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July 2024 by heskey333
The changing rooms are still "closed for COVID" in 2024.
First of all, why are changing rooms a COVID vector any more than the rest of the store?
Secondly, covid is not going away, so do we just not get changing rooms from now on?
Does not go well with their "no returns, no refunds" policy.
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July 2024 by Paige Bohli
NO OPEN DRESSING ROOMS!!! You’re not allowed to try things on unless you do it over your clothes. Apparently the changing rooms have been closed since Covid. Huge selection of clothes but nothing else really.
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July 2024 by Michael Palady
It's a good good will. The issue is that the fitting rooms are always closed with a sign. I've been 4 separate times at regular hours and only bought stuff once largely because I can't tell if the clothes will fit me. I don't even understand why a fitting room would be closed, like it's supposed to be an empty room. It's honestly embarrassing for this location and I don't understand why it has such a good rating if they can't open the fitting rooms.
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July 2024 by Danaé Barg
Employees are beyond rude.
Walking around the store shouting “THE STORE IS CLOSING” 15 minutes before the store closes, tapping their nails on the counter huffing and puffing. Save your money and go to a different thrift store.
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July 2024 by S P
I didn’t enjoyed shopping here . I am mostly into home decor & photo frames ( which is small collection )
Finding Parking is kinda nightmare if you are going in busy hours !
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February 2024 by Ed Chen
Goodwill Industries International Inc., simply known as Goodwill, is an American nonprofit 501(c)(3) organization that provides job training, employment placement services, and other community-based programs for people who face barriers in their employment.
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December 2023 by Health Enthusiast
Big space with lots of men and women's used clothing. The person at the register had a bit of a prickly side that made for an unpleasant experience, but the manager was fine and helpful. Parking can be hard on a Saturday but fine on sundays, and the store is open! (Rare goodwill open on Sundays these days in boston!) no exchange no trying on no returns.
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December 2023 by Yasmine Alani
Worst customer service I have ever experienced. I’m never going back to this establishment, extremely disrespectful and unprofessional employees.
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December 2023 by Riley Ceurvels
I was with my friend (who works in retail), and she dumped her coffee (halfway full) into the sink in the bathroom because she didn’t want to throw it in the trash (since the coffee would have spilt in the trash and got all over the floor) and 3 workers screamed at her and embarrassed her about doing so. This is no way to treat a costumer especially when she had no malicious intentions. If the workers were frustrated with her decision they should not have screamed at her like she was a child 3 separate times.
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December 2023 by Maggie Tattam
Wasn’t my best GoodWill experience. I’m a bit hard of hearing and had an employee scream at me to move when I guess I didn’t hear them the first few times. I suppose simply tapping me on the shoulder was out of the question. The cashier also wasn’t very nice either. All I did during my visit was walk around quietly and try to stay out of the way. I had just come from having a painful procedure done at the doctor’s and it just made my day a lot worse. However, right next door is a sweet little gift shop with wonderful associates that really brightened my day. I’d suggest visiting there instead!
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December 2023 by Anna B.
Awful customer service; yelled at a young girl about pouring her drink down the drain in the bathroom. Seemed unnecessary and was extremely rude. Poor girl.
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October 2023 by A.W.
Fitting rooms are "closed for covid" and no returns are accepted. Disappointing.
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July 2023 by RoadTrip NewEngland
Large selection of mostly clothes. There are some housewares along the back wall, and a small bookcase. If your thrift shopping head down to Boomerangs as well, and now Diversity which is across the street
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March 2023 by Gianna Barletta
So let me get this straight - the fitting rooms are closed but they don’t accept returns or exchanges, so there’s no way to see if clothes fit or not?? how they get any customers at all escapes me
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December 2022 by Jay M. Cronin
Great selection. Always changing.
