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August 2024 by Sophie Cashen
Staff are very nice and helpful but be warned, the Eastern ATM machines are not at all reliable. Twice now the ATMS have straight up stolen my money, taking in large cash deposits then issuing an error code and not depositing the money nor giving it back. Took 10 days (7 business days) after I issued a report to finally get my money back. Today I warily tried to deposit cash again and the machine counted my money wrong, undercounting it by $10, so I just canceled the transaction. It’s not worth it to lose your money, don’t repeat my mistakes and just wait until the banks open. Crazy that ATMs can’t be trusted to do ATM things
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June 2024 by Boston J
While the Staff at the Dartmouth St. Branch are excellent I have to give Eastern one Star due to their horrible new App that doesn't work most times.
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December 2023 by Matt Brothers
This is not a reputable bank. They nickel and dime you at every opportunity - including charging a $1.50 fee for EVERY loan payment made.They provide NO options to avoid this theft beyond going into a branch itself. I have a relationship with Bank of America, Amex banking, Chase, Citi, Citizens, Santander, and MIT Federal Credit Union and NONE of them charge a fee for making a payment.Even worse, they don't even own their own ACH platform. It's a 3rd party running that for them. So, no only are you giving your most sensitive information to a 3rd party vendor you have no contact with, you're actually paying Eastern Bank to send it to them.The early 1900's called, and they want their bank back. In this day and age charging fees to BE PAID is absolutely and all the way absurd.My recommendation is to do business with any bank over Eastern. A quick look at their rube executive team online with their cheap suits and poor hair will tell you all you need to know.Avoid at all cost.
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October 2022 by Tammi Granese
Go where everyone knows your name! Great staff. always helpful. They greet every customer by name when they come in.
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February 2021 by AshleyK
This review is long overdue so I’m sorry it’s taken me this long to write it. I always have a pleasant experience at this branch of Eastern Bank. On one particular occasion, my (new) husband and I came in to change my name on all of our accounts to my married name, add my name to an account which was previously just my husband’s, along with depositing money and getting new bank cards printed for our multiple accounts with my new name. It was a long tedious to do list! The Operations Associate, Christopher, took all of these tasks on with a smile! He was so kind and friendly (even recommended a good place to grab breakfast sandwiches). He had to have spent at least 30 minutes to an hour helping us and was patient and helpful the entire time! I’m sorry this review took so long to get written, but I wanted to make sure he gets the recognition he deserves because he’s an all star employee! I wish all bank associates could be as friendly, helpful, and outgoing as he was! Thanks Christopher!!
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March 2020 by Andre Chapman
I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates (at the Tremont St Branch) did not know what they were doing. One asked the other for advice, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her (I did not feel like a customer I felt like an outsider). I left the Tremont St Branch because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch (155 Dartmouth St., Boston, MA 02116 (Back Bay)) and they were able to help me right away with the statement I needed, they gave me the letter in my hand today, signed. The Back Bay branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.
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August 2018 by Daniel Junkins
Love love love this bank! And extremely happy they opened a branch in Roxbury crossing!
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October 2017 by Ira Bourne
The best band ever!!!!
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March 2017 by Jana Scholten
Great local bank! I love banking with them.
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November 2016 by Ke'brant ALMOND
Bank is really good and all tellers are polite and know how to handle situations and make sure your taken care of
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October 2016 by C D
I love this specific bank, really proffesional bankers and know what they doing. The are intrested in helping you.
I used to bank the one in Chelsea and it was not good, they open your account and then nothing.
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October 2016 by Yolanda D.
in this particular location the teller is very nice while the manage is rude, the black young gentlemen that is a teller should train his manager in customer services
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September 2016 by Cherlin Dubon
I love this specific bank, really proffesional bankers and know what they doing. The are intrested in helping you. I used to bank the one in Chelsea and it was not good, they open your account and then nothing.
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May 2016 by Joanna D.
in this particular location the teller is very nice while the manage is rude, the black young gentlemen that is a teller should train his manager in customer services
