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February 2024 by apple 09
The attitude is so bad, especially that girl's name is "嬲嬲", they are the same.
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May 2023 by Huy Le
The Chinese tellers at this Chinese bank are not friendly and unpro. They need to train to be better customer services agents.They never say hi, thank you or how are you doing whenever I come in and out. They are very bad.
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March 2022 by Nat P.
My brother and I recently had a good experience with this bank handling a wire transfer from our European bank account. I found out about East West bank through a Business Insider article on foreign currency accounts. We ended up just opening a regular savings account instead of the foreign currency account, but the East West team, particularly May Cai, was very helpful and kind, really understanding our goals and doing everything they could to optimize the outcome for us. Several times over the years I have been shocked by bank employees (at other banks) in the US getting flustered and confused when I've made inquiries about very basic foreign exchange processes. It was so nice how they actually knew what they were doing at East West! They had the best foreign exchange rate of all the banks we considered. They were really great with regularly checking in with us about the foreign exchange market and making sure our transfer was going through properly.
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January 2022 by Paul Jason
The bank staff are highly qualified, warm and polite, and meticulous, patient and thoughtful. I am very satisfied.
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December 2019 by D Sun
Banker Manli Zhu is RUDE and ignorant, don’t ever try to talk to her or you will receive the worst bank service. I was trying to open an bank account for my parents today, Banker Zhu served us but picked up a customer phone call in the middle of our conversation. Then she kept talking on the phone and ignoring us for like 30 mins. I haven’t never received such a bad service in any other banks, I believe what Mrs Manli Zhu did was extremely rude and ignorant. Don’t come to this bank or at least avoid this banker for any service.
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November 2018 by David R.
East west bank is located in the heart of Boston's Chinatown. It's an absolutely gorgeous bank with a sitting area lots of gold chrome rug glass absolutely beautiful inside. They also have ATMs in the hallway which is locked and cannot be reached after hours. The employees are very courteous and willing to help. Parking is a problem but yes it is Chinatown. The bank is spotless and office mortgages checking accounts savings accounts etc.
