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November 2024 by Maria R
Love a good deal and Dollar Tree has a lot of good stuff
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October 2024 by Quentin Gilanian
Unique architecture (built into a beautiful former church in a beautiful neighborhood), much wider selection than the Babcock Street Dollar Tree.
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September 2024 by Alexandra Honor Decastro -Arrivillaga
Parking is difficult. They don’t have their own parking lot . The store is big and fully stocked and clean . They had enough shopping carts . They have Public Bathrooms but they were out of service, both of them . They only had one Cashier on duty and the line kept building up . She said she was only cashier on today. She was super friendly and kept apologizing to everyone about the line build up.
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August 2024 by Jane Murphy
Dear Dollar Tree Customer Service,
I am writing to formally express my concerns about the unacceptable conditions and experiences at the Dollar Tree store located at 45 Vine Street in Charlestown, MA.
As a regular customer, I find the persistent issues at this location deeply troubling and feel compelled to bring them to your attention in the hope of seeing significant improvements.
Firstly, the store is consistently unclean. The floors are often dirty and sticky, creating an unsanitary and unpleasant shopping environment. This lack of cleanliness is both off-putting and unhygienic. Moreover, the shelves are rarely stocked, leaving customers frustrated and unable to find essential items. This issue is compounded by the lack of proactive restocking by the store staff, which I have observed over several visits.
When inquiring about the empty shelves, I was repeatedly met with excuses from the manager and assistant managers, who seem to blame the district manager rather than taking responsibility for the store's condition. This lack of accountability creates a negative shopping experience and a continuous cycle of blame without resolution.
A particularly concerning incident involved purchasing a moldy breakfast sandwich. When I brought this to the attention of the staff, I was merely advised to check the expiration date on future purchases, without any offer of a replacement or refund. This response is not only inadequate but also raises serious concerns about product safety and customer service standards at this location.
The behavior of certain employees further detracts from the store’s atmosphere. One staff member consistently has a noticeable white residue on his mustache, which is both unprofessional and concerning. Additionally, another employee frequently makes inappropriate remarks, making the shopping experience uncomfortable for customers.
Incident of Harassment:
The most distressing incident occurred when my young daughter witnessed a male from the community inappropriately touch a female manager in one of the aisles. This behavior is appalling and should never occur in a family-friendly environment. It was deeply uncomfortable for my daughter to witness such behavior, and it raises serious concerns about the safety and professionalism of the store environment.
Despite these negative experiences, I would like to acknowledge the exceptional service provided by two specific employees: a young curly-haired female and a young Spanish male. They are consistently welcoming, friendly, and diligent in maintaining a clean store environment. Their positive attitudes and work ethic are a breath of fresh air in contrast to the issues mentioned above, and they deserve recognition for their efforts.
I urge you to investigate these matters thoroughly and take the necessary actions to address these issues. Customers should not have to endure such a negative shopping experience, and I sincerely hope that your intervention will lead to the improvements needed at this location.
Thank you for your attention to this matter. I look forward to your prompt response and the implementation of necessary changes.
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July 2024 by Kathy Morgan
Store was a mess cashier was great
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May 2024 by Cawley Agnew
They don't seem to care at all about profits, employees stand around while shelf's are scarce & if they do have a run on a item they never restock & blame corporate Everytime saying they have no control of shipments when I know that's a blatant lie because previous managers have ordered things for me, just seems no one cares & to beat the band they started a $3.00 door a $4.00 door & a $5.00 door in frozen section! Idk not my favorite dollar store at all, someone has to get a CLUE & look at their MOVEMENT report & order not just willy nilly ordering.NOT the way to run successful business AT ALL.
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April 2024 by Josh Stasio
Students i work with say it's great, but they wish is was a shorter walk from the school.
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April 2024 by Jethro Ellison
Wonderful and good nice place
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November 2023 by TL C
I had time to do nothing in between, and I bought a Zuozhang card to ride on the bus, so it was a long way to go.
This DOLLAR TREE is rather dilapidated and the location is quite remote. It is not close to any of the attractions. I have never been there before and never walked there.
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November 2023 by Vanetta “Maxwell12” Simmons
Need more household things and more friendly cashier's more of a variety of things
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November 2023 by Vanetta “Sexyvan” Joyner
Need more household things and more friendly cashier's more of a variety of things
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November 2023 by Effex
Pretty good selection but for some reason they're always out of what we need
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August 2023 by Mr. Maurice Evans Jones
I really like this location, but they never have potatoes chips. I would give them 5 stars if they keep stock of potato chips and 2 liters Pepsi.
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June 2023 by Jonathan Botzer
Convenient location, decent prices, just wish it was a little bigger and had a larger selection.
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May 2023 by Rosa Sanchez
Shame on Management ABUSING WORKERS I come on a Saturday at 1pm and the poor cashier comes out and ASKS to use the bathroom bc they HAVENT HAD A BREAK ALL DAY . Its so disgusting and illegal to deny a HUMAN BEING access to lunch or to relieve themselves cuz theyre so overworked.Understaffed and underpaid is one thing, but they cant use the bathroom? Im not religious but I hope theres a special place in hell for whoever allowed this. Management deserves to be arrested.
