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November 2023 by Bethany W.
I ordered the Nike MaxFly spikes from Heartbreak Hill for my son when Nike was completely out of stock and other online running stores had sketchy online reviews. The customer service is top-notch - even though I placed the order late at night on Cyber Monday, the spikes arrived by Wednesday evening!! He got exactly what he wanted when we thought we wouldn't be able to find these anywhere in his size/desired color. We are so happy with the purchase. I will definitely keep them in mind for any future needs. HIGHLY recommend!!!!
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October 2023 by Jed Maczuba
I purchased a pair of sneakers about a month ago and they proved to be defective. While they were past the 15-day return period, Justin, the owner, emailed me and told me that they would exchange them for a different pair. Awesome customer service!
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October 2023 by Casey McManus
Taylor was extremely helpful finding me the right shoe, offered to help the second I walked in and was very knowledgeable about what shoes would work for my activities wide feet/low arch. They carry wide sizes in store
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September 2023 by KANYA CITTASTHIRA
Came here with my husband who have been looking for a pair of running shoes that happened to be sold out in a lot of places and countries. We managed to get the pair and Gabby/Abby (cant remember her name) was very attentive and friendly. She is definitely knowledgeable about running shoes and give recommendations/feedback for us. I am a social runner and i didnt feel intimidated going into this store. Definitely carry spot on shoes and running attires. Will return again when we visit Boston! Thank you
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December 2022 by Joy G.
Running has been, for better or worse, the exercise that I've consistently kept at over the years. When I started, I naively assumed it was one of the cheaper sports to dabble in - "all you need is a pair of sneakers and some sweats", right? Oh ho, how wrong I was. All that's to say, I'd gladly spend my bucks at Heartbreak Hill. I've been running consistently in Nikes without any issue, until I ordered the Pegasus 38 off a Black Friday sale, popped them on one morning for a few miles, and promptly got a stabbing pain at the edge of my right foot that refused to subside and hurt to even walk on. I looked up all the possible causes (plantar fasciitis, peroneal tendonitis) and resigned myself to a few days of rest and foam rolling, all the while glaring at the offending shoes tossed in the corner. Once I was finally able to hobble around outside, I checked out HH. I told the employees that I was looking for a softer shoe that could help with over-pronating and withstand daily training. The guy (think his name was Hiro) brought out three different pairs and patiently offered suggestions as he watched me walk and jog around. Finally, I went with the Brooks Glycerin GTS 20, along with some inserts (which may have been a bit of an upsell but oh well), and ... holy crap, my foot felt so much better in 2-3 days. They also host biweekly runs, including some sort of speed class with a coach that sounded cool. Parking: some spots right out front on Commonwealth.**UPDATE (that no one asked for): After a few runs in the Brooks, I can safely say they're better suited to your regular shuffle/recovery run, not so great if you want to do tempo/fartlek/race in them.
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November 2022 by One Path
Terrible company I keep trying to order shoes from their website and they cancel it every time and won't tell me why they say something is wrong with my billing address but I had this card for a while now used it on multiple websites my card is a master card everything is correct including my billing address I checked multiple times just to make sure
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October 2022 by Nathalie Kumiega
I went in to buy a new pair of running shoes and I had a wonderful experience. I am by no means a hardcore runner but Fidelis made me feel welcome and took the time to help me find just the right pair. I would highly recommend to my friends in the market for new shoes.
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August 2022 by Peter Rachlin
Extremely helpful and exceptional staff, good supply of running shoe, clothes and accessories. I accidentally left a bag and they went above and beyond to return it to me.
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April 2022 by Chris Bailey
Dropped by on a Saturday, was given some very good advice and help on determining the shoes I need for my wacky ankles. The staff was friendly and got me exactly what I was looking for. Highly recommend.
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February 2022 by Heather Moore
I was lucky enough to order one of the Adidas Lime Pulse Marathon shirts before they sold out. Not only did it arrive ahead of schedule but there was also a sweet note of encouragement sent with it. Excellent customer service! Thank you Heartbreak Hill~!
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November 2021 by Jaime Dawes
Great store with nice selection of running shoes and gear! Staff was very helpful and accommodating when I unexpectedly needed to replace my running shoes for the Boston marathon.
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November 2021 by Jim Olds
Nice store friendly staff
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October 2021 by Kiran R.
Wonderful, thoughtful customer service. I needed sneakers for a marathon that weren't available nearby. Heartbreak Hill shipped them with a handwritten note wishing me luck. The shoes ultimately didn't fit but it was an easy return and they stayed in touch via email about the reimbursement. Very positive experience and I will definitely order from here in the future.
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October 2021 by Jenna H.
I ordered the wrong size Boston Marathon celebration jacket - they helped me find the perfect size and let me try it on to make sure it was exactly what I wanted before I left. I called for help the Thursday before race weekend, and they were still more than accommodating. We talked about fuel, body glide, socks, and anything I might need to make sure I make it to the finish line. It was an incredibly reassuring experience going into my first marathon, so thank you.
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October 2021 by Running On Empty Vlog G.
Great staff and extremely well run. Not my local store but I treat them like they are, shipping is excellent and when I get the chance to visit it's a pleasure.
