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8AM - 6:30PM
2 Neptune Rd, East Boston
Mailbox Centers
“They helped me find my lost package, it was next day air and not scanned. They were able to track it down in the warehouse. The girl on the phone was attentive and called me twice to keep me updated, i appreciated it”
“been here a few times. each time they’re mad nice and help me get what i need done. between making copies, mailing taxes, notarizing documents, they help me out and are always kind. best ups ever.”
“The staff at the store are GOOD and Decent people. I left my Nintendo Switch gaming device ($300) at this store and they held it for me. This could have easily been stolen, and I wouldn't have been able to trace it. Thank you! Thank you! Thank you!”
“On 1st March 2024, I visited the UPS store around the closing time @ 7 pm. Despite the late hour, the staff member graciously assisted me in dropping off my package. He patiently helped me with tagging the label, printing etc. which took about 15 minutes, all the while maintaining a humble and helpful demeanor. I was impressed by his professionalism and willingness to go the extra mile to ensure my needs were met. Overall, it was a great experience, and I appreciate the exceptional service provided by the staff member. THANK YOU.”
“I shipped a package out last week, due to the delays it was not received according to the tracking status. I called the store and connected with James. He helped me through the whole process, followed up via email, text and call! Truly the best!!”
“I was assisted by Sean and his colleague, whose name I didn’t get. They were excellent. Not only did they help notarize a document for me, when I mentioned that I realized I didn’t have a photocopy of my ID and had to figure that out, they immediately offered to copy it for me. I also ended up having to leave to get a money order and come back and they remembered me by name when I got back, which was so nice. All around, their service made my experience super easy and smooth :)”
“Jonathan is probably the best UPS employee I’ve ever had a run-in with. The man treats me with nothing short of grace, patience, and absolute professionalism every time I walk in the store with a return. I’ve even witnessed, firsthand, the runs he has had with disrespectful customers, and he still continues to show up with respect and professionalism. The man deserves a raise or promotion to say the absolute least.”
“Had a request for printing - met by Eve at the desk. Needing explanation, I reviewed it with her, she understood it perfectly, gave me an estimate, I accepted - and then she completed it within minutes. It was perfect. On top of Eve's expertise, and efficiency, her social skills were exceptional. She is obviously an important asset to the office which no doubt has a wide variety of jobs and customers coming in each day. Eve is the epitome of best practice.”
7:30AM - 5:30PM
25 New Chardon St Lbby, Boston
Mailbox Centers
“I feel like most of these reviews are just people who had one bad experience and went here to post about it. Nobody gives a review when everything works as it should, but in fact it does most of the time.
The post office worker was friendly. Told me everything I needed to know. I shipped my package and I was in and out in 5 minutes”
“When I always come in this location the staff are so respectful and courteous.Despite the low reviews this store has received I can deeply say I appreciate all of the hard work they put in when handling customers service! The line sometimes be almost out the door and they treat every customer with respect. Thank you so much I really appreciate it !!”
Mailbox Centers
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Mailbox Centers
“The employees at this UPS are truly the epitome of above and beyond. There was a line due to the Amazon kiosk being down, and the employees stayed calm while trying to additionally assist myself and others waiting for the kiosk. I quickly learned about the nuisances and complications of shipping a package to Canada, which is international, and the amount of in-head knowledge this job requires. The employees were so patient and reasonable with the customers, who were frustrated at not understanding cost, etc. Both customers by the end were happy and delighted by the help and resolution they got from the employees.
Normally, you'd probably think - why write a review for a UPS? But the service from the employees was so 'above and beyond' that it needed to be recognized.”