-
February 2024 by Drea R
Great customer service and valet
-
February 2024 by James Romero
Strong management team. Great staff. Nice snack nook. Restaurant is decent.Rooms: Clean with good amenities.
-
February 2024 by S Cox
Our toilet was running about every 3 minutes. The handles were installed wrong and you had to turn them 280 degrees to get the water to turn on and they were loose - which became difficult to turn water on at the sink because it ran into the wall and we’d have to lift it out of the socket just to get water. The light above the sink also was dangling. I told the front desk this, but maintenance had just left, so he sent housekeeping upstairs (who claimed it had all been fixed). It had not. No room exchange was offered. No points back (I’m Gold) offered either. So we turned off the toilet at the wall/water source and used the shower to brush our teeth and wash our hands A room like that shouldn’t have ever been let out- housekeeping should have noticed at turn over (and maybe they did! The hotel was full bc of a Bruins game). Simple fixes on hotels part, but a REAL obnoxious element to our stay.The bed was comfortable and pillows just fine. I liked the noise machine touch. I’m normally not a noise machine person but we used it. We were in room 501 and high enough up to not have issues with street noise or the sadness of Bruins fans on the night of a tough OT loss ?We had a late night drinks at the bar and had nice chats with the bartender. Which turned into some quick bites. All nice.We stay at a lot of IHG hotels. Just recently we stayed at the Indigo in St Louis (truly awful neglect on management part and doing a disservice to the brand) and Waco (excellent hotel all around).The hotel staff was excellent and available and informative without being overwhelming.Location is as good as it gets. Ubers were easy to grab over to the airport and over to Cambridge. Otherwise we walked or took the T.
-
February 2024 by Josh Mercier
This is the best hotel in all of Boston, and anyone that says different has no idea what they’re talking aboutRooms: Amazing!Nearby activities: TD GardenWalkability: Amazing location for the Garden, north end, or Charlestown. Love this place
-
February 2024 by Carolyn Song
It's very loud, since my room is by the elevator, I heard the noise until 11-12 which I couldn't sleep very well, but I do like the room, it's clean and cozy! And easier to get to wherever I want to goRooms: Cozy
-
February 2024 by Rebecca Burke
Great location right across from the TD Garden!
-
February 2024 by Ellen Duffey
Very convenient to TD Garden & City Winery. The location also made it easy to take the T in & out instead of parking in Boston. The only drawback was we were street side on a lo floor so the noise from outside was disruptive.
-
February 2024 by Jaime McAllister
5 stars on every aspect.
-
February 2024 by Eric Conley
Attentive staff with a clean room and the best location, we couldn’t be happier.Rooms: We rented a suite and a regular room and both exceeded expectations.Nearby activities: Boston GardenWalkability: Short walk to Faneuil Hall and Boston Garden is across the street.Food & drinks: 5 min walk to historic restaurants and bars
-
February 2024 by Jen Hansen
Fantastic location, beautiful room, staff was lovely!!! Definitely going back!!!
-
February 2024 by Mark Regis
Staff are awesome , restaurant awesome, rooms were super clean and comfortable. Convenient to a lot of places. We definitely would come back.
-
February 2024 by Maureen OConnell
Stayed in Boston after a Bruins game. Very close to TD garden. Comfortable
-
February 2024 by Matt Papsadora
Great locationNearby activities: TD Garden
-
February 2024 by Stephanie Lummus
The water pressure was iffy and you couldn’t fill up the bathtub (it only has a shower option). There was no microwave in the room. The room service via the bar downstairs was great food but they didn’t respond quickly or at all (especially during lunch). That said…the staff was amazing all the way around.
-
February 2024 by Thalys Andreas
Phenomenal service from the staff all around. The gentlemen I spoke to at check out was very kind and helpful.
