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September 2023 by big man
Rockland Trust is a fantastic place to do your banking with.. this lady Janaris Concepcion went beyond the call of duty to make a copy of the CD report, and explain to me how the six-month CD works. She was a very polite lady very service friendly I recommend you do more banking in Rockland trust
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August 2023 by Ethel Lucas
Well for me I was kind of upset because I was so in love with East Boston Savings on Talbot Avenue in Dorchester they were so very kind to me during Covid but I’ve come to really like RockLand Trust especially the one on Gallivan Boulevard and Talbot Avenue the customer service is always so pleasant and respectful and so willing to help you and walk you through any problems
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June 2023 by Aishaa Barros
Heather needs to pay attention to what she’s doing , I opened an account and she told me I must’ve lost my account and routing information after I left when really she never gave it to me , then messed up my husbands new checking account number and just didn’t say anything
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February 2023 by Jeffrey Cruse
A few times I've wanted to make a deposit in the ATM but it couldn't provide a receipt so I went inside and reported it to one of the tellers, instead of saying thank you she replied this is the first time it's a new machine, new machine or not it's not my first time experience this and she replied I disagree. WOW very unprofessional. Of course it's the Talbot Ave Branch this is why we can't improve things in our neighborhood we can't report things to improve
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September 2022 by Sara M
My non-English speaking mother is a regular client of this bank. They are super patient with her, explain everything she needs to know in her own language (Spanish).They have a wide range of retail banking products which is also convenient. They have online banking and ATM channels.There is a small parking lot of around six spots where fortunately I have always found one spot available. But you can also easily arrive by public transportation.Always clean office.The only area of improvement is that they should have more customer service / management employees or allow to do appointments to minimize the wait. Other than this, great service!
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April 2022 by Sara Mencia
My non-English speaking mother is a regular client of this bank. They are super patient with her, explain everything she needs to know in her own language (Spanish).They have a wide range of retail banking products which is also convenient. They have online banking and ATM channels.There is a small parking lot of around six spots where fortunately I have always found one spot available. But you can also easily arrive by public transportation.Always clean office.The only area of improvement is that they should have more customer service / management employees or allow to do appointments to minimize the wait. Other than this, great service!
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December 2021 by Milly Nieves
Super disappointing. How does this bank changed its name and didn’t bother to ask me if I wanted to be part of it. I didn’t find out until I received a card from Rockland trust with card a new pin number. I still haven’t been able to login.
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November 2021 by Medley keisha
This bank has changed hands 3 different times. What's up with that ☹?
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November 2020 by Ryan Amin
Poor service
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July 2020 by Kiana Edwards
Horrible customer service at this branch each time that I come in. Eivi the branch assistant manager showed no concern for wanting to help with the issues I was having with my account nor did she have a friendly attitude. I was told if I was unhappy I could close my account. Will be closing my account and sticking with my main bank TD.
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June 2019 by Mary Davis
Very nice, patient to help me with electronic banking.
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February 2018 by Fenway Frank
I love this bank and all of the free products it offers when you open an account. The interest rates for checking and saving accounts are also a bonus
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February 2017 by Elvis Beltre
This Branch has the best customer service of all , Tellers look happy to be at work and The Branch Manager Silvia has alway a pleasant smile . Love to do my Banking at this Branch .. Keep up the Good work !!!
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April 2016 by Quinthella Green
The tellers are extra nice. You never catch them having a bad day.The lines are never long youre in the door and out. I love going to this bank on gallavan bollvard.
