-
July 2024 by Gabe Gagliano
Bought my Polestar 2 in May and had a great buying experience with Brandon. No pressure sales and he was very helpful. The paperwork is all done on-line so it minimized my time at the dealership during pick up. The car has been great!
-
July 2024 by Harold Dalton
Awesome minimalist space with helpful staff who have a lot of time to answer questions. Set up and handover was quick and smooth. Very happy with my experience and my new car ⚡
-
June 2024 by Mirialys Garcia
Great customer service. Thank you!
-
June 2024 by Tim Over
Fantastic experience working with Brandon and Phil! They made the whole process super easy and were extremely knowledgeable about the car. I love my PS2.
-
June 2024 by David MacIntosh
Great service from Brandon during the acquisition process and introduction to the vehicle at pick up.
-
June 2024 by Chris Boatwright
I found Polestar Boston through the Polestar CPO website and placed an order for a vehicle in their inventory all the way from the Atlanta, Georgia area. Phil and the team at Polestar Boston went well above and beyond navigating me through the somewhat complicated interstate car purchase and shipping process and the vehicle I received far exceeded my expectations. I have zero hesitation recommending them to anyone. Thanks, Phil!
-
June 2024 by Jesse McElwain
Had a truly lovely customer experience working with the fine folks at Polestar Boston. We are loving our Polestar 2! Thanks to Phil & team for helping us get on the road and providing all the information and assurances we need.
-
June 2024 by Amanda Holleran
The process of buying/leasing the car is easiest enough. We did most of it online. Had a test drive at our house and picked up the car a week later. Service however is horrendous. It takes weeks to even schedule an appointment. I’m not talking they are booking service weeks ahead I mean to even get a call back to schedule. When you call you get rerouted to Boston Volvo who they share a service space with. You then can’t even book with them. You have to wait for a call back. That doesn’t come. So you call again and again and finally leave a message with the sales team that gets someone to call you back. They clearly don’t read the notes. I’ve been asked 5x if my service is my 2 year service. Which they already performed 4 months ago and I stated to every associate it was a sensor issue. The car itself is t great either. It is slow to boot up and has a ton of tech problems. I can’t wait for my lease to end.
-
May 2024 by Wenqi Zhang
Love my new polestar 2! Supper comfy and convenient driving experience. Thanks polestar Boston for giving me such a smooth experience with leasing the car. Brandon was super nice and efficient with all kinds of situation, definitely professional, gives you enough space to play around and explore by yourself. Phil is also very responsible and helpful during the whole process.
-
May 2024 by Justin Siniawski
My new polestar 2 is great! Sporty and fun driving experience and the handover process with Brandon was excellent. It was my first time leasing a vehicle and could not have been smoother.
-
April 2024 by Michael Zeevi
Brandon was fantastic. knowledgeable about the vehicles but not pushy. Very easy to work with to lease a vehicle!
-
April 2024 by Justin
Absolutely love my Polestar 2. The purchasing experience was incredibly smooth and stress free!
-
November 2023 by Scott Childress
Best car buying experience I’ve ever had, including when I purchased a Tesla. The people at Polestar Boston were the best. When I purchased my car, I had recently had surgery and their patience, care, and attention to detail was above and beyond. Oh, and the Polestar 2 is a wonderful, well appointed vehicle. Put together much better than Tesla and more intuitive interior and controls. Highly recommend!!
-
October 2023 by dan marino
The whole process was simple and easy, from scheduling a test drive to getting my lease squared away and delivered to my doorstep. Casual yet professional, the associates there took great care of me and I have total confidence that I could call them at any time with questions or concerns. Extremely happy with my Polestar and with Polestar Boston.
-
October 2023 by Travis H
The communication between Polestar Boston and Boston Volvo is abysmal. Polestar Boston uses Boston Volvo's service department. We called and schedule our two year service on our PS2 in July and the earliest appt they could give us was October 2nd. We live far away so they would be delivering a loaner vehicle to us, and taking our car back to Boston for the service. On 10/2 we received a call 20 minutes before they were schedule to show up at our house, explaining there was a scheduling conflict and the earliest they could come pick up our car was OCTOBER 25th! We explained to them this was unacceptable because we needed the service completed prior to a 1,000+ mile road trip we would be taking at the end of the month. We were told someone would call us back to schedule something sooner, if we could bring the car to Boston for the service, ourselves. Someone called, and the service was schedule for today. We were never told we had to be there at a certain time (since the expectation was we were dropping the car off, and taking a loaner car home). So today we showed up at 2:00 because I had to work until 12:30 and we live about 90 minutes away. The advisor checked us in, took the car back, and then asked us "do you need something else?". I said "we are supposed to have a loaner vehicle so we can return home". We were told we were three hours late for our appt (Polestar told us we didn't have to be there at any certain time) and that they don't usually give out loaner cars that late but that they would have to see if they could make an exception. We did receive a loaner car. After we signed the contract, the advisor then told us our vehicle may be ready by 5:30. Why were we told we needed to drop the car over the weekend, and get a loaner car in the first place? We ultimately decided to sit in the waiting room for a few hours and wait for our vehicle to be finished.It seems that nobody at Polestar and Volvo communicate expectations with one another, and nobody is on the same page. Polestar set the expectation that we would need to leave our vehicle, and take a loaner, while Volvo told us it would be 3 hours, thus making the entire loaner vehicle unnecessary.
