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October 2023 by joseph conlon
Went to galivan Blvd. Very friendly and professional young lady assisted me. Very satisfied
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August 2023 by Katie Bonadies
TL;DR: This is possibly the worst experience I have ever had with any service provider in any industry. I don't recommend this shop (or Safelite, frankly) to anyone. The installation was sloppily done; they did $1800+ worth of scratch damage to my car during the installation; they left a significant amount of installation debris in my car that they didn't even try to clean up; and they're impossible to get in touch with. It's been a month since I had my windshield replaced and I'm still waiting on them to approve the repairs they need to make - they've sandbagged me at every turn and made it impossible to get in touch with them.Long version:I had a small chip (smaller than a quarter) in my windshield. I took my car to this location and they told me that they wouldn't be able to repair the chip - it would be better to replace the whole windshield. Since it's covered by insurance, I went ahead with getting the windshield replacement.Strike #1: When I pick my car up, I notice 2 deep scratches in the panels on either side of my windshield. I immediately notified the guy behind the register, who took a couple photos and said he'd have the manager contact me. What bothered me was that these scratches were very deep and noticeable, so the installer had to have known that they did damage to my car...but they didn't say anything and instead waited for me to notice it.Strike #2: When I got in my car to drive home, I found installation debris all over my seats (e.g., rubber shavings, copper wire), including a thick layer of dust across the dashboard and front seats - so cleaning up after themselves wasn't a thing. (I'm still cleaning out rubber shavings a month later.)The manager called me at the end of the day and asked me to present 2 paper quotes to them and they'd take it from there. I wasn't able to get my car washed for a week after the installation (per Safelite's instructions), so I waited until I could get my car washed before getting the quotes. This led to...Strike #3: You guessed it, more scratches revealed! I hand-dried my car after the car wash and found a number of other scratches in the immediate vicinity of the windshield that hadn't been there prior to the installation. This included deep gashes in the hood and roof. They also managed to get dried sealant all over the roof of my car that no one bothered to try to clean up. Additionally, there was a massive vertical (windshield-shaped) scratch along my passenger-side door.Strike #4: Turns out, they didn't even install the ribbon or the glass properly. What luck! I went to 4 body shops to get quotes for the damage and each one of them immediately called out how sloppy the installation had been. Not only did they use aftermarket glass and ribbon (sure, fine), but they didn't install the ribbon properly so the edges of the glasses were exposed and could easily be chipped. Only 2 of the 4 body shops did glass repair/replacement, so the fact that all 4 of them commented on how poorly it was done (with 2 of them having no financial incentive to call this out) indicates that this was a problem.Strike #5: 3 of the 4 body shops quoted me at $1700-$1800 for repairing the scratches done to my car. The 4th quoted me $3K+. That's a SIGNIFICANT amount of damage to do when glass repair/replacement is literally the only service you offer.Strike #6: This shop, in particular, is impossible to get in touch with. I tried calling 3x/day for 3 days and could never get to a human being. Over the past 3 weeks, I've contacted Safelite ~5 times and gotten 5 different customer service reps (who, thankfully, had all been wonderful) who acknowledged that even they couldn't get in touch with the shop either. Each time I called, they made promises that I'd hear from the shop -- or from the district manager -- by the end of the day - and then I'd never hear from anyone for days and would have to call back and do the whole thing over again with another agent. In fact, I'm still w
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July 2023 by anna02150
It took 2 weeks to finally get OEM windshield replacement. On the aftermarket, they could not perform calibration. I had a few appointments scheduled, but each time was an issue. Had to go personally to verify the appointments because there was no way of communicating over the phone with that shop. I believe there is a lack of communication between the shops and insurance companies, and everyone is giving the run around on both ends. The main number operator gives different answers from the shops or insurance companies. It was the first time in 40 years I had broken glass, and I hope it's the last because it is a nightmare to deal with those companies. As per the job performance at the shop, the first aftermarket was not happy with it. It didn't fit or work as they said it would, and the vehicle dashboard wasn't cleaned of the glass particles. When they replaced it with the OEM, everything worked perfectly, and it was cleaned. Everyone at the shop is very friendly and polite, but they need someone to answer the phones so customers don't have to drive there to ask a simple question
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June 2023 by Felicia Abbrahim
Replace wrong window , when clearly was damage to side window ! Common courtesy basic customer service would of been to confirm window . When I notice this done I went and ask the technician Mike or Michael and he lied and said he spoke wit me which was an absolute lie . There was no apologies at all. He even damage my inspection sticker which I have to paid for and pay for my tints windshield. My window was no damage at all no need to replace now I have yo pay for tints and new inspection sticker! He was rude and no remorseful no customer service skills at all! I do want to say the lady at the front desk was very professional! And was informative about the service I was supposed to get!
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May 2023 by Josh Weigner
Never showed up for my appointment even though they called the day prior to confirm. Wasted my whole Saturday waiting around. Never called to tell me they couldn’t make it and when I called the number that called me the day before, no one answered. I’ll take my car to the locally owned place down the street instead. I don’t trust these people touching my car after this show of poor professionalism and reading the other reviews.
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April 2023 by Jeff Shennette
Mom had a broken windshield, Safelite repaired it, her windshield wiper wasn't knocked out of place somehow, we went back, and Fulton helped us out, had us on our way in under 10 minutes. Thank you, Safelite
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April 2023 by Andre Denson
They are more of a chop shop then a repair center, I would never recommend anyone use this location. I had to take my car in for a simple window repair that turned into a nightmare. I had to bring the car back multiple times and the work still wasn't completed! after the 3rd time they returned a semi finished job and told me to come back 4 days later. I would avoid this shop at all costs
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February 2023 by Alys M.
This place is all about the money. No customer service. They just don't care. I made an appointment, told the woman everything, showed up on time and was told they won't help me because I had a leak. I told the woman on the phone I had a leak and she didn't seem to mind.I lost my whole afternoon and they wouldn't even help me with a referral.Called Alliance Glass and it was like night and day. Wonderful customer service, quicker appointment and pleasant person on the other end of the phone. No qualifications to get help.
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December 2022 by Mitchell Silva
Employees are nice and have a good attitude, but I didn't leave happy after my experience. An employee didn't know how to drive my car, a manual, and they stalled it multiple times and rode the clutch until I ran out the front door to stop them. They then suggested that I drive my car into their garage bay. The service went smoothly in terms of time, but they butchered 2 pieces of my interior trim, completely shattering the clips that hold them together, and marring the exterior of the plastics. These parts barely hold together and rattle around like crazy, not only because of their broken clips, but also because of the install location is now about half an inch lower than it should be from the factory. When I returned and asked them about replacing the trim, they suggested that I call their 800 number for warranty information.
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October 2022 by Jay Love
I called to ask a question and they’re so disrespectful. I was telling them the reason of my calling and they just became rude and when I asked to speak to a manger they hung up. Each time I would call back (7x) they would laugh and hang up. Going through a lot in life right now to deal with horrible customer service and disrespectful people who think customer service is not a priority!
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September 2022 by Steven Zavaski
I have a high-end vehicle in which I just had a windshield replaced due to a crack. There was an issue with the repair, and I had to continually chase down customer service in order to get things resolved, in which I am yet to do so after calling them four different times, having everything documented, and being promised multiple times I would be given a call back "shortly", in which I NEVER received a call back.HORRIBLE experience for the customer. Recommend anyone reading this to shy away from using this location at all costs.
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September 2022 by Sean Mcdermott
Said they washed my windows and vacuumed my truck but they didn't also they left a huge mess on the dashboard. Said it would take a hour and it took 3 !!! I would never recommend this place of business to anyone !! Stay away !!!!
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September 2022 by Alexandra Orsino
My ez pass was taken out of my car and when I called to ask about it they insisted it was fault, I wasn't seeing it, I had moved it. I realized it when I went through a toll that night and the toll didn't go through so it's clearly not in the car.
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August 2022 by James Ebbs
They never showed up for the rescheduled appointment. First appt they called and cancelled two hours prior to the appt time because they couldn't get the glass. Hard to believe they didn't know that until then. Rescheduled for five days later. After the appointment window I called to find out what was happening, no one answered the phone, multiple times it went to a translation service who told me Safelite hung up on me. Central customer care was able to get ahold of them, the operator there told me they told her they over booked. I was supposed to get text updates, instead all I got was an attempt to sell wiper blades. No one ever told me they weren't coming. Moving schedules around and trading cars to get this done with an expired inspection sticker, and not even a courtesy text or call.
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August 2022 by Marc Savatsky
Safelite effectively disabled my cruise control & caused forward collision warnings to go off in my vehicle when they replaced my windshield. It's been a comedy of errors since. There's been three seperate technicians who have come out to fix this and no one is "certified" to repair this or knows why they are being sent out. If I could give less than 1 star I would.
