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October 2024 by Susan headley
They came out to my house to fix shattered rear window he "forgot" his shop vac to remove the glass that was in-between rear door and panel he told me "it won't harm anything you might hear glass when you go over a bump or take a turn. I had no option since he already installed new rear window. Fast forward a month and now my rear trunk door won't open because all the loose glass has jammed the latch. And he put the windshield wiper on upside down so when it rained it would wipe my license plate duh! After I gave him a 20 dollar tip when I called safelight the manager told me the don't have the tools or skills to fix it I took it to Honda where I bought it for diagnostic they said $525.00 to break and reinstall latch my insurance GEICO offered me $75.00 I changed my insurance as well. Safelight= nightmare.
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October 2024 by RACHEL ELIZABETH
The staff was so nice! The service was fast and there was a library for my meeting within walking distance.
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October 2024 by Tim Mercier
If I could give this location zero stars, I absolutely would.
Over the past two weeks, I’ve had two separate appointments scheduled to replace my windshield, and both were complete failures. At my first appointment, I arrived at 9:00 AM only to be told by the manager that the windshield, which was supposedly due to arrive by 8:00 AM, hadn’t shown up. There was no communication from the shop beforehand to inform me of this delay, leaving me waiting with no clear timeline. Hours later, they called to reschedule for a week later at 8:00 AM.
Fast forward to my second appointment: I dropped my car off at the scheduled time and left, only to receive a call 30 minutes later from the manager, Tom, informing me—once again—that the windshield hadn’t arrived.
Frustrated, I called SafeLite’s customer service in Atlanta, and the representative immediately noticed on her system that the delivery wasn’t even expected until September 20, two weeks after my initial appointment! This clearly means I should never have been scheduled in the first place.
Instead of owning up to the mistake, Tom chose to shift the blame onto the warehouse in Ohio, rather than taking responsibility for the disorganized scheduling. The front desk staff and mechanics were polite and helpful, but the manager’s lack of accountability and mishandling of the situation were inexcusable.
If you value your time, do yourself a favor and avoid this location. They will waste your time and offer no accountability.
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October 2024 by Rubee Sandhu
This particular safelite location scheduled me 2x for a windshield replacement, and both times I was not told that the windshield was not even available. Each time they stated the windshield "might" arrive the same day - when I finally called a regional manager for safelite, they stated that the part would not even be at the local WAREHOUSE for another 8 days, let alone at that safelite location. I cannot begin to understand why you would book two appointments for someone knowing the part is not available. I can understand technical difficulties and parts being on back order, but booking and confirming my appointment without even checking for the part is ridiculous and inconsiderate.
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September 2024 by lisa thomas cxdrrdd eee
Told me my tank needed to be half full and then went to get gas came back.then they told me the technition left. They didnt know i was coming, so i ask why they didnt call when they knew tech was leaving. They sent me to get gas. They said all that info is in email. I stated they never sent me a email we spoke on the phone. You knew i was coming back when you sent me to make.the tank half full . The technition should of not left if it takes 2 hours for the service. They also said i was late but that was because they sent me to get gass and didnt sent any prior info about the tank needing to be half full.
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September 2024 by Amanda Diehl
Such an easy and smooth experience all around! Melvin fixed my window and provided an extremely thoughtful and professional experience. The front desk coordinator was also helpful and professional. She gave me updates during the appointment and the whole thing was done in under an hour. I was very impressed with both of them and my experience at this location
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August 2024 by John Sullivan
Quick, efficient, and stress-free experience. Very pleasant staff. Highly recommend.
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July 2024 by Otiz Seiglerz
They repaired my front windshield in a professional and timely manner! The staff was very welcoming and informative. I would definitely recommend them!
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July 2024 by elizabeth blake
I couldn't believe how quick and easy it was to get my windshield replaced with Safelite! Filing the claim and scheduling the appointment were incredibly easy and the staff at this location had excellent customer service which made the experience really really painless and easy.
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April 2024 by Jay Theriault
Fixed a chip in my windshield. Great job. Really fast service. Insurance covered the cost. Would use them again.
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March 2024 by gwendolyn stokes-chance
A great place to get service for your automobile windows. The employees are handful and take their jobs serious. Wait time in a great office space with coffee and chips. I will visit them again.
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March 2024 by Kim Smiley
Very polite and fast!
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March 2024 by Helen Rooney
Do not go to this place! They are horrible. They replaced the windshield and never put the inspection sticker back on. I called 4 days in a row and they just ignored me and never called back. I finally gave up and had to get another inspection sticker. Calling the insurance company to complain as well. Don't go to them!!?
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December 2023 by C Bon
The staff was really friendly and informative. Great service
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November 2023 by 24 Seven
Super service
