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March 2024 by Pedro Andrade
Really rude employee! The girl (with Glasses) was working at the front had a really bad attitude, zero customer service skills. Whispering bad things loudly in your face, clearly angry with life and taking it out on people who have nothing to do with anything. That’s not someone I would like working at my store. This happened on Tuesday, March 12, 2023 around 02:20. We all have bad days but don’t take it out on other people!!
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March 2024 by Camilo Ortiz
I had a similar experience to a lot of other commenters. FedEx “tried” to deliver to my address, but never rung my apartment. Now my package is held at this facility, and I can’t reasonably travel there. This is my second time receiving a package from FedEx and my second time having to pick up from a drop location.
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February 2024 by R W
No doorbell or knock, 3 days in a row. For a package that was "OVERNIGHTED". 3 times tracking said "we tried to deliver" yet not a single door tag. Y'ALL DIDN'T "TRY" TO DELIVER, I WAS WITHIN EARSHOT OF THE FRONT DOOR WHEN I GOT TONIGHT'S NOTIFICATION AND STAYED HOME THE WHOLE DAY JUST FOR THIS. Now I have to drive an hour to pick up? LMAO choose a different shipping service maybe one that does their job. Unreal.And read the other comments it's not just me.
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February 2024 by Scottie Gage
I just had one of the most pleasant customer service experiences at the FedEx Ship Center in Southie with Christina. She was kind, friendly and communicative. FedEx better do everything in their power to keep her and give her all the raises and promotions.
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January 2024 by Laura Slade
This business is often closed during posted hours and if you come here with large packages, prepare to leave them out on the street near the fed ex box, and hope the weather or theft doesn't interfere with your returns.
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December 2023 by Chris Bailey
FedEx had let me down quite a bit in New England, but the staff that helped me here were friendly, fast and efficient.
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December 2023 by Robert Sinnott
Understaffed but got it done
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December 2023 by PMS
Got My Birthday Package Within Three Days, From Out Of State, Never A Bad Experience With FedEx. They Put Package In Amazon Locker, Or They Delivery My Package To My Front Apartment Door? ?
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October 2023 by Jill Dierx
A joke. Will claim they attempted delivery when the package never even left their facility. Use literally any other service, these people are useless
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August 2023 by Ruth Hendricks
Terrible service from woman with VERY BAD ATTITUDE. Very condescending! Acted like I put her out when asked a question. Then after all of that she tried to charge me $26 for a bulk letter size piece which cost me $6 at USPS! Is somebody pocketing that money?? Never had these issues in the past. I used to recommend Fed Ex, but not anymore!
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July 2023 by Austin Parker
Walked in to print a shipping label and send off a return at ~7:30pm on a Monday. Helpful that they are open until 8pm on weekdays. There was a bit of a crowd and no clear lines, which caused some confusion. Wish the signs had better detail on process for pick-up, drop-off, of shipping. When I finally got up to the counter, the guy printing out my label was helpful and the actual process was quick.Note: I believe they only take credit cards, no cash.
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July 2023 by JQ
Not only does FedEx ding and rip up packages upon arrival. They hire some employees with bad attitudes you can simply see on their face as they express their hatred emotionally for working there. I work nearby and visited for the past 3 or so years and I've only seen one new face ever that had a good attitude there. Pay may suck but other employment opportunities out there. UPS is way better in service which is only a few minutes down.
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July 2023 by Connie Nguyen
I’m traveling from out of town for business and have to ship event items back to our office. The FedEx in downtown Boston was difficult for us to unload a bunch items so we came here. Unfortunately they don’t do pack and ship which is ok but then we needed to spend time adding bubble wrap, reinforcing the tape etc. The lady clearly didn’t want to help us from the beginning. Her manager yelled YOU NEED TO GET OUT OF THE WAY NOW. Ok - got it. No need to snap at customers who are paying for the service. Once we were all packaged up, a new guy helped us and he was great. His name was Lawrence. He was super chill and friendly.
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July 2023 by Erik Kershner
Initial service was awful. She was rude and unhelpful. Younger gentleman who wound up helping was super nice.
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June 2023 by MRD
I shipped out a couple of items. For 2 day delivery and they were all delivered the next day. Very impressed.
