OneUnited Bank offers a seamless online account opening experience, appreciated by many customers. New members often feel welcomed and valued, with friendly staff readily available to assist and inform them about new services. The mobile app is user-friendly, enhancing the banking experience, although some customers have expressed concerns about the inefficiency of receiving replacement cards via mail, which can take 5-7 business days. Despite this, customer service over the phone is highly praised. Many customers are excited about the features OneUnited Bank has to offer, particularly its identity as a Black-owned bank. Overall, the bank is seen as a great option for those looking for supportive and accessible banking services.
The app is easy to navigate and customer on the phone and at the branch is best in class.
February 2023
I was given an opportunity to join immediately without waiting for approval which I found rather refreshing. I put off joining for a couple of years but figured why keep putting off my decision to join.
February 2023
Very professional and helpful loved it keep up the good work! Very pleased with my decision to bank with you guys!
