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February 2024 by Madison Crees
Came specifically for suspension issues and left with them saying the sound was “just because it’s an old car”. Took it to another Firestone 2 months later and turns out two of my control arms were broken and it failed it’s state inspection. They were shocked this shop didn’t flag it after having it for 9 hours. Convinced they didn’t even look at it.
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February 2024 by Tamara Myers
Helped.me.out quickly
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February 2024 by Hayden Hunt
Jose and the team here were so helpful with several issues with my car. They were very transparent and I trust them going forward with a variety of issues, especially given the fact that I have no idea about cars. Would definitely recommend!
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January 2024 by mustafees khan
Great service, quick in and out with phenomenal staff
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January 2024 by Lynn Sulli
Came in for an alignment adjustment and was told it was out, but not possible to adjust without replacing the rusty tie rod bolts. The quote for the work was over $600. I declined, but asked for the report showing the alignment issues. They claimed it was not printed or saved because the alignment wasn't fixed, and could not provide the failing alignment report. I am suspicious as to whether the alignment was actually checked at all, since they're not able to provide the standard computerized report.Overall, waited 3 hours (with appointment) and had nothing done to my car.
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January 2024 by Mohammed Omer
I want to this store and they didn't accept my appointments .And bad customer service in Sunday
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January 2024 by Luel Wolday
I’m coming from a change that no professional ad mechanic my vehicle when you park on floor to oil no perfect mechanic
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January 2024 by Michael Farber
The tech who worked on my car wound up cross-threading a lug nut on one of my wheels. Since then, said lug nut is now bent and the wheel cannot be taken off.I'm not mad, I'm disappointed.
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January 2024 by Derek777
I came here a few times and I must say that the guys here are all very professional, courteous, knowledgeable, and friendly on every level. I had an oil change on one occasion and the wait time was very, very reasonable. They did a great job. They checked my tire pressure, topped of all fluid levels and they even did a quick check on my brakes. On another occasion, I had my tires rotated and also had a full alignment as well. The wait time for this process was approximately one hour. The technician was great, and he even gave me some helpful advice on how to get the most mileage out of my tires. Overall, the atmosphere here is excellent. The guys are all hard-working individuals who are dedicated to providing the best possible service for their customers. Also, the waiting area has plenty of seating. There is a large snack machine, coffee, and a large screen TV on the wall above the snack machine. I highly recommend this Firestone location.
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January 2024 by Jaffrey H (jhede1)
They were able to get my car done at an ok price. Thankfully it was on sale.
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January 2024 by David Mitchell
Professional and courteous staff, fixed my tire in a reasonable period of time.
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December 2023 by Drew Martin
A simple tire swap took nearly 24hrs despite being told the job would be done in 2hrs.
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November 2023 by Emely Contreras
Was in a pinch today, got a flat right before a road trip. I called Sullivan tire right next door they wouldn't see me. Decided to give Firestone a call. Spoke with Mason on the phone and was told to come by. He was hesitant to give me a price over the phone explaining they would need to inspect the vehicle before giving a detailed price. I met with James and told him I needed a new tire. He told me they would inspect the car for free and let me know. After about 10 minutes James met with me, gave me a water bottle and kindly informed me that I did not in fact need a new tire, it was just a screw and could be repaired. It took less than an hour and I literally saved hundreds of dollars. This was my first time at a mechanic outside of my dealership. I was extremely impressed with the level of attention, care, and honesty I received. It felt like a high end dealership experience. Just wanted to thank the mechanic and front office team for making my car safe.
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October 2023 by sourabh parikh
What a horrible place, whenever you go to them for a problem with your tire pressure, there compressor is always out of service.Come on firststone at least get some diligent workers and equipment may be if that's true, which I doubt.
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August 2023 by Lincoln Ivan Sarco
In Boston for kids soccer tournament and had tire problems!! Ritchie did a great job getting us in and out!! Thx Firestone for giving our little problem significance and getting us on our way!!! God bless!!Service: Tires
