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March 2024 by Patrick Voltaire
By far the worst location. Poor customer service and refuses to give full refund for inconvenience of missing items that weren't delivered for Valentine's Day. Avoid this location!
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December 2023 by karena murphy
My arrangement was not delivered to the correct floor at a hospital. I had ordered it to thank nurses who have been taking care of me. I politely asked if another arrangement could be delivered to the correct location. I received an extremely rude call back from this store, with the manager yelling at my daughter who answered the phone. I do not appreciate how rude they were, especially considering I am in the hospital and going through a tough time.
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May 2023 by Jennifer Espinoza Víctor
Awful serviceOrdered an edible on 5/12 of $80 total to be delivered to my mother on Mother’s Day, never got an estimate time or contact number to call delivery driver. 5/14 at 10pm driver contacted me saying he was outside the door delivering the arrangement. I said it was way too late and I was gonna cancel. I requested a refund through the website and nobody contacted me. Today 5/16 I called the store to ask fir a refund and they said there was two attempts to deliver it but I only got contact once at 10pm. Manager offered me a credit to use whenever BUT I have to call or go to the store to get it. They tried. Absolutely unsatisfied.
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March 2023 by Matthew J
If you want to waste your time, money and not receive what you paid for this place is for you.Note: their apology and concern is fake. I've been on their customer service line for months and still not receive my refund. Scammers. ?
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March 2023 by K
Please read because the rating should have been a negative star!!! I couldn't get besides myself and give five whole stars, still had to remove one for the experience. The four are specially for Eddie, one of the managers during the week!! I'm late with this review, I hope it catches you before you place your Valentine's day order. Beware!!!!! I'd go to a different location unless I can confirm that Eddie will be overlooking your order. I had a horrible experience here. Ordered for my friends bday, while I knew she would be home to receive it ON her actual birthday. I paid for add-ons and a custom card with a heartfelt message and beautiful picture of her. They decided to set my delivery for the NEXT day without consulting me. When I called they told me that someone called and asked them to deliver on Sunday instead of Saturday. Complete LIE! If I called and said that, I wouldn't be calling to inquire about why it wasn't delivered yet and why the tracking now said Sunday delivery when my order AND email confirmation are for Saturday delivery. Now of course they go deliver on Sunday and no one is home! I call corporate, because at this point, her birthday was yesterday, so my gift is already ruined. My very expensive gift, because imagine paying almost $100 on fruit (a small twix arrangement) only for them to ruin the entire experience. I'm so upset even thinking about it and this was a month ago.Now, it's Monday, and it gets delivered, NO card (remember I paid extra for a custom card), and my friend calls asking if I sent her something. She sent me pics and the fruit were falling OFF the skewers, they were wet and soggy and had clearly been FROZEN, you could see all the condensation. The strawberries were watery, I mean completely unacceptable. I had already told corporate I didn't want it replaced, and that I'd wait til delivery to decide. I sent them pics via email as proof. The store manager Eddie calls me to apologize on behalf of the weekend staff, as he wasn't there but he did hear about it and he assured me that he had staff with him that had over 10 years experience and would do a great job. He also let me know the printer had been down (why didn't the weekend staff SAY that when I inquired the first time and refund me for the custom card instead of sending a BLANK card that caused the recipient to play guessing games?). Anyway, Eddie had a beautiful and delicious arrangement delivered, with the custom add-ons and custom card. She was so happy (I'm sure she would've been happier if she received it on her birthday and not 3 days later). The original mug it was delivered in was also CRACKED and glued back together. Just complete nonsense. Thank you again Eddie!!!!
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March 2023 by T R
I ordered for my partner the sweetest valentine day ever platter yesterday and I didn’t want to open it because it was a gift but when she opened it there was just 12 plain chocolate covered strawberries. None with sprinkles, no cookies or even the cheesecake. I called no answer I sent a message no response. It’s very disappointing to spend money and not get what you pay for. It’s false advertisement. I got 12 plain chocolate covered strawberries and that’s it. Horrible when you’re trying to make this a special gift and don’t get what you think you purchased.
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March 2023 by Karinelle Santiago
My boyfriend ordered from the south boston store (this one) and they delivered it at 11pm! Rang door bell, ran and when i opened door the flowers are broken and MOLDY!!!! Calling them now as im typing this! Its crazy!
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December 2022 by brooke
Based off my experience with them I highly recommend spending your money in any other way imaginable thank you
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July 2022 by dane charles
Love this location. Customer service is great!!! If you need to pick up a quick gift. There’s always something there!!! There smoothies and cupcake are great!!!!!
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June 2022 by Lena L.
If you care for your order to be delivered at promised date and with expected quality stay away from that place: 327 West Broadway, Boston. Terrible customer service. Complete lack of common sense and decency. They will blame their blunders on you and make zero effort to mitigate the situation.
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May 2022 by Nicole Marten
If I could give these people half a star I would.. "Same day delivery" is a total lie I placed an order at 9 a.m. Valentines Day and it was not delivered till 4 p.m. the next day.Additionally, they are unreachable by phone. You will have to go in-person to make any changes Lol. If you actually want a timely delivery or any modicum of costumer service use any other establishment.
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May 2022 by Ruth Orazi
I received a delivered confirmation with a picture of a building that I do not recognize, trying to speak with someone with absolutely not result.After given specific delivery instructions (which were not followed), it is totally inexplicable and inexcusable such totally avoidable mistake. It looks like they just gave it to someone who was walking near by. Why Paul asked for a contact number if it was not going to be used? How could they just gave over hundred dollar to a total estranger just to say that it was delivered? Why not even bother going to the right address? If they knew they couldn't fulfilled the order. why take it?This was supposed to be a Mother's day present, you people do not care about our community at all. Disappointment is an understatement!The sad part is that you guys have not way to make it up since today is Friday and Mother's day is Sunday.
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March 2022 by Jake Dennehy
Ordered on valentine's day. They never delivered my order, and we're unreachable by phone and the corporate number is useless. Save yourself the stress and order from somewhere else. They said delivered today (a day later), and no one got them. The worst service.
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March 2022 by Mike McGuiggan
Horrible experience. Placed an order for the next day asked them to place order inside door and to call me to make sure delivery was made. No phone call, was sent a photo of the supposed “delivery” in which there is no package even in the photo. Tried calling the shop it was ordered from and the corporate office with zero response. I will never give them my business again as they have completely wasted my time with no regard for their customers. I understand the holiday is busy but to just leave packages that get stolen and to not even try to help your customers is a joke.
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March 2022 by Armin Safai
Paid $120 for a Valentine’s Day order, didn’t arrive zero customer service from this location or from corporate office
