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January 2024 by patrick gioia
Life changing.
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January 2024 by Josephine Smith
If you are LATINO don't bother going to a job interview here. They are ONLY looking to hire white Americans! Sad but that’s the truth.
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November 2023 by Yi Sun
The spa front desk is super awful! I had membership package with remaining balance in facial, and I tried to use it up due to I moved to new place and now the spa is quite far away from my home; I no longer want to have further service there due to the traffic. But every time I checkout at the spa, the front desk withdrawals from my credit card not my remaining credit balance of the package even though I’ve told them the payment method in advance, I addressed the problem onsite and the front desk said they would refund me in 3 business days sry about their mistake, but it’s not happened as they promised, I followed up with calls multiple times however the spa barely picked up calls, someone finally answered and said they would refund me and change the payment method, but it ended with ignorance as is again. I believe there’s no way to use my package remaining balance but keep contributing payment from my card towards the service, it’s super awful experience and please be careful to signup any packages & depositing money to them!!!
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September 2023 by Rink
Avery Street location is the best in Boston. Weights, court, pool, classes, trainers, amenities. It's good to be an OG.
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July 2023 by Hannah Dawson
Unfortunately, I had the worst massage of my life here. She had poor technique, and communicated very poorly (especially listening). She also showed up late and was rude throughout.This is the first time I’ve ever left a massage feeling worse than when I arrived.Do not book a massage here unless you are sure the individual massage therapist is at least passable… otherwise you’re likely to get the woman who worked on me!(Worth noting: The spa desk staff were both awesome, extremely helpful, and on the ball. Thank you to them both!)
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June 2023 by Cheddar Cheese
One of the BEST facials ever! We booked 2 facials for a birthday wknd. Arrival was great and we had a day pass from just the spa booking. So we showed up an hour early to relax in the sauna. We did so solo, they are divided by gender. I had the Hydra Facial with a Brighten add-on and my esthetician was excellent. The texture of my skin today is butter soft and her extractions were thorough. My guy had a renew facial with an LED enhancement, he says he fell asleep lol...anyway. great facility, pretty large. Great experience. If we lived here it would be our place for facials. Worth a booking!!
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May 2023 by Kate Lieshok
Equinox in Ritz-Carlton Boston's outstanding quality and atmosphere not only make using the gym a pleasure but also motivate me to come for my daily workouts. In addition, the outside view is amazing. Had a boxing class with Jim. Great explanation of the moves. Really fun class. Felt so energetic after it. Recommend to attend.
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May 2023 by Janet Choi Couto
It's fine. Just fine. Standard equipment, great instructors but a terrible layout to the space. Why is there a little weight area under the stairs near the cardio equipment? You can't even stand up without hitting your head. The testosterone pit weight area is also not very well laid out. A place that big and they can't make decent use of space where people aren't constantly working out on top of each other as if we were crammed in. The upstairs is really hot. The place needs a fan everywhere. The showers are a hit or miss. It's like no one maintains any of the showerheads. I would say 70% of showers have poor water flow. Steam room has no steam. Lockers are really smushed together. And bringing a visitor is a non starter. It's way overpriced and for what? just so they can sell you more useless services. I still go sometimes but the weather has to be really bad for me to show up there.
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May 2023 by Gayle Piraino
BEST massage by Ali! I travel everywhere and get a massage wherever I travel and also when I am at home (every 2-3 weeks).Ali gave me an amazing massage yesterday, she had the right touch and pressure plus a great personality. I left there feeling refreshed and can't wait to book my next massage with her and will make the hour drive to do so!
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March 2023 by Guinea P.
Update: I really enjoy the fitness classes here! The trainers always make me feel tired but accomplished.Original: I do not like the app.
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March 2023 by Steven Schepanski
I was invited to the gym for the first visit. When I arrived the person who was supposed to do the tour was not there, he did not pick up the phone. The person who did it instead was nice but just did not have the time. I was left alone without any kind of intro to the gym, body analysis, discussions about goals etc. If something like this is advertised and co workers call me for making such explicit arrangements/appointment, I would expect it to happen for the amount of money this gym costs. In total, a lot of empty promises for a lot of money.
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March 2023 by Daniel Bergen
Went for a one day trial. Found the place very pretentious, everyone working out seemed very self involved, the front desk staff was unhelpful, didn't even point out where the locker room was, no tour or information whatsoever, classes were absolutely huge with people, steam room was packed to the gills with men in towels, very uncomfortable to sit in, place overall didn't really seem that clean, I think you would find most of the same equipment at a planet fitness for 50 cents a day, there were good looking people so there's that, currently quoting $257 a month and $150 enrollment fee if you don't have a corporate or school affiliation.
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January 2023 by S Martin
Buyer beware. It took me weeks to cancel my membership. They made it absolutely impossible. The 'person that cancels memberships' was never in and that was the best they could tell me day after day. I will never trust equinox with my business every again.
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November 2022 by Emmanuelle Zeesman
The yoga classes are particularly wonderful. Very clean, great sauna/steam room area, and good shower products.
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October 2022 by Johanna Salamone - Love
I wish would have read the reviews before booking a service at what I believed was the Ritz Carlton's Spa. I have always had world class treatment from any Ritz Carlton that we've stayed at. What mistake they made by endorsing the Equinox Sport Club as the spa to represent the Ritz. Terrible, terrible experience at this spa. I called and asked about services that they offered online and they were unaware of all that was online. Poor service from the first phone call to the actual massage. We had to find our own way to the locker room and "waiting area". This was the first time we had ever been there. Again we are used to world class Ritz Carlton service, this was the opposite. When it came time for our couples massage two people came out and took us into different rooms. When I told them I booked a couples massage the response was we can't accommodate a couples massage....just matter of fact, no apology. WHY DIDN'T THEY TELL ME THAT ON THE PHONE! If I wanted a massage I can get that at home. We have busy lives and don't always find the time to relax together, this was time we set aside for each other. When I asked to talk to the club manager they said they would call me. I am still waiting for the call.
