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October 2023 by Sara Coppa
They were very responsive to messages prior to my move and the movers, Enrique and Elias did a fantastic job and I certainly did not make it easy on them. They took really good care of everything, even the stuff I had packed poorly. And Enrique actually fixed a piece of furniture of mine that was broken prior!
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September 2023 by David Graff
I was moving from Boston to NYC and had heard a ton of nightmares about moving companies suddenly charging more, losing stuff, or being generally uncommunicative. Safe to that Lexel was none of those things, and I would 100% use them again.- easy to use website: get an idea of the cost of your move quickly using their online portal to select the details and items in your move- responsive and helpful staff: I was planning on an 8/31-9/1 move, but they reached out and told me to delay my move in order to save over $1.5k.- fairly priced: I’m not sure on how much others cost, but they were noticeably cheaper than using a moving pod. Moving my one bed apartment ended up costing ~1.8k, which seems fair given the distance (Bos->NYC), contents, and labor.- efficient: they showed up with three guys and had me moved out of my 5th floor walk up (1 bd) in a little over an hour. If you’ve seen my stairs you’d understand how incredible that is! My new apartment has an elevator, and they had me moved in in only 30 minutes!- careful and understanding: there were a few last minute items that I didn’t really know how to pack effectively but wanted to take. José told me not to worry and just point them out and he’d take care of it. Also, none of my stuff was damaged in the move, and there were a number of expensive, fragile items.- no major surprise charges: The actual cost of my move was only $100 more than the original quote. Yes it’d be nice to have no last minute charges, but compared to every other story I’ve heard (e.g., sudden 50% cost increase), this was relatively minor.
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September 2023 by Sonya Desai
Carlos, Juan, and Andres were great! So efficient and they took great care with my belongings. 10/10 would use them and Lexel for my next move
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September 2023 by Kada (Kada)
Had a great experience moving with them today. They handled our things with care and were friendly and efficient. The only thing was that the quote was not accurate, we got charged more than expected.
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September 2023 by Kriti Vaish
Great service by Carlos and team! They were very efficient with the move and handled my items with care from the pickup location! Very friendly team to work with! I recommend!!
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August 2023 by Katherine Dowd
We had a fairly small move and were hoping it would go well since we are planning several other small moves in the future. From the minute Jason and Sergio arrived, we knew it was going to be a great experience. They walked around and noted everything that needed to be done. They explained the process of packaging the furniture and the price, they were polite and helpful with everything. They worked quickly but carefully and when we encountered small issues, they solved them!! We will absolutely have them come back again! The communication with Lexel was easy and the whole process went so much better than I anticipated!! Thank you!!
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August 2023 by Nic H
Highly recommended and will use them again as they were great about confirming and communicating the entire way through my moving experience. Carlos and crew were wonderful! Super efficient and knowledgeable and got the move done quickly! We greatly appreciate everything!
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June 2023 by Marie G.
Lexel Moving partners with AARP for relocation services. I had been cautioned not to use a regional moving company and to stick with the biggies but I gave AARP and their relocation services a chance. With the different options presented, I picked the partial packing by the carrier method and was assigned to Lexel. Lexel sent two movers to Chicago who stepped in and completed my move for me and when they arrived in the Cape, they had three movers to unload everything at two locations. They were very pleasant to work with and helped me where I needed help. I had selected a lower-cost option but they still committed to a day and delivered my items on the day they said they would. I would definitely use them again.
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May 2023 by Thuy Luu
First time working with Lexel and they did not disappoint. Communication was great, they were on time, and were fast - you can tell they were experienced. Very professional, will definitely use again.
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April 2023 by Kirill Belyaev
Best long distance movers ever! We have moved from New York to Boston last week. Move was done in 2 days - quick and easy. We ordered full packing service which saved us a lot of time and stress. Will definitely use again in the future. Thank you again
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October 2022 by Christina Katz
AVOID AVOID AVOID.They quoted me $3150 over the phone. When they showed up, they tried to tell me I owed an extra $2200 because I had more things. Thankfully my father was with me and told them how it was complete BS. We argued for a bit and they said they made a “calculation error” and it was only an extra $600. Which I agreed to because that seemed fair because I did have extra items.When they delivered my things, I realized damage to several of my items—the leg of my entertainment center was broken off, tables were scrapped, had water damage, my cat tree was broken. I filed a claim with their insurance and they tried to only pay for the scrapped tables and water damage. They quoted me $90 compensation for the damage. My table alone was $200. Also, they said they wouldn’t cover the entertainment center as they said it had prior damage. My father and I watched the mover break it and apologized profusely so unsure how it had prior damage. I spent $700 on my entertainment center and it’s less than a year old. I have yet to hear back when disputing them not covering my center. Absolutely avoid this company. All they care about is money and will try to scam you.
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March 2022 by michael nash
Great company. Used them to move from New Jersey to Buffalo. Booking with them was really quick and easy. Everything came on time and staff was professional and did everything the way I asked them.
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November 2021 by Julian Sun
I moved with Lexel about 6 months ago, only getting to write this review now. I found the movers to be extremely unprofessional and that they delivered poor services. Most significant things of note:1. During the height of the pandemic, the movers did not even attempt to wear masks. I understand it is difficult to wear a mask during heavy labor, but the movers walked right into my apartment without a mask on;2. When the movers informed my they cleared out my entire apartment, I did a final check, and found at an immediate glance about 10 items (including packaged boxes) still remaining in the apartment - at that point the movers had already left and I had to carry those items in my car;3. The movers broke several of my items, totaling a value of more than 600 dollars. When I tried to get reimbursement, I was told that the items were reimbursed on a weight basis, meaning I would get back less than 10 dollars for the broken items.Overall the movers were very rough and careless with my furniture, leaving many scrapes and scratches on surfaces, in addition to the broken items.
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November 2021 by Brian S.
What else can I say about Alex and Lexel Moving?? If anyone is researching movers just stop right now and call Alex. I had used them previously and both situations were unique basically because of my being out off state or late with arrangements etc. this move I merely called Alex for some advice about a move for my daughter in Manhattan... he not only gave me advice but he quickly and efficiently arranged everything to the tee in about 1 hour.... He took a painless problem for me and made it Pain free! The movers showed up early!!! Who does that?? When I told them I was still 2 hours away driving to meet them in NYC their reply was "no problem... take your time...drive slowly!"... who does that??? Outstanding 11/10!!!
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October 2021 by Glen Petrarca
By far the best experience we have had with a moving company. From the first phone call to the final box landed in our new home, we enjoyed doing business with Lexel. The crew lead even called us in the morning to give an ETA on their arrival. Our furniture was handled with care and the guys were all very pleasant.
