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April 2024 by Sam Keske
Overall, convenient and quick for locals, with a back/through exit and parking /shopping center anchored by a Whole Foods. Little bit beat-up, and inconvenient to have to get buzzed into the bathrooms, but serves its purpose.
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April 2024 by Al Letizio, Jr.
I am a foodservice professional, and as a customer, this Dunkin once again delivered one of the worst customer service experiences I have ever had. The staff does not talk to you. They ignore you, make you wait while they do their work with no sense of time or urgency. Then they get to our order wrong and are unapologetic about it. It’s as though they look down on their customers. This place survives only because of its great location and brand recognition. The staff could not to more to destroy the franchisee’s business through their poor attitude. Check out ANY other Dunkin and you’ll see a stark difference. Dunkin runs great businesses, but this franchisee is either completely oblivious, or totally incompetent. If someone else took this place over and cleaned out every employee, they could triple their sales with very little effort. Just treat customers like you appreciate their business. I couldn’t believe all of the other similar reviews I found like mine. It’s a very convenient location for me, but today’s experience was the last one for me and I won’t be back. There are lots of great Dunkin locations that I’ll travel to instead.
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April 2024 by Dan Munoz
I recently had a deeply upsetting experience at Dunkin Donuts in Austin St. During my visit, a staff member - Young Lady with the hijab working in the afternoon shift used racially derogatory language towards my father and I was there to experience the insults from her including the N-word and insulting my father intelligence. This behavior was not only unprofessional but also deeply hurtful, unacceptable and discriminatory - this is my father and he’s old enough to be anyone father and the employee would feel the same way, if someone disrespected a family member of theirs. I will be calling Dunkin’s cooperate Office and I would also like to share if possible get your Dunkin’s elsewhere, they are clearly unhappy to serve the general public and they like to discriminate too. I will not be coming back and that employee should resign and let other person who has a better personality take over. I also purchased coffee from them! Super upset and disappointed by the behavior.**Update**Upper management were apologetic and took the appropriate actions to rectify the situation. So, I’ll be increasing the rating a little higher for their efforts and concerns since I came here many times, it was an okay spot to be in & out. From my experience, It seems the morning shift employees are more friendlier than the afternoon ones. I would recommend mornings to come if you are trying to experience a better experience and at least higher ups listen and fix the problem and agreed with me. Please a reminder be nice to customers coming in, they spend their hard-earning money here and nobody should be subjected to rude behavior at all. It also seems like previous patrons had a similar experience as I did with this young employee. Respectfully, if the young woman simply doesn’t like her position, please tell her to reconsider her position and explore other opportunities - please give a chance for friendlier staff willing to provide friendlier service.
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March 2024 by Derek Lemar TJunior
a little ghetto
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February 2024 by Un Mu
Sometimes you will encounter various similar requests from other customers, such as adding 8 and a half ice cubes to the coffee, asking for two cups to be filled with milk or caramel separately, or you may see that after paying for half a cup, you go back and ask for more. Full of heat, if you can accept it all and take the time to watch the drama. If you are an employee, learn to protect yourself with your legal rights, because if you are injured at work and do not receive work compensation in time, they will erase all responsibilities and make you bear the responsibility for things like excessive handling of overweight goods and falling in the store because a people spilled a drink on the floor. sequelae of collapse
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September 2023 by Michele F. Gaudette
The man serving me did NOT speak English. He had to go get someone else to answer my question....
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August 2023 by Lury Baltodano
Very rude employee, she was disrespectful with customers and my drink didn’t taste good.She doesn’t like her job, she looks miserable.
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August 2023 by sra fel
Always something wrong with order, when ordered from DoorDash items are missing. The lady that works there is unprofessional. Waste of time to go there before
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August 2023 by Jason Britton
Although the coffee and food is good the service could be a little faster.
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July 2023 by Tyler Maher
This place is truly the worst. every time I go they get my order wrong / forget things. definitely avoid this location if
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July 2023 by Gary Adams
Nice coffee shop fresh
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July 2023 by Sheila O'Malley
Coffee's were made perfectly! Only issue was the dirtball outside panhandling, with her fake " Hungry, anything Helps" sign I know who this person is, and unless they started serving Crack sandwiches somewhere, she NOT using it for food. I had to contain myself from making a scene, as she was running her con on a nice elderly gentleman, who handed her cash. I don't understand WHY they even allow that, but specifically this person, a girl, who is a No-good, lying piece of work. So please Don't be fooled by her "Poor-Me " act. She's as nasty as they come.
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June 2023 by Melanie Mandonas
This is a wonderful Dunkin!! I was just here at 8:30am in the height of the morning rush and the employees here could not have been more accommodating. Two different people asked what I was waiting on and shuffled my cup ahead of other mobile orderers that hadn’t arrived yet. The second person made sure he got my son’s desired munchkin flavors correct. Super impressed by how they stay calm and accommodating amidst the chaos. 10/10, thank you Charlestown Dunkin!!Kid-friendliness: Very accommodating to kids!
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June 2023 by Julia S.
I walked inside to get a coffee, and one of the employees immediately starting berating and yelling at me as if I was inconveniencing her...for coming to give the store business during their working hours? Will never return, will gladly pay a few extra dollars for the Starbucks down the road. Do yourself a favor and avoid.
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May 2023 by Kellie Ward
Friendly staff who work hard to deliver best quality coffee and food while keeping the place neat and clean to the best of their ability while busy!
