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August 2023 by X1B Xtenxion
Closing my account with this bank and I will ask my company to stop banking with them. It is outrageous when you are treated badly because of the color of your skin. Never again.
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April 2022 by Alex V.
This bank is hot dog s**** I would not support a bank with such a toxic track record. Predatory policies, and awful to its employees. They acquired my through acquisition of Century bank. Proceeded to not inform me and wrongfully destroy my credit. Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern. These predatory rules were designed and put in place by the executives. If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit. A few months of having Eastern bank in my life turned my credit score upside down.
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September 2021 by Bradley B
People are great. Saw sign last week appointment only call ahead yet today there were people inside..just call to be sure...
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September 2021 by Jay
REVIEW IN ERROR. WILL NOT ALLOW ME TO ERASE.
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February 2021 by Bradley Boynton
People are great. Saw sign last week appointment only call ahead yet today there were people inside..just call to be sure...
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October 2020 by Katy Shields
Bad customer services. Never come back. They need to replace new customer services oriented people.
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October 2020 by John
REVIEW IN ERROR. WILL NOT ALLOW ME TO ERASE.
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September 2020 by Chris Leblanc
The tellers are unpro. Never come back.
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August 2020 by Yanting Mei
The tellers are terrible. They need to train to be better CS agents.
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August 2020 by Amanda Erhard
These two tellers there are terrible. They have horrible customer services. Never come back
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August 2020 by Huy Le
Bad customer services
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July 2020 by JC
The incompetency is astounding!
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April 2020 by Theodore T.
Customer from when they acquired Wainwright; had 7 figures with them, now 6 as I've started to move funds to other banks. The staff are friendly but frustrating; for instance, sending wires is a different process each time, and sometimes they ask you what the process should be (what?!). The two branch managers here literally never email; not sure if they're the mob or what, but you email and they either don't reply or force you to call/ go in person. Safe deposit access is dependent on your signature matching exactly and not on ID. You'd think having multiple accounts would come with benefits, but no interest and $12/$20/$30 fees for every little thing, including sending/receiving wires.
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September 2019 by Stanley Devou
I have used this Branch many times. I love the fact that they have a coin machine. Additionally Dallas one of the bank employees whom I have dealt with many times has always been extremely Pleasant. All of the staff have along with Dallas however he is the one that I have dealt with the most. I have always had a pleasant banking experience at this branch.
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May 2019 by Brendan F.
Eastern Bank is the best financial institution I have held money with, bar none. Employees are polite, smart and knowledgeable.
