Roche Bros. Downtown Crossing is a convenient shopping destination located just steps away from the Downtown Crossing T-station. This supermarket offers a wide selection of products, catering to the needs of both locals and visitors. The store's layout can be a bit confusing at times, but customers can find a variety of items, from local food options to everyday grocery essentials. Unfortunately, the store's inventory is not always well-stocked or fresh, which can be frustrating for shoppers. The customer service experience at Roche Bros. Downtown Crossing can be mixed. While some employees are described as friendly and courteous, others may be less attentive or engaged with customers. The store's management has been responsive to feedback, addressing issues such as employees who were not providing the best service. One of the store's most notable features is the convenient location, situated near popular landmarks like Boston Common. This makes Roche Bros. Downtown Crossing a practical choice for those looking to do some grocery shopping during their downtown excursions. Overall, Roche Bros. Downtown Crossing is a useful resource for the local community and visitors, offering a wide range of products in a central location, despite some minor operational challenges.
Love this supermarket, lots of fresh sushi and cakes to choose from and it's good prices too.
February 2025
Very convenient shopping location. Wide selection of stuff. Many registers.
Unfortunately, not always stocked (or fresh items). A bit of a confusing layout. No place to put shopping carts afterwards (cause clutter). The only elevator out doesn’t work half the time (annoying to carry large grocery bags up).
February 2025
I love this store. There are so many different things to pick up & it's convenient.
