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June 2024 by Georgianne Gale
Ty, at this fedex on Dartmouth, really saved my hide! He was able to print out my posters to foamcore and deliver to the hotel for an event within just a few hours. I live in Texas and my local printer failed me. Fedex Kinkos and Ty really came through for me.
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May 2024 by Donald Louis
I arrived here to pick up a shipment and was told I could not, because the name did not match that of the shipping label. This is false; only the address on the ID and label have to match, and the tracking # has to also be provided. I discovered that my order had separate tracking numbers and I had to provide them all in order to receive my packages. I was unaware of this policy at the time. I also did not have all the tracking #s handy when I first arrived. FedEx informed the order was sent in multiple shipments while I was at work. I have to lock my phone in a secure box while at work. I simply left work and went straight to the FedEx location with the 1 tracking I was provided initially.
The representative that was (attempting) to assist me said I "clearly came there to start an argument" and was "raising my voice". I felt very uncomfortable being told those things by someone who clearly did not even know their company policy and was unaware I had multiple shipments until I mentioned that the box seemed awfully small for my order. He did later apologize and said he was a bit unclear of the policy and located another package. That is understandable, but insinuating that someone woke up and randomly decided they were going to start an argument with an absolute stranger over a misunderstanding however is not.
He had to be reminded that I had an additional package after he proceeded to give me only one. Then I arrived home only to find out there was a 3rd package that I was never given to me, apart of the same order shipment. So now I'm in the process of having that package returned to the sender, as I will be unable pick it up due to work and traveling.
I suggest FedEx provide better user awareness training to their employees before allowing them to assist customers. Furthermore, if you do not know your company policy in totality, simply saying "I'm new" is not an acceptable excuse. It's perfectly fine to say, let me find out for you, rather than making up a policy. Learning conflict resolution also wouldn't hurt. Not only did I have a terrible experience and frankly felt discriminated against, the representative failed to mention there was an additional package there for me.
I simply wanted to understand why I had 1 tracking # when I woke up and was being told I had more than 1 when I arrived to pick up my package later in the day. This was a simple case of miscommunication and could have been easily avoided had he been more patient and explained the policy better.
It also did not help that he clearly had a preconceived notion in his mind, on what I came there to do; within a couple of minutes of interacting with me. I never felt like I was being helped or receiving customer service. I felt like I was being verbally assaulted and profiled. I hope this representative reads this or gets spoken to about our interaction. Providing an excellent overall experience was clearly not his priority and he has ensured that I will never use FedEx services at this location after years of doing so in the past.
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April 2024 by keshiya takarai
I want to say thank you and show my respect to the kind FedEx driver who has been with me there and tried every effort to help till the issue was done.(Saturday ,March 30, 2024, around 5:50 PM ~6 PM)
Sir, although I don't know your name,but I will remember your kind and warm help always in my heart.
You are an angel.
Sir, thank you so much and wish you all the best in the world.
Your kind support and professional service made me trust FedEx again.
You are the best.
I appreciate it from the bottom of my heart.
Always?✨.
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December 2023 by Bean
genuinely felt like chad was TRYING to make my life harder. i’m a waitress, i get a hard day. but being rude from the get ??? thanks for nothing :D
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December 2023 by BASEM Ahmed
Amazing customer service. They welcomedme with a smiley face. Nice people.
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October 2023 by Rock Creek Design Build Remodel
Great location, easy service, good quality prints. The only issue I had was the lady behind the counter, she had short hair, was not too customer service friendly. As a tourist area/town, and a location that does lots of business and tourists transactions, I was taken aback by her appearance of being annoyed that I asked for help as to how and where to print out a parking pass for Move Kn day at Northeastern. I went here as it was very close to my hotel, Marriott Copley. I will probably look elsewhere should I need any similar service in the future. I do all of my two businesses (blueprints and presentations) printing with FedEx. Not a good reflection of what I’m used to.
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October 2023 by Greg Kushmerek
Hours posted online and on door says they open at 9 AM on Saturday. However, at 9:35AM the doors were locked with other frustrated former customers plotting next steps.
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October 2023 by Eugene D.
Understaffed. 30-page print order with 24-hour lead time was not finished on time. I recommend the fedex at the park plaza 4 blocks away instead.
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October 2023 by Chris Dietz
Great location, easy service, good quality prints. The only issue I had was the lady behind the counter, she had short hair, was not too customer service friendly. As a tourist area/town, and a location that does lots of business and tourists transactions, I was taken aback by her appearance of being annoyed that I asked for help as to how and where to print out a parking pass for Move Kn day at Northeastern. I went here as it was very close to my hotel, Marriott Copley. I will probably look elsewhere should I need any similar service in the future. I do all of my two businesses (blueprints and presentations) printing with FedEx. Not a good reflection of what I’m used to.
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May 2023 by Georgia Syrnioti
Very rude personnel! Honestly I don’t know how they keep up with it…
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April 2023 by Empress Rennie
Omg Friday was my first time there. Evelyn made my trip there so much better, she was fun n hilarious. She walked me through everything. I would definitely come back there great service 5 stars all the way
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April 2023 by Clayton Reed
The new employee John is great. Quick service and couldn’t have been more friendly
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April 2023 by Empress Colleen
Omg Friday was my first time there. Evelyn made my trip there so much better, she was fun n hilarious. She walked me through everything. I would definitely come back there great service 5 stars all the way
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March 2023 by Greg Blackburn
Tried to cancel shipment one hour after drop-off. Was told it was still at the location to pick it up. Could not be intercepted and went out for delivery internationally even though it was cancelled in due time. Was misled over the phone several times and did not receive a refund.
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March 2023 by Charlie Redden
These guys are friendly, understood my issues with USPS, and helped me print out my label and send me on my way. Great spot to mail stuff out and print a page or two
