-
February 2024 by Jason Rinehart
I had a great experience, the staff was polite, and considerate to me throughout the entire process.
-
May 2023 by Ugo Akara
They deserve absolutely no stars. My mother went to the Quest diagnostic laboratory at St.Elizabeth Hospital today (05/10/2023) around 1:30pm. She was attended to by two of by far the rudest laboratory techs she had ever encountered.Her experience started out by them demanding her to pay a $60 co-payment that is not required by her insurance. She then stepped away briefly to speak with an insurance agent to discuss whether or not she needed to pay a co-payment. Once she settled the matter with her insurance company, she went back inside to speak with the laboratory techs, who then ignored her and refused to provide her with service. This was not only negligent, but downright unprofessional. I will be reporting this incident to the state board. They should not be practicing phlebotomy.
-
February 2023 by Lauren G.
Results provided 3 weeks after a simple blood test. Unacceptable healthcare. This is not the first time this has happened.
-
December 2022 by Stefan
Horrible facility, long wait times, arrogant staff, lack of technology (they could only receive fax, not email in 2022), ridiculous procedures (requiring a paper copy in 2022) and complete lack of customer service. They have 10 people waiting in a waiting room of 15 square feet during COVID times. Their text system to call you back for your appointment doesn’t work, because they call your name the same time you receive the text, so by the time you’re back you missed your appointment. How are they still in business?
-
November 2022 by Olivia Woods
I have now been to this location twice and had a good experience both times. The employees were friendly, the office is clean, and I was in and out within 10 minutes. If you follow the signs it is very easy to find. Some reviews mention that there is no where to park or it is valet parking only, this is not true. There is a large garage across the street and it is free if you are parked for less than 1 hour or $5 if you're there over an hour.
-
August 2022 by AY Nicehouse
No parking.Incompetent nurse/phlebotomist. Couldn't hit a vein. I'm leaving covered in blood and I will have multiple hematomas.This is your one job - how are you so bad at it?!?
-
June 2022 by Roisin
The nurse was excellent - usually providers take multiple attempts to get my veins and she did it super easily in one go. She was super friendly and helpful. The wait was less than 5 min (even though the screen said 12 min) and the office is super easy to find if you follow the massive signs for the medical office posted everywhere. Almost didn’t go because of the bad reviews but definitely would recommend to anyone
-
April 2022 by David Beck
Update: the valet didn’t even have time to walk back and drop my keys off before I got done with my appointment. I waited 15 minutes after my 5 minute appointment was done to get my car. What is the point of that? Let me park my own car and validate the parking if you’re so worried about people abusing the parking lot.People were good but this location is valet parking only for $8 with zero other parking options. Hospitals and medical centers shouldn’t make you pay to park while you’re paying hundreds to thousands of dollars inside for care. My appointment was so quick that I waited longer for the valet to go get my car than the time I was actually in for the appointment. Would not go to this location again.
-
February 2022 by Stefan Roehrig
Horrible facility, long wait times, arrogant staff, lack of technology (they could only receive fax, not email in 2022), ridiculous procedures (requiring a paper copy in 2022) and complete lack of customer service. They have 10 people waiting in a waiting room of 15 square feet during COVID times. Their text system to call you back for your appointment doesn’t work, because they call your name the same time you receive the text, so by the time you’re back you missed your appointment. How are they still in business?
-
February 2022 by Tavon nyce
Very great customer service really nice. Fast in & out. There’s a iPad where you can check in which is really great.
-
January 2022 by Arun Kanda
Went in and out less than 10 minutes, the women was very polite and informative. For a first time blood work experience it was very great, would recommend to anyone!
-
December 2021 by Lorraine Rivera
Their text notification system for checking in doesn't work. I checked in at 1:19 PM, received my text to register online, filled out the registration, it's 2:26 and haven't been contacted. I'm also not able to make an appointment through their app, it says "An Unknown Error Occurred, Please Try Again after you fill out the form and click schedule." I wasn’t called back until after 3pm.Overall a frustrating experience. The only redeeming quality was the phlebotomist was very nice and did a good job.
-
December 2021 by Sebastian Sansone
I did not really have any trouble finding this place. It's a room on the 2nd floor of the Medical Offices building, which is labeled very visibly with the address listed and inside the building there is a directory. Staff were super friendly, I was in and out in 10 minutes for a blood test, no issues at all.
-
December 2021 by Lorraine López
Their text notification system for checking in doesn't work. I checked in at 1:19 PM, received my text to register online, filled out the registration, it's 2:26 and haven't been contacted. I'm also not able to make an appointment through their app, it says "An Unknown Error Occurred, Please Try Again after you fill out the form and click schedule." I wasn’t called back until after 3pm.Overall a frustrating experience. The only redeeming quality was the phlebotomist was very nice and did a good job.
-
December 2021 by Lo L.
Their text notification system for checking in doesn't work. I checked in at 1:19 PM, received my text to register online, filled out the registration, it's 2:26 and haven't been contacted. I'm also not able to make an appointment through their app, it says "An Unknown Error Occurred, Please Try Again after you fill out the form and click schedule." I wasn't called back until after 3pm. Overall a frustrating experience. The only redeeming quality was the phlebotomist was very nice and did a good job.
