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February 2024 by Gail Barrett
I just moved back to Dot a little over a year Nov2022 . cvs Dorchester Ave lower mills is closest pharmacy. The female pharmacist is rude and lied about splitting a controlled prescription. Numerous times over years pharmacy would give me amount to cover me a few days , so I don’t get sick . Then give the rest in two days when delivery come . No matter how much I pleaded with her because I already went without it two days and it a holiday weekend. . She said not allowed. I begged and said please give me a supply until Tues and I get a new script for rest . She said no . I missed Christmas because I was miserable , had flu like symptoms and couldn’t keep my legs still . I stayed home alone cried . Today I called about two prescriptions that put in the 13 . Online says delayed . There is no way to communicate about delay , reason or when to expect it . Anyway both should have been ready yesterday. So called on hold 45 min and of course one was delivered yesterday . After I got off phone with lower mills cvs pharmacy today I received a text that it just been order now !!! No apology nothing she said call after 2 pm . I called at 2:10 and hung up on hold to terrible music at 3 . The number # 1 reason I want to give folks heads up is no one ever , ever , EVER answered phone . . Problems with stock , ordering , communication on text or app when it expected to be filled . Poor service all around. I am either going to try CVS Gallivan blvd or go back to Walgreens
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December 2023 by Kiye A
This has to be one of the worst pharmacies ever. They literally NEVER answer the phone. I waited on the phone for 45 mins two days in a row in the middle of the day.They also never have your prescriptions ready. It's a mess.
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October 2023 by Ross Kasakoff
I lived in several places over the world and I never saw too many rude and slow people like in this pharmacy... be prepared for frustration and bad services...The blue hair woman mentioned It's the worst in my opinion
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October 2023 by Rosetta Weekes
I went to CVS for my updated Covid vaccine for 2023-2024. The pharmacist was wonderful. She explained everything to me and was very gentle in giving the vaccine.
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September 2023 by Jamie Sullivan
i had a stand out experience at this cvs with the amazing customer service! gio specifically, went above and beyond to accommodate and help me!
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August 2023 by Lula Owens
The pharmacy has a rude cashier was their to pick up meds on august 21 in the afternoon she did not say hello slamsPrescription on counter and on her phone where is the professionalism.and why is this acceptable.
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July 2023 by Barb Shimechero
Alright customer service. Neat shelves most of the time, but theure dusty. Atmosphere was shallow music choice is basic. Couldn't find my MAC mascara
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June 2023 by Matthew Kashdan
This is the worst CVS. No no customer service, pharmacy phone never answered and never enough people working. There is ALWAYS a problem when I go here.
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April 2023 by Ray S
The woman with blue hair at the pharmacy was being so harshly rude to an elderly woman in front of me who simply did not understand she had to go to the drop off section of the pharmacy. The employee kept repeating “drop off” and the old woman simply didn’t understand what she meant, until she finally took the 5 seconds to point to the other end of the pharmacy. She then practically slammed the woman’s pills that she was picking up on the counter. People go to pharmacies because they are most likely suffering from something, and it’s just disgusting to treat people this way, especially a calm and quiet old woman. Get a different job if you can’t regulate your mood and treat people with respect.
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April 2023 by Ni Dad
I just gave birth & left the hospital. I called early in the morning to refill my prenatal. I was told by 2:00Pm they would be processed. Instead I arrived 3:30pm to be told they were never even processed. The back & forth after giving birth is ridiculous. I’ve been coming there since I was 10 years old before it was a cvs. For the new staff to do something like this is outrageous.
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March 2023 by C. L. K-W.
No one answers the pharmacy phone in under 15 minutes. Apparently, requesting a prescription to be filled without insurance, with a coupon will lead to your prescription not being filled the first time then being "ready" after the second time then magically needing to be filled when it's time to pick it up?Everything you actually need is out of stock or requires you to waste time waiting for an employee to unlock for you.And don't try to pay for what you *can* find after waiting for a prescription that was supposed to be ready at the pharmacy when it actually is ready because they don't let you buy more than 1.37 store items back there after you've been way too patient with their complete lack of competence.Never would be too soon to return.
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February 2023 by Matt Ducar
Same as others have reported - if you need to reach someone by phone be prepared to wait 30 minutes or more.Was never this bad at the Walgreens they closed nearby. Probably going to find a new pharmacy.
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February 2023 by Brendan P
Only CVS that no matter when your meds are ment to be on time aren't ever on time and they never answer the phone even though they have up to 3 to 4 people working in the pharmacy! I wish I could give them a half star as an option for only having txted bout the one meds I never need refilled ready . but the one you need...
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February 2023 by Tiana DeRosa
No matter when I call them they never answer the phone. I’ve also noticed when I go into the store to pick up my prescription, they’re ignoring phone calls. It’s very frustrating.
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December 2022 by Thai
This CVS located on 2235 Dorchester Ave, Boston, MA 02124 is the WORST CVS Pharmacy I've ever been to. Try giving them a call if you have questions on refills or would like to speak to someone. You will need to wait at minimum 30mins - 1 hour and if you're lucky they will decide to pick up. If they do pick up, and they're not in a good mood, they will outright hang up on you if you do not respond within half a second. The workers in the pharmacy appears to sit around all day - literally. If you stand in line and there are 3 customers ahead, prepare to wait atleast half an hour before making it to the register. The workers are all high or something. This pharmacy has zero customer service, rude employees and is the absolute lowest of the low you can get.