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April 2024 by Jen L
I had a fantastic time working with Bianca! I first visited the salon alone early in my dress searching process and ended up saying "Yes!" on a return visit with family. Throughout the entire process, Bianca was so kind and did an excellent job pulling a variety of styles that fit my "vision." She was patient, never pushy, and truly listened to what I liked/did not like about each dress so that she could select others accordingly. The dress I ended up choosing was one of her suggestions!
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April 2024 by Nadiyah Ali
Amazing dress selection, staff is super friendly and process is very easy
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April 2024 by Michael Tom
Lizeth was great to work with for my fiancee's wedding dress appointment! She was very friendly and professional with a great sense of humor.
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April 2024 by Lauren Marsocci
I had the most wonderful experience with Bianca!! She was so great to work with and she was really helpful in finding my perfect dress!!! There are so many options and she was so great at finding a dress for me that was better than I could have ever imagined. Everything felt thought out and I just couldn’t recommend working with Bianca enough!!
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April 2024 by Georgie Fu
It was my first time dress shopping and trying things on, so I was very nervous! Bianca was my stylist and was super sweet and welcoming. She made me feel relaxed and I could try things on at my own pace. She was very conscious of my asks and budget which I appreciated very much! I did love some of her selections, and currently contemplating it over.
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April 2024 by Jessica chukwuka
I came over with a group of friends and the bride to be and Lizeth took really good care of us!She was able to take our comments from testing out the first dress and all her other suggestions made our friend look like a princess! She was very encouraging and friendly!I’ll definitely come back to test dresses here for my own wedding but let me get me a groom first! ?
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March 2024 by Katherine
I've had an extremely negative experience with Pronovias Bridal's Boston store, beginning with an appointment of wasted time in January. Despite a scheduled appointment for a product I was assured was in stock, I found that it was unavailable after waiting 30 minutes in the store. This led to subsequent visits and parking fees totaling $60. The accessory, upon finally obtaining it, was disappointingly stained with foundation, mascara and perfume scented, raising concerns about its condition and authenticity. Despite reaching out for resolution since February 21, I've received minimal response, exemplifying poor customer service from a “luxury” brand that should prioritize top-tier service. Seeking a refund for the flawed overskirt, I'm frustrated by the lack of quality control and customer care. Despite multiple attempts, including calls, emails, and texts over the past week, my efforts to seek assistance from Pronovias Bridal's customer service, Tammy Farris, or Dijana have been largely ignored. To this day I still have no resolution and no refund. The lack of responsiveness adds to the frustration of my already challenging consumer experience, especially one that should be a special experience as a bride. I highly recommend avoiding Pronovias Bridal Boston altogether.In response to your reply: I have tried emailing calling and texting several times with several people and still have no resolution to any of the above issues.
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March 2024 by Gabrielle Sacco
Very poor customer service, did not have a good experience with this place and would not recommend!
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December 2023 by Jenna Donahue
I didn't end up getting my dress from Pronovias, but I wanted to write a review anyway since my experience there was so good. I worked with Ayzit and she was extremely knowledgable, helpful and made the experience SO enjoyable. Thank you Ayzit!!!
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December 2023 by S H
Ruth made my experience so lovely. She really understood what I was looking for and made some great recommendations as well. The Pronovias dresses are very flattering and absolutely gorgeous. Ruth is a wonderful person to work with!!
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November 2023 by Hanieh Shabanian
Nice place! The staff could be more friendly and helpful.
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November 2023 by Catherine McCandless
Ruth was absolutely wonderful to work with and was so helpful. She kept pulling new dresses as she learned more about what I liked and didn't like, and gave lots of advice without being intrusive. She was very attentive and the dresses I tried on were gorgeous and great quality. While I ultimately found my dream dress at another store, I would definitely recommend Pronovias to others.
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November 2023 by Meiling May
I absolutely love the dress that I bought from Pronovias and I had an incredible alterations experience. Luce and Bella were the most attentive and kind seamstresses in the world. They fixed every small thing and even offered to change things if I changed my mind down the line. If I could choose them as seamstresses for all my future alterations I would. They had the dress altered perfectly, let me try multiple bustle options, and finished by the agreed upon time. The dress shopping experience itself was not the best. Our sales representatives from the start gave us the impression that we didn’t belong and that we were wasting their time. My mom asked to use the restroom and they sent her down to the main mall public bathroom until they realized she was with me and then offered her the private Pronovias bathroom. My stylist also didn’t say very much at all and I had to ask so many awkward questions to find out what to do next. Out of all my dress shopping experiences this was definitely the worst one as they didn’t make you feel special or worthy of being there. But the dress was so beautiful that despite the bitter impression of shopping I still gave them my business. After the purchase the experience only improved as the alterations team was phenomenal!
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November 2023 by Catherine M.
Ruth was absolutely wonderful to work with and was so helpful. She kept pulling new dresses as she learned more about what I liked and didn't like, and gave lots of advice without being intrusive. She was very attentive and the dresses I tried on were gorgeous and great quality. While I ultimately found my dream dress at another store, I would definitely recommend Pronovias to others.
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September 2023 by Rachel Lew
Wonderful bridal consultants, gorgeous location, and a beautiful selection! Ruth was incredibly knowledgeable and helpful explaining the different options for wedding dresses and guiding me through the ordering process. She was incredibly supportive and patient, and she really went above and beyond to help me pick a dress and complete my look with gorgeous accessories!
