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December 2023 by Nancy Copeland
I have been with them for over 2 years. The employees are friendly and it's very clean.
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December 2023 by Roods
Interactions with both managers were very pleasant and I got a great price on my 10x10 make sure you store your belongings here
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November 2023 by Klein Cass
Called for a unit a couple of weeks ago and the kid on the phone surprisingly knew his stuff he provided great service. When the time comes I’ll be sure to rent with planet self storage.
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November 2023 by Worrell Browne
I have been renting for almost 2 years. They are available on Sundays now.i have no complaints about the staff .the staffs are excellent. I will rent a gain from this location on Woodrow Ave in Dorchester mass.if I need storage in the future.
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November 2023 by Jigme Daniels
We haven't started storing yet, but the staff and rental process were excellent.
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September 2023 by B C
I can't even express in words how amazing the customer service at Planet Self-Storage in Dorchester is!! Special shoutout to my girl Arianna who made our storage experience as easy as possible! From jump she answered all of our questions and even helped back our moving truck into the loading area! The loading area itself had a steep ramp and we could barely fit our 11 foot tall 20 foot long truck but Arianna made it look easy! All in all I would recommend Planet Self-Storage to anyone in need! The combination of affordability, cleanliness, climate control, and the extra-mile hospitality of the staff made it a standout choice. If you see Arianna tell her shes that gworl!!!
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July 2023 by charles owens
The daily manager know her stuff,service professional done! She should be given a raise. I will try my best to strictly be a patron & will hope to tell my friends about this site.
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May 2023 by Rajat Choudhry
It very nice
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December 2022 by Get Right
Owners are Very disrespectful, wont recommend to anyone, you get what you pay for and it is in a violent neighborhood
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December 2022 by Jeneeda Lewis
This place is infested with mice I have pics to prove it if anyone needs them. I have contacted the storage unit and the girl at the front desk is always trying to close early. She leaves almost half hour early then they close and is kind of rude.i complained to her when I was picking up my stuff she told me to make an insurance claim. And that she couldn't refund my money. 300 a month I paid them. I had mice inside my mattress and had to throw it out at the storage site. The place has mice running all over and mice poison all over def someone needs to contact health inspectors office. I also don't like the fact that I had a safe in the unit. And now the springs on my safe where my vatteri s go are missing like somone tried to break into it. I don't recommend this place at all. You may as well put your stuff in the trash because it the same thing renting from here.
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September 2022 by Ari Purdy
Save yourself the headache. Pay a little extra for extra space storage.
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September 2022 by Jonathan Carson
Stored my stuff in there for 3 months, was supposed to get half off for three months but they charged me full price for the third (had to call in to get it refunded, but they did eventually refund). I rented a van for $60 dollars to get a bulk of my stuff out on Labor Day, but when I got there the entire place was closed even though the website says they have access hours, despite the office being closed. I asked for compensation for the van and they said it was not allowed. Although it looks clean, the whole place also smells like a rotting mound of corpses fermenting in stale water. I can’t get the smell out of any of my items. I had a pillow in there and even a week after it reeks so bad that I’ll have to get a new one.
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September 2022 by Sy Simmons
Horrible service
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September 2022 by Rachel Wilkes
Beware...Office hours are during normal working hours which is understandable and normal for almost any storage facility. However what is different about Planef Self Storage is that the entire facility is never accessible outside of when there is an employee in the office. This means if you work a normal day job, you will never be able to access your storage unit. We booked our storage unit mid August to aid in moving apartments between our leases. We specifically asked one of the employees if when can swing by whenever (reasonably) and we were told yes. Fast forward two weeks on a Sunday around 4pm (a reasonable time to have to access the unit) we show up to the facility, time strapped with a UHaul full of belongings we realize we cannot get in the building at all. Panicking we had to book another storage unit that was accessible at that time. I called a couple days later to explain the situation how we were made aware that we could access the unit whenever. The employee told me I should've seen the signs designating specific access times. I responded by saying we didn't realize there was only specific times because based on our initial conversation we had the understanding that it would be accessible at 4pm on a Sunday afternoon - a very normal time to need to access the unit!! In summary the employee was not accommodating whatsoever. Not willing to help us out at all and very rude blaming it on us even though it was a miscommunication. I will give it to them that their prices are very cheap compared to other facilities but DO NOT book with Planet Self Storage unless you are able to move your belongings only during their office hours. On the bright side we found another unit at Extra Space Storage in Jamaica Plain which had very flexible hours (6am-10pm everyday) which I highly recommend if you work a day job.
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July 2022 by Angela McAllister
Putmore things inside storage space .No trouble getting inside.Nice and cool inside place
