H&R Block offers professional tax services with knowledgeable tax experts who can handle various tax needs and help maximize refunds. Customers can choose to set up appointments at local offices or work remotely using the Digital Drop-Off service, which allows document uploads via email. The staff prioritizes safety by deep cleaning offices, disinfecting high-touch areas after each appointment, and practicing social distancing. Many clients appreciate the friendly and caring service, noting that their tax professionals are thorough and provide clear explanations of the process. Some customers mention that their first experience was positive, with staff members like Irene delivering excellent customer service and even offering discounts for new clients. Others value the human interaction, especially after years of using online tax services. Overall, H&R Block combines professional expertise with a focus on customer comfort and safety, making it a reliable choice for tax preparation.
Irene was excellent. She was friendly, caring, thorough, and very knowledgeable. If I am still living in East Boston next year, I will definitely call her to for an appointment to do my taxes.
May 2022
Always great service any very knowledgeable and professional advice..
April 2022
First time going to a person after years of turbo tax. The cost isn't significantly different and I appreciated some human interaction and having someone give me context and explanation for the numbers and my outcome.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
