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November 2023 by Tary Diaz
This is the best most friendly BANK I've ever been, all the ladies that works there they are so friendly knows their customers by their names and they always lol, they have that laugh that is contagious, you don't know what you laughing about, but you are having a good laugh, I love all the ladies at the counter and the manager at the office omg, never seen so many HAPPY-GO-LUCKY PEOPLE'S IN MY LIFE. THEY ARE THE BEST IN THE ENTIRE BOSTON, TRUST MEP/S, Update, yes I know I updated the same day I wrote my review but I have noticed that the beautiful fun ladies are gone and now there is some young woman's at the counter, I was there the other day too, it was an issue with the ATM, I asked1 of the young ladie and she told me that it's weird that it's not working for me but it's working for other people's, they don't say hi, Good morning, afternoon, don't ask for your name to try to be friendly or anything like that, I just wants to know where my dun ladies went, I just look forward to go to the Bank just to have a little conversation and a little laugh, but now? It's like a boring, depressive place to go, MANAGER, WHERE ARE MY FUN, HAPPY-GO-LUCKY, FRIENDLY ? LADIES PLEASE, NOW ITS not the same without them
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March 2023 by Donic Reid
Easy and quick process to do business with them
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June 2022 by jen mcdonald
The customer service I received was appalling, I moved ALL of my business to rockland trust and they treated me like royalty, I highly recommend moving your business to a company that ACTUALLY values their customers like rockland trust. You won’t regret it.
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February 2022 by Bill King
The black teller or associate is not that friendly. No say hi or how are you when I come in. It is terribel one. She needs to train to be better a CS associate.
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October 2021 by Brandon Y.
Incredible customer service. All the great things about a local bank in one place. Highly recommend!
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September 2021 by Ben Fisher
Torrey was amazingly helpful in helping us promptly obtain a Mass Save Heat Loan. She was super responsive and helped us navigate an otherwise complicated process.
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June 2021 by Nicole Boucher
Tori was great help to myself and family however the branch manager is very unprofessional and picks and chooses when she wants to service people I recommend tori becoming the branch manager not a young lady who cannot speak to people appropriately
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June 2021 by Huy Le
I went to exchange for $100 bills. The manager and staffs there have great customer services.
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May 2021 by Pickle Rick
Very unprofessional branch manager
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May 2021 by Samir Z
Thank you Tori
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April 2021 by Johnivory Wheeler
The tellers are always helpful and Polite.
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March 2020 by Andre Chapman
I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates did not know what they were doing. One asked the other for advise, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her. I left because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch and they were able to help me with the statement I needed, they gave me the letter in my hand today, signed. The other branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.
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April 2019 by Stephanie Davis
The customer service at the Tremont Street branch is superb. Eastern Bank is a wonderful community presence and proves that a large financial institution can do good and do well!
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February 2019 by Diane Rosado
I been to 4 different branches around Boston and every teller that I’ve had has great customer service skills. That’s what’s up Eastern Bank!
