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December 2023 by Soren Dubon
On the phone for an hour trying to get meds refilled after a nurse lied and said she’d both refill them and mail them to me. The automated system said there were originally two callers ahead of me. After an hour they booted me to the beginning of the system, now with four callers ahead of me. This is incredibly bad service and organization. It’s like they resent you for any attempt to get healthcare.
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December 2023 by Lily White
Love my psychiatrist I've been working with with psych drs since I was 6 for my anxiety and since I left my Dr from 6 to 14, I've been searching for a psychiatrist who understands me and I adore her I blab to her and she understands me this is the best especially with the refill line oh it's a life saver
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November 2023 by Spencer Woturski
I have been a patient of this practice for less than two years. In that time, I have had 3-4 primary care providers.The first one moved, the second closed is no longer there, the third went on extended personal leave and my last provider, I couldn't even get into the building to see.My first rounds of visits offered absolutely no diagnosis, no course of treatment and when they did offer information or short term care, it was sent through the majorly frustrating online system that I had no credentials to access. Fast forward to today. After 6+ months of waiting for an appt with this new primary care doctor, the useless power hungry rent a cop at the front desk wouldn't allow me to enter with my foldable escooter. He instructed my to leave it on the sidewalk.So after 6+ months of waiting I was turned away at the door because of my only mode of transportation. When I attempted to call the front desk of the current location I was at, I was transfered to an very cold, non concerning person who could have cared less for the inconvenience of traveling 50 mins by scooter from Malden to 142 Berkeley and being turned away at the door.I have never had such a repeated awful experience one, after the other, after the other.Find another source for queer gender affirming care.
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October 2023 by Mark T Goobs
This pharmacy is horrifically inept. They take literally weeks to fill prescriptions, and then can't fulfill simple basic requests either. I have been out of my medication for over two weeks because they don't have the staff to process them and are incredibly inefficient. And then when the pharmacy manager promises to overnight it after inexplicable delays, it doesn't get done, and guess what... now it's the long weekend and I can't get it for another 4 days. They do not care about patients and I guess this is the quality of service you can expect when you use a community option. If I had any other options I'd be out of here quicker than I can say Mass Health.
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September 2023 by carlos fernandez
Worst pharmacy I have ever worked with. From the attendants, to the Manager Swas. They were very disrespectful, liars, and do not have a clue what client satisfaction and service means. Yesterday i bought over 3 thousand dollars in medications, and at first they could do a simple delivery, after hours of waiting on the phone and keeping me in hold, they did not follow my instructions, did mot provide a tracking number. Almost lost my meds. Capsule pharmavy is way better
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April 2023 by Katherine Farrelly
Did a great job at drawing my blood, quick and easy. I've had a lot of times where people miss my vein multiple times so it was a relief.
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March 2023 by Luis S.
This use to be an amazing institution, and it is not for a lack of better terms garbage. They are unreachable, hold durations are ridiculous, some lines just ring and then hang up, their referral department is the saddest thing I have ever encountered. I spend the majority of a good week trying to talk back and forth to make sure my referrals get through and they usually dont and I have to miss appointments. Their medical records department is held back 3 months, I dont even know what that means. I have lost so much work time, personal care time, etc trying to get my basic medical needs met. Their Prior authorization department I can only guess does not exist I am on my second month of trying to get them to do their job. The only saving grace they had, the nurses line, they got rid off. This is only their medical department their behavioral health department is far worse. You will be lied to told that you are seeing an MD for your complaint, it will be a nurse practitioner. Best of luck to anyone that goes here.
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December 2022 by Morgan “Elizabeth” Woolard
There are old Asian women officers. in the blood collection room Very rude and no manners Everyone please be careful.
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November 2022 by Erika R.
Kind of hit or miss. They have a local courier and will ship to locations outside the neighborhood, which is nice. However, the courier service leaves controlled substances on the porch or in the mailbox where they get stolen, then the pharmacy denies it happened, insisting "those require a signature" (but is apparently not able to pull up a signature log or anything, just insisting the courier wouldn't have left them without a signature), and then makes the patient do the legwork to get new prescriptions from the provider.The staff are incompetent, but the manager will usually fix things. They do things like enter prescription refills as new prescriptions, or fill controlled substance prescriptions out of order, and then the previous ones expire. The manager can usually sort this out, but it shouldn't require asking for the manager every time. I've had to insist the pharmacy call the provider to explain that new prescriptions are needed because of the pharmacy's error. They wanted the patient to call, and seem to be lacking awareness in terms of community healthcare for marginalized people. I had to spell out for them why it looks bad when someone is requesting replacement prescriptions of controlled substances every few months.
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October 2022 by A H
The staff here are amazing. Very helpful and accommodating. Unfortunately, the pharmacy itself is a bit behind the times. The app never seems to work so I still have to call any time I need a refill and the website is basically useless. My PCP is at Fenway, the staff here are great and I want to support a local pharmacy, so that’s what’s kept me from switching to one of the bigger, national pharmacies.
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September 2022 by paul morris
The pharmacy workers are rude & cold hearted , especially Julie. I wait 2 days for script delivery after being told each day it was gonna be delivered. In person last month they were just as rude aftaftcallitverify each day
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August 2022 by Dale “Steven Loulakis” Loulakis
My primary care physician saw them two days ago assigned to Ethan bracket MD great doctor ?? appointment went well
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August 2022 by Voice NYC
Sometimes they get it right other times they don’t. Can’t find prescriptions. Ship things out without authorization. Seem to be understaffed and that attitude shows to the customers. The app for the pharmacy works 20% of the time and waiting on the phone can be upwards of 20 mins
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May 2022 by GWM Cruz
I love this Fenway Health is close to the house great staff and easy to make appointment
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April 2022 by Kristina M Flynn
I've been with Fenway Health for many many years and they taught me so much and they shared their emotional support to me in ways I can't even explain. I was with the Sidney Health Clinic from 21 to 38 and( yes they don't take patients back in the 90's who are 38, but since I was there, they didn't want to let me go), but they had no choice. I got transferred over to the Main Fenway Health Center by the same Doctor who was still my Doctor then and I had 2 Amazing Male Doctors I adored and loved with all my heart and soul, but things got a little bit crazy at Main Fenway Health Center and I had to switch over to Fenway South End Clinic and I fell in love with the clinic, because it's Private and it doesn't expose you like the Main one does. (Main Fenway in my experience is the place is too open and I had a problem with an old lady who was receptionist at the lab and it went downhill)I realized that since that one lady exposed my Privacy to everyone inside the lab and nobody did anything to fix it, I went to Fenway South End Clinic and I'm now 46 and I've been at This place for 8 years and I wouldn't trade it for any other place. People bad mouth this place and they don't give it their all. This place is Awesome, except for the Pharmacy I won't allow them to have access to my Debit Credit Card ever, because they are crazy with refills and money unbelievable.The Receptionists the staff and Nurses and My Doctor they are Awesome...more like "Family " to me in so many ways.Thanks for letting me share my experience with Fenway South End Clinic ❤