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March 2024 by Aayudh Das
During our visit to Lucky Strike, the ambiance and facilities were top-notch, but what truly made our experience memorable was the exceptional service provided by Rashmika. Despite the elevator being out of service, Rashmika went above and beyond to assist us with our stroller, ensuring we faced no inconvenience. Her frequent check-ins, politeness, and genuine concern for our comfort highlighted the outstanding customer service Lucky Strike prides itself on. Rashmika's attentiveness and care greatly enhanced our visit, making Lucky Strike a must-visit destination for anyone looking for a great time with impeccable service.
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March 2024 by Megan Jennen
This is the biggest arcade I’ve ever seen. Good variety of games but a little pricey unless you go on Wednesday. We won a prize but had some trouble getting it, so the staff actually mailed it all the way to Washington state, because there was no way for us to come back for it as we were leaving the next day from our vacation. They went above and beyond and it’s such a classic place definitely would recommend.
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February 2024 by Deanna C
Customer Service Strike Out!My group of six had high hopes for a fun New Year's Eve celebration at Lucky Strike, planning to enjoy the arcade before heading to the bowling lanes. However, our experience left much to be desired.Upon arrival at around 6:30 PM, we noticed the arcade wasn't crowded, and one member of our group encountered issues with the arcade pass machine. A very helpful employee fixed it, but we wanted to wait to be sure before using other machines. Other than the one helpful employee I got the idea that the staff was annoyed by our presence. We were joking around about the bar staff acting like they were put out by drink orders (yes we tip) Nevertheless, the overall atmosphere was enjoyable, I love myself an arcade with drinks! A little expensive, sure but it was NYE so we didn’t care too much. I thought maybe I’m imagining the Regina George type treatment.The troubles began when we tried to order food through the QR code, only to be told by the bartender that it was new and not yet functional. It seemed odd, as the code was prominently displayed on the tables. Also the way he said it when I said we were having issues was like “duh” how am I supposed to know this? We ordered at the bar and the food was decent.Things took a turn for the worse when, around 7:20 pm while eating, we were informed that “the area” close for a private party at 8 PM. We planned to be done eating by 8pm so didn’t think anything of it. There were four of us at the table and we all thought he meant the bar area was closing. About 15 minutes later while finishing up our food we learned the whole arcade floor was closing! It was frustrating not to have been informed earlier. We were abruptly asked to leave the arcade at 7:45 not 8pm even though some of us still had money left on our cards. There was no attempt to accommodate us, and the staff's attitude seemed indifferent.Then two of us walked to back to use the bathrooms an employee stopped us and asks if we are just using the bathrooms like a hall monitor. Umm yep we just spent hundreds of dollars here can we pee before we leave please? Maybe they didn’t tell us because they wanted to squeeze as much money as they could - not the best decision as if we had been informed we would have still had the drinks, played games and then gone bowling to purchase food and more drinks. Obviously we went to their competition instead for a much better experience.The lack of communication and customer service was evident throughout the evening. Nobody informed us about the time limit in the arcade, and the sudden closure left us feeling unwelcome. If we had known earlier, we would have spent our remaining time playing games instead of being rushed out.Despite the really nice atmosphere, the overall experience left us disappointed. Better communication, transparency about changes in service, and a more customer-oriented approach during unexpected situations would greatly improve the overall experience.
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February 2024 by Carolina Carniero
The drinks are basically water. I ordered a vodka with Diet Pepsi, all I tasted was Pepsi. I ordered the blue lagoon drink (it is supposedTo have vodka, rum, and something else that’s pretty strong) you would think this was a strong drink but no, I was able to drink it in 5 minutes. It was water. My friends also said the same thing with their drinks. I will definitely not be coming here again, what’s the point of having a bar if u r going to just serve customers water? So annoying and disappointing.
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January 2024 by Nika Nunley
Fun night of gamingNot all games workedPricy food but avoid the chicken.
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January 2024 by Andy Espiritu
Brittany and Dimitri from Lucky Strike Fenway truly shine in providing exceptional service. Their warm and welcoming demeanor creates a vibrant atmosphere, making patrons feel right at home. Brittany's attention to detail and Dimitri's professionalism ensure a seamless and enjoyable experience. Together, they elevate the overall ambiance, making every visit to Lucky Strike Fenway a memorable and delightful occasion.
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January 2024 by Jack Montel
Always a vibe
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December 2023 by Lance Vermaas
I was able to spend an evening at the Lucky Strike as part of a work event. I had a great time! I loved the food, and the bowling alley was great. My favorite part was the arcade, lots of fun in one spot.
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October 2023 by Chelly Amerault
Food was great and the bartenders were so kind but don't bowl here I was told they dont allow reservations by the lady at the front desk so I had to wait an hour for 1 lane because multiple lanes were reserved for another party. Just to have my phone receive the text 4 minutes after they sent it and I was told I have to wait another hour on metered 2 hour limit parking before I could even bowl. Stick to your local bowling alley.
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August 2023 by ingrid oliveira
i’ve been here a few times already and it’s always so much fun. the arcade has so many different things to do and the bar is nice, i normally get cocktails but they can do anything.
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August 2023 by Naman Goel
Visited lucky strike Fenway with a group of friends. The location has a huge area and has plenty of bowling lanes and arcade games. We did some bowling, had a few drinks and tried a few things to eat. The bowling was a lot of fun. The only concern I have is that they could improve the food somewhat, as it doesn't do justice to the place they've built in terms of ambience.
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August 2023 by Cas
Came there with a friend for a good time and was HIGHLY disappointed by the staff.The ginger girl at the door was EXTREMELY rude to us and made the whole experience so negative. I have no words for this kind of behaviour. Why do they keep such a rude worker there? Are you paying her for the attitude? Would not recommend this place until that staff member is no longer there!!!
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July 2023 by Connor Mason
Nice bowling alley and a fun arcade. The more money you load at a time on an arcade card the better the value - and boy does the value get really good if you spend $50+. They also were very accommodating of our situation and spent a lot of time helping us to split the cost of an arcade card even though they didn’t have to do any of that.
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July 2023 by Brianna Davis
About as good to be expected in terms of food quality. Busy Friday night and no reservation so we didn’t get a chance to bowl or play pool. Decent cocktails too just make sure you know what you want because there is no cocktail menu. Wait staff very absent and uninvolved. My table sat with empty drinks for close to 40 minutes. A Caesar salad took about the same time to come out, AFTER the rest of our entrees.I feel like they just need a good floor manager to keep things moving cause if there was one you wouldn’t know it.
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July 2023 by Kelsey Bird
Staff stand around being USELESS and drinking beer themselves while watching patrons struggle to order food and drinks at a full bar with one bar tender. TERRIBLE service. I kept asking people for help and literally no one wanted to do anything. Wasn’t offered food or drink from the waiter until we had already been at our alley for over an hour which was the end of our time. On top of that they charged me for an hour and half of pool when we only played for 30 minutes while we waited for a bowling alley. Even had the texts to prove the timing of it all. Don’t waste your money here. Complete scam. Worst customer experience I’ve ever had in Boston and that’s really saying something. Will never return and will be sure to warn my friends against going here as well. Really such a shame because the location and general ambiance is awesome.
