-
February 2024 by lav h
I beg to differ on the negative reviews. I've been going to this PLS for years I've watched a lot of employees come & go. I'm finding the dynamic duo of Andrew & Francesca to be knowledgeable kind patient firm polite. I hope PLS realizes this location is tuff. Crack ally. Which comes w liers cheats and wrift wraft. Not easy to maneuver. I hope they r pd well enough to keep them. They're a asset to the company.
-
December 2023 by riene wilson
Walked in after a good day it turned bad after a few minutes I was accused of having a fake green card my social security number and picture was taken without my consent the man at the counter was rude and only gave me back my card after I threatened to call the cops gonna research the situation and probably persu legal action
-
August 2023 by Ocie Jordan
I went to the checking PLS and met with Andrew and he was the sweetest manager ever. Firstly, my son is a minor and he doesn’t have an ID. He works for college for the summer the check is drawn under citizens bank now mind you he’s a minor he does not have an ID but I have his Social Security and his birth certificate and anything else that will tell you he’s him so they allow him to open up a checking account at citizens Bank but they did not allow him to cash the check so I kindly called PLS check in told the situation to Andrew he cashed it with no problem he went as far as even making my minor salon a profile so that he won’t have to go through that again that is just the sweetest. It took us five minutes just to do that. At the bank it took us 45 minutes for them to tell us that they can’t cash it still with him having a bank account with no ID!
-
August 2023 by Serena O'Hare-Carney
Easily the worst customer service I’ve received probably ever from the manager that someone else posted a picture of 2 weeks ago. I’ve been to other locations several times with no issues. Clearly not just having a bad day since I’m not the only one he was disgusting to.
-
July 2023 by Styles by Bianca B
I had the worst experience in this store. I used to come to this location to get stuffs years ago. My experience today was horrible. I arrived at 6:35 no one in line one person at the counter being served. 2 blue shirts one red shirt and only 2 registers open. I waited in line until 7:20. No one said one min we will be with you ect. Once I got to the counter the man behind the counter was EXTREMELY RUDE AND DISGUSTING WITH THE WAY HE TREATED the whole store. They need to hire all new ppl. This store is trash in customer service. You shouldn’t treat customers like their time doesn’t matter. Also make sure you want to create a profile with them to get a money order let this guy tell it you need a PHOTO ID AND A TELEPHONE NUMBER or they will NOT TAKE YOUR MONEY AFTER WAITING A WHOLE 1/2 hour.
-
February 2023 by omar bensaid
Hard working people come to cash their paychecks after a long week of hard work and it's not fair that they have to wait in a line that can last almost an hour at timesThe PLS staff and management offers a mediocre customer service that has out of five cashier windows only one cashier handling up to 15 people at once.I STRONGLY ENCOURAGE THE PLS MANAGEMENT TO UPGRADE THEIR CUSTOMER SERVICE AND PROVIDE CUSTOMERS WITH ENOUGH STAFF MEMBERS TO PREVENT THE HUGE LOSS OF TIME.
-
November 2022 by Thomas O'Malley
Quickstep, one store for cashing your check, getting a money order, and loading 100 dollars on YOUR PLS debut card. Generally faster service than any bank branch.
-
May 2022 by Luis Aponte
Do not use this place they are making fake checks and hacking into peoples business accounts. Also the black kid behind the glass distracted me while his friend stole my scooter outside. When I said something to him about it he didn’t even deny it and told me we could fight after he gets out of work so I left because he called the cops and I didn’t wanna go to jail for beating him up. This place is a straight scam do not cash your checks there I lost my brand new scooter and they hacked into my bosses account and stole thousands
-
November 2021 by Amanda Blake
I went to try and receive western union cash transfer this evening and the girl that was helping me at the window was so rude and had an attitude the entire time then laughing and goofing off with the other girls at other windows talking in Spanish to each other back and forth. This was the worst experience then she starts by saying oh the middle name wasn't put in by the sender have the sender contact western union to change it then I did that and I did it again after they fixed it and she gets ready to hand me the money and says oh I can't give it to you the money was refunded back to sender. This was the most aggravating experience especially when this change 2as coming from my father who is in a wheelchair that went to the place to send it to his daughter on her birthday. So thank again pls for the great customer service experience.
-
August 2021 by Nicki C (Nicki Cherish)
Terri was so sweet and helpful. I just so happened to go in on my birthday (Today) and they had a customer birthday report printed out; the system alerted them as well. That has nothing to do with service but it’s the little things sometimes. They were communicative through the entire process and moved as quickly as possible. 781 Tremont St is my favorite location now.
-
August 2021 by Jason Seo
Thank you Terry!! She is the best service professional of PLS.
-
July 2021 by patrick orneas
Terri wonderful customer representatives excellent job with her skills know exactly what’s she’s doing perfection
-
June 2021 by Zoniyah Marie
Terri was amazing! Her energy from when I first came in! She made me feel welcome and had this vibe she was just here to help! Keep her!
-
June 2021 by Jose Olavarria
Terry was very nice and helpful. The company have a great employee. Keep up the good work.
-
June 2021 by La J
Terri is the best teller there. Shes very professional, attentive and greets people with a friendly manner. Ive witnessed other females tellers at this site cursing out clients and being completely rude. Not Terri, she makes it very easy to solve potential problems and does her job to her full ability.