to call customer service. I called customer service THREE times, not one of them spoke good English, then I finally got someone on the phone and they said the card WAS CLOSED!!Then I got an email from a man named Alejandro asking me to call him in regards to the bad customer service I have received and my credit card that is closed that is not supposed to be, and all three times I have left a message, he has not returned my call or sent a follow up email!EXTREMELY DISAPPOINTED!!!!
-
June 2023 by Eric Ferguson
Had this bank for probably 15 or so years only because they bought out the bank I was doing. At first wasn't bad, but they so inept now. And it went down hill after supporting the Rainbow Mob and donates to the etc. Gawd awful trying to close my accounts and can't even do that because the people there so horrible.
-
January 2023 by Michael Bourque
Avoid this bank. I had a recent fraud committed against me, not Santander Bank. They have blocked my account. It is going on four weeks now. This bank is totally inept. Can you imagine having your account frozen through the holiday season? This is an egregious breach of bank/customer trust. Run, run, run. Avoid them !
-
October 2022 by Zachary Z
Someone called me to schedule an appointment, I agreed and when I walked 15 min to this location, it is closed. Very frustrating and confusing
-
June 2022 by Paul Clark
Closed on Saturdays and Sundays
-
March 2022 by daniel nigatu
125 causeway st very bad customer service. They didn’t respect customers not only one day two days nobody in front of me I was waiting 10min they took behind the window they didn’t give me service I never seen bad customer service like this so bad?
-
January 2022 by Christian Glover
Terrible, they don’t care about their customers at all. They took my car away and expect me to pay a fee that takes what most people make in a month, they expect me to pay that same amount in a few days. I would never recommend this place to anyone
-
November 2021 by Zhu Haipeng
Someone called me to schedule an appointment, I agreed and when I walked 15 min to this location, it is closed. Very frustrating and confusing
-
October 2021 by Adam Foy
Horrible bank. Won't alert you when your gonna overdraft at the ATM. Conisending
-
September 2021 by Donovan Fung
Let me start with the good, then I'll give input on the areas Santander really needs to work on ASAP. I financed my car through Santander and hardly knew who this bank was before I chose them. They gave me the best interest rate. I also love the fact that when ever I call I'm never on hold for more than a minute. But this is where things go bad. In 2021 there is no reason a financial institution of this magnitude does not have an app. Just a simple app would help them run things so much smoother. Also anything I need to do over the phone, they can't do over the phone. I needed to make a payment after I was locked out because for starters when I was in the website would accept my card that I already previously used. Then I forgot my online password and this happened after hours. And when I decided to call, the website basically briefed me that everything I would need help with the agent wouldn't be able to help me. Also Auto pay is a complete hassle to set up. And if your auto pay doesn't go through they won't allow me to set up auto pay for another 6 months. This really has started to bring so much frustration and I'm starting to wish I stayed with my auto loan bank I used previously. Because it feels like Santander is set up to make default on your loan.
-
September 2021 by Zane Sheibley
I paid off my car through these guys. For like twice what it's worth but that's neither here nor there. What bothers me is that they refuse to report it to any of the 3 the credit bureaus. After everything I've paid they just said they WILL NOT report it because of their own reporting errors. Doesn't make sense. I dodnt do anything wrong. They did. And I have to pay for it
-
June 2020 by Patrick Leavitt
God Bless this company..
-
May 2020 by Edison Bolski
Worst bank in the world, just check their FB homepage and all the negative comments/ experiences from their customers. Also, see the value of their stock, it’s fluttering around at the Mendoza line, no not $200, but $2.00! That cant be good for business or its customers.
