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February 2024 by misshoney
This place deserves a specialRose!!! Service is always pleasant!!!
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February 2024 by Veronica Armstrong
Delivered the most incredible memorial spray arrangements with less than twenty four hour notice - accommodated my out of state order for Boston delivery. I appreciate the team at this business so much. Thank you.
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February 2024 by Connie Burrus
Outstanding customer service. Beautiful flower arrangement or they will design the flowers of your choice. They have alway been my choice when purchasing flowers for over 30yrs
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February 2024 by Karl Li
***Warning: long review incoming***I am a returning customer, but unfortunately I had a very poor experience this time around for Valentine’s Day that inclined me to write this review.My partner’s favorite flowers are gardenias. I am aware of the difficulties getting gardenias around this time of year, so I called Olympia Flower Store on 1/16 to place my order for a Valentine’s Day bouquet with a special request for gardenia’s instead of white roses. I explicitly ask the associate who is handling my order if this is possible, and was never told otherwise nor of any potential difficulties. The order would be completed via pickup on Valentine’s Day. Given that I called nearly a month in advance, I thought I did the right thing and should be set come Valentine’s Day. Right?Come late Sunday night during the Superbowl on 2/11, the shop gives me a call that I missed. I checked my voicemail and was informed that it would be very difficult and did not seem likely that my request for gardenia’s in the order would be fulfilled. They told me that in the event that the gardenias could not be found, they would make the order regular and I can pick it up or decline the order. My immediate thought is that why am I being informed of this only a couple of days before Valentine’s Day? Wouldn’t this have been something that should have been known earlier during the couple of weeks since I placed my order, back on 1/16? The following Monday I called 15 other flower shops on the thin chance that they had any gardenia flowers, and was told no dice and/or I would have had to called well in advance. Per same time, I am working with Olympia Flower Store through multiple back and forth phone calls. The whole time during this back and forth they express to me the difficulties of getting gardenias and that they will check with their whole sale supplier to see if they have it. I will note that throughout the multiple back and forth that I felt like I kept getting put off/was getting strung along without a clear indication of the status.Come Valentine’s Day (2/14) I was supposed to get a final call in the morning of on whether they were able to find gardenias. No call was received. I called the store multiple times to check on the status of my order, whether they were able to locate gardenias or if they just made the order regular. My calls kept going to voicemail. As I wasn’t able to get a hold of anybody via phone, I went down to the store in the afternoon because I needed to pick up my order regardless. After arrival, it turns out they didn’t even have my order ready for pickup, and it was clear that there was some miscommunication among the staff there probably explaining why my order had not even begun/was ready for pickup. I heard one of the store associates state “If you had told me about the gardenias, I wouldn’t have forgotten.” I was at a loss of words for what I was experiencing. Another store associate told me that they would make it up to me and make my order on the spot now. I believe it was one of the store owners, Joe, who made my order without the gardenias. When Joe completed the order, I told some of the details of what happened with my order, and he told me “I don’t know what to tell you.”Overall just a very frustrating and disappointing experience as it was very clear that there was a lack of communication and poor management on my order. It definitely felt like my order fell through the cracks here.On the one bright side, shout out to the gentleman with the glasses whom I worked with at Olympia last year on my order and remembered me.
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February 2024 by John Remus
Ordering delivery for Valentine's Day could not have been easier! Can't recommend Olympia Flower enough!Most people would joke that if you have flowers delivered to significant other on Valentine's, you need to do it at work to make a scene. Right? I was able to quickly and easily schedule delivery for the Back Bay area to my partner's office with simple instructions in the notes of where to drop off.Olympia's delivery arrived perfectly timed during a large meeting with another manager bringing them in from the front desk. To me this was absolutely perfect timing on the delivery person's part since I wanted to be able to make a (thoughtful) scene from over on the West Coast today.Big Thank You to Olympia for an incredibly easy transaction through and through. And she loved the flowers, the surprise delivery, and had only great things to say about the arrangement itself. 10/10 would order again
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February 2024 by Karl L.
***Warning: long review incoming*** I am a returning customer, but unfortunately I had a very poor experience this time around for Valentine's Day that inclined me to write this review. My partner's favorite flowers are gardenias. I am aware of the difficulties getting gardenias around this time of year, so I called Olympia Flower Store on 1/16 to place my order for a Valentine's Day bouquet with a special request for gardenia's instead of white roses. I explicitly ask the associate who is handling my order if this is possible, and was never told otherwise nor of any potential difficulties. The order would be completed via pickup on Valentine's Day. Given that I called nearly a month in advance, I thought I did the right thing and should be set come Valentine's Day. Right? Come late Sunday night during the Superbowl on 2/11, the shop gives me a call that I missed. I checked my voicemail and was informed that it would be very difficult and did not seem likely that my request for gardenia's in the order would be fulfilled. They told me that in the event that the gardenias could not be found, they would make the order regular and I can pick it up or decline the order. My immediate thought is that why am I being informed of this only a couple of days before Valentine's Day? Wouldn't this have been something that should have been known earlier during the couple of weeks since I placed my order, back on 1/16? The following Monday I called 15 other flower shops on the thin chance that they had any gardenia flowers, and was told no dice and/or I would have had to called well in advance. Per same time, I am working with Olympia Flower Store through multiple back and forth phone calls. The whole time during this back and forth they express to me the difficulties of getting gardenias and that they will check with their whole sale supplier to see if they have it. I will note that throughout the multiple back and forth that I felt like I kept getting put off/was getting strung along without a clear indication of the status. Come Valentine's Day (2/14) I was supposed to get a final call in the morning of on whether they were able to find gardenias. No call was received. I called the store multiple times to check on the status of my order, whether they were able to locate gardenias or if they just made the order regular. My calls kept going to voicemail. As I wasn't able to get a hold of anybody via phone, I went down to the store in the afternoon because I needed to pick up my order regardless. After arrival, it turns out they didn't even have my order ready for pickup, and it was clear that there was some miscommunication among the staff there probably explaining why my order had not even begun/was ready for pickup. I heard one of the store associates state among each other "If you had told me about the gardenias, I wouldn't have forgotten." I was at a loss of words for what I was experiencing. Another store associate told me that they would make it up to me and make my order on the spot now. I believe it was one of the store owners, Joe, who made my order without the gardenias. When Joe completed the order, I told some of the details of what happened with my order, and he told me "I don't know what to tell you." Overall just a very frustrating and disappointing experience as it was very clear that there was a lack of communication and poor management on my order. It definitely felt like my order fell through the cracks here. On the one bright side, shout out to the gentleman with the glasses whom I worked with at Olympia last year on my order and remembered me.
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February 2024 by John Stillwaggon
Larry and his team continue a decades long tradition of providing amazing arrangements for any occasion. Pop into the store, see the history of the neighborhood and the store on its walls, chat them up, and place your order. You won’t be disappointed! They’re worth every penny!
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February 2024 by Brandy DeAlmeida
First time ordering flowers from here. Wow these flowers were absolutely beautiful!! Very happy customer and I will definitely be buying from here again!
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February 2024 by Emna Makni
They delivered the flowers in same day outside of delivery hours because they are so kind and wanna make everyone happy. Thank you.
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November 2023 by Jack Canniff
No problems at all - easy to use website, on time delivery, and beautiful product. Would buy from them again
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November 2023 by Kimisha D
Walking into the store I was so beautiful from the Xmas decorations. Wonderful selection of flowers staff members great conversation about the photos of Boston. Still got my flowers before they closed.
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November 2023 by Chris Coveney
Great selection, good service plenty of cut flowers to arrange yourself or have them do it
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September 2023 by Ben
Great flower shop. Larry helped me with wonderful arrangements several times now (and on short notice). It’s clear they care to put together displays that will be enjoyed.
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September 2023 by May Carol
Spoke with both Johnny and Larry about special flower arrangement to brighten my neice's day and they were friendly and helpful. The arrangement included dahlias, roses, and lilies and beautiful designed; my niece was thrilled and sent me photos as it definitely brightened her evening. Thank you to everyone at the store for going above and beyond. I highly recommend this store.
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August 2023 by Sondos Khoja
Worst place you may go to! In terms of customer service!They are rude to customers and they don’t ask you for your order style preference. They refused to look at the picture provided that simulate the desired order.And when you ask for an adjustment, they get mad at you!!
