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July 2023 by Bernard C.
They are the worst movers you could ever hire and they should be out of business. They were hired in July 2019 and we're supposed to be there 8:30am in Stoughton and they didn't show up until 3:30pm and they did a terrible job of packing. It was like a big race and they didn't care about what they broke or how they packed things. they have no respect for anyone's things. The men just threw things in boxes like it was a big race and they left half of the things in the apartment because they arrived late and the apartment building was closing. They should have been there on time and they should have cared. I would never recommend them.
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June 2023 by Nelson R.
Extremely unprofessional and rude if you don't want to add stress to your moving day stay away from this people.
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July 2022 by Kit K.
Very poor customer service. Won't answer the phone. Won't call you back. Some woman name Holly hung up on me twice. Can you imagine, after just trying to get off a mailing list. What a sad statement about a company.
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June 2022 by Mark J.
The movers moved what they did ok, but left items behind. But the most negative aspect was the complete mess they left behind both in the house I moved from and the house I moved to. Did not even bother to pick up the big Isaacs labeled plastic and put it back in the truck. I spent substantial time cleaning up after them.
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May 2022 by Chris Margraf
While I ended up going with another mover for my move, the professionalism and care for its customers Isaac's employees show is unmatched. In particular, Nicole, the rep assigned to me, went above and beyond to give me additional advice on movers, and what to look out for in other more scammy movers, or brokers. While I cannot speak directly to their moving service, the customer service is truly remarkable. They have an A+ BBB rating, and I sure they would have done a great job with my move if I would have gone with them.
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August 2021 by James
Had a very bad experience with Isaac’s and wanted to share for anyone else considering their service. I used Isaacs for a cross country move. All was fine until delivery, when the two delivery drivers refused to do any work until they were paid the remaining balance. I was told 20% up front, 40% at pick up, and the remainder when the job was finished. With everything still on the truck and refusing to finish the job until they had a check, I would not deem the job finished. This was unfortunately just the start of an awful day.The movers refused to put requested items in the proper places. A couch needed a hand rail to be taken down, something I’ve seen movers do in the past. Isaacs simply refused, and when I spoke with management they said this was out of their scope of work. The couch was left at the bottom of the stairs. The mover also refused to place the bed in the upstairs bedroom, we had to hire additional help to get both of these projects done. Team was overall rude and unprofessional, and corporate batted an eye. Given their high price, dishonesty on terms, and seeming inability to successfully complete our move, I hope this review helps others avoid the mistake I made. AVOID.
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May 2021 by Jane D.
A big thank you to Isaacs Moving and Storage for a 5 star move! I moved my daughter from Boston to Austin Tx. Isaacs picked everything up and helped wrap some of the odd shaped items. They were accurate in their delivery window and really took a lot of the stress out of a potentially stressful move. The delivery was ontime, professional and communicative. I felt the movers were polite, experienced and careful. Thanks Ricardo and Temo in Austin. You guys were great!! It could not have been better.
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May 2021 by Jingyi W.
Last year they moved me from Newton to Waltham and the experience was extremely pleasant. The movers were nice and helpful, and ensured that all of my furniture was handled with care. Thank you for the move!
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April 2021 by John H.
Our move last week went very well! The sales representative was terrific, explaining the process and pricing and making sure all of our questions (1st time working with a moving company) were answered ahead of our move date. On the day of the move the Isaac's team were organized, professional and helpful. Per our prior conversation with the Isaac's representative, we had mostly everything boxed up and ready to go. We did however trust the movers with boxing some of the larger pieces, paintings and lamps. Everything was handled with the utmost care and intact upon arrival. The team finished prior to the estimated finish time and so we actually got that time taken off the bill. Isaac's Moving & Storage helped take a lot of the worry out of a stressful time, did a GREAT job and we are happy to recommend the company to friends and family going forward.
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July 2020 by Olivia F.
I chose to use Isaac's for my recent move from PA to MI mostly because I had used them for a complicated move about 4 years ago and they did a fabulous job. Unfortunately, my experience this time was the opposite of my initial experience. I had several quotes that were all similar in price so chose to go with Isaac's because of my positive experience with my previous move. I will say that the crew who actually came to pick up my belongings was efficient in wrapping my furniture and getting everything out of my apartment, though they did not have quite enough supplies with them and had to use some of my leftover packing supplies that I was planning on returning to UHaul for a refund. My biggest issue was with the communication from the sales consultant and my move consultant and basically everything after my belongings were picked up. I was initially given a 2 week window for when the expect my items and was told at the time of booking that I'd receive a narrower window as the pickup approached. I had an assigned move consultant who was consistently condescending in our conversations and difficult to get in touch with when I actually had questions. I wasn't given information on an estimated dropoff date within my 2 week window until less than 36 hours prior to the movers arriving and it was like pulling teeth to even get that! Then, I received an incredibly rude phone call two days before my scheduled dropoff (on the last day of my guaranteed two week window) telling me that my belongings would be several days late because trucks had to be rerouted due to COVID. The dropoff was now outside of the two week window guaranteed in my moving contract and they were not even a little bit apologetic! I had to stay for several extra days in a hotel and purchase multiple items that I wouldn't have had to if my belongings had arrived by the guaranteed time. I later found out from the crew who did my dropoff that my belongings had been sitting in PA since they were picked up, rather than on a truck that had had a route change, so the explanation I was given over the phone was complete BS. One of my boxes that I had packed carefully had clearly been dropped and the two fragile (and highly sentimental) items in it were broken in multiple pieces. They have now been "reviewing internally" for almost 2 weeks with no answer. Clearly a lot has changed with Isaacs since I used them 4 years ago and I would recommend against using them if you want to have a well-timed move and clear communication.
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July 2020 by Sarah Elizabeth
This company is fabulous! We had the best experience with them. They were so nice and professional. They treated our possessions with care and completed the job in an efficient and timely manner. I would 100% recommend them to anyone.
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February 2020 by Mark C.
I am a local account manager for Comcast Business in Greater Boston. Isaac's has been a tremendous resource to me and my relocation customers. I confidently refer businesses to Isaac's, who are in need of commercial moving services. Isaac's has always delivered an exceptional experience in helping local Boston Area Businesses. They are cost effective, efficient, and timely!
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February 2020 by Tamir A.
Isaac's helped with my family's relocation and I am super pleased. From the quotation process which was smooth and very efficient, to the professional team who had come to my house and packaged everything in a very clean manner. Besides a couple glasses that were broken due to my inability to properly package items, it was all smooth sailing. Times were exactly as described and they followed up with me to make sure everything was satisfactory.
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January 2020 by Lucinda H.
I recently moved from Revere to Methuen. Hesitant on selecting a moving company vs. friends/family. I chose to go with professional movers. I chose Issac's Moving & Storage from Stoughton. From the first phone call to the last item placed in my new home, Isaac's staff was very professional, experienced and accommodating. Faina Amaral, @ Isaac's was very professional and knowledgeable which made me feel at ease with my choice. Faina set up an appt to have Alan Elliott come to my old address for a walk-through. Alan was also, very professional and experienced in the moving business. Great credentials. Moving Day! 3 gentlemen showed up on time with all the supplies to get me moved. They wrapped EVERYTHING!!! Friends and family wouldn't have done that. They packed the truck and were on their way to my new location. They unpacked, unwrapped and placed all my belongings in their new place. Once they were finished we did a walk through and my new home looked inviting and HOME. It seemed like all my personal stuff was picked up from one location and perfectly placed in my new home. Couldn't have asked for a better experience. I highly recommend Isaac's Moving and Storage for any service big or small. You can't go wrong. Thank you
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January 2020 by Samantha D.
Great experience! My move to Los Angeles from MA was seamless. They are knowledgable & professional. Definitely recommend this company.
