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June 2024 by Barbara Carter
We worked with Merry Ao and she was fabulous. She listened and designed two beautiful custom cabinets and shelving for a family room and office. We are thrilled with the quality of the process, materials, and outcome! Thank you!
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June 2024 by Cory Simon
I love going to this Hardware store. There are always so many people who are willing to help. They are really kind and make it fun to shop here. I'm glad that community stores like this are still around with all of the big box hardware stores taking over.
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June 2024 by Vincent Dang
Just want to give a shout-out to a Amazing Customer service representative at this Location by the name of Stevie ! . This employee offered the upmost customer service. I had visited the store for replacement suspension bolts on a bicycle and thru and thru , this employee helped me with finding the correct bolts and nut sizes even through trail and error. BIG Shout-out to Stevie , I don't think I've ever received this level of assistance at any other Hardware Store ! Thank you Norfolk Hardware and Big Thanks to Stevie ! ???
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March 2024 by Jill H.
Customer service is fantastic Friendly knowledgeable people Everyone in a good mood Guys working at the front door asking what are you looking for? Like having a personal shopper Never go to Home Depot again Support this local Business Thank you !!
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March 2024 by Charles' P.
Over the past nine months at Norfolk Hardware, my journey has been nothing short of transformative. Starting as a customer service cashier, I gradually transitioned into a role encompassing floor merchandising, learning, and development. This evolution, coupled with my extensive 30 years in retail, has been a testament to continuous growth. Navigating challenges has not only been a part of the journey but a source of triumphs that have contributed significantly to my ongoing learning process. The experience has been educational, and every obstacle has become an opportunity for personal and professional development. I am currently serving as the Basement Supervisor, a position I now hold with immense pride. The collective effort, hard work, and dedication have paid off, marking a significant milestone in my career. I express sincere gratitude and thankfulness for the supportive managers, exceptional co-workers, and associates who have been instrumental in this journey. One of the most enjoyable aspects of working at Norfolk Hardware has been the opportunity to get to know our customers by name. Hearing their thoughts and feelings about their customer experience has added a personal touch to my role. It's heartening to see the store being a valuable asset to them, and their feedback has become an essential part of our continuous improvement. Working for Norfolk Hardware has proven to be an exceptional experience, offering a dynamic and enriching environment. The continuous learning, coupled with the camaraderie among colleagues, has made my time here truly enjoyable. I look forward to further contributions and growth as I continue to be a proud member of the Norfolk Hardware team.
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January 2024 by Yolo Yolo
Please do not shop or apply to work here. The management team is not a team you want to be apart of. I was shopping here last week, and a manager ; Charles I believe with the dreads and bald spot was talking horribly to his employees. He was very rude in how he told them to handle us; customers and making horrible jokes and and I can tell by the faces of the workers that they’re not happy with his presence there. I have been shopping with Norfolk for almost 4 years now and the store had changed from welcoming to very gloomy. The original team that was there was very helpful and never had any issues with helping me. Now when I go in the store it is very dreadful, things are sometimes out of place, and my wishes as a customer is not met. This store has great potential, but until it can get to that point things need to be changed , and from a customer looking from the outside I can tell this company is not going to succeed unless it fix their issues ?.
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July 2023 by Cynthia Perry
Very helpful and less busy than a home depot. Staff jump in and have a willingness to help.
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June 2023 by Drea D
This is a great local hardware store with decent prices and a good selection of items to buy!
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June 2023 by Andrea D.
This is a great local hardware store with decent prices and a good selection of items to buy!
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March 2023 by Mary Crouch
Needed a special bolt to repair an elliptical. Having a difficult time finding it but tried this hardware store anyway. Found two bolts that are similar so hopefully will do the job.
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March 2023 by Emily Meehan
Highly recommend this store, especially if you don't have any idea what your doing. I went in recently to buy materials to paint and hang a shelf. I had no idea what I needed, their staff was tremendously helpful and walked me through everything I would need.
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September 2022 by Michel Trankels
Please tell some of your employees to drop the attitude. Then I’ll give it a five star rating.
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September 2022 by Anthony Benoit
This is a great store with all the hardware of the big boxes.
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August 2022 by Chelsea RH
I don’t think I’m ever going to Home Depot again. This store is incredibly robust with every little thing you might need (from my amateur perspective, but holy cow they have such a variety of tools, equipment, supplies, resources).Not to mention, the store was very clean, easy to navigate, and my stop to just see if they had what I needed included 3 different very friendly, helpful staff members. This will absolutely be my go-to spot for all my home improvement needs <- I know that sounds corny, but it is absolutely true. I’m so impressed.
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August 2022 by Kevin Berry
I try to shop here as often as I can because it is close by and convenient. However, I have noted on a number or occasions that the staff at the check out registers is often more interested in carrying on conversations among themselves than focusing on getting the customers rung up and on their way. Maybe management should emphasize to the staff that, while they are working, the customer comes first and should be their primary focus at all times. I realize that personal conversations or chatting with fellow employees is something that we all do at work, but as a customer, I would have a better experience if I didn't need to wait for them to finish their conversation before they focused on me.UpdateWell it happened again yesterday when I came in to return an item I purchased earlier that day. The clerk processed the return, but while I was waiting for the receipt, another employee came over and she started talking to him and got in the other computer, focusing on him, and left me standing there waiting for the receipt. When I interrupted her and asked for my receipt from the printer, unbelievably, her response was, “Just give me a minute.” Lucky for me the other employee reached over to the printer and finally gave me the receipt. I think there still needs to be some additional training here.
