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September 2023 by Allison Sinder
This store is so clean, well organized and well staffed!! It’s a pleasure to shop where staff is friendly and knowledgeable.
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July 2023 by somchai6813
The staff here are very helpful and kind especially “Marcia”.
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June 2023 by Edie Tepper
I was confused about two coupons I had: did they apply only to full price items? Karan greeted me in his friendly way and answered by question. Karan's friendly manner makes shopping at this CVS a pleasure.
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May 2023 by Julie G.
This CVS is inside the mall right off of the Huntington Street side not the Boylston side. You can take the bridge from 2nd floor of Mariott Copley to get there. Very close. Don't follow the Google maps directions which takes you the long and convoluted way.It's a smaller cvs. Has all the essentials you might need while traveling.
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November 2022 by Jackie Times
Prejudiced customer service! I just bought a hair mask, one of those that u have to call the attendant to unlock the shelf for you, and she didn’t let me touch the mask saying she would take it to the register straightly. All of the stuffs l purchase at CVS I request electronic receipt. This is prejudice! I have money! I can buy whatever I want to inside this store! Just because I am not well dressed you are trying to discriminate me!
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October 2022 by cat prigov
The pharmacist was completely unprofessional. I came in 12 days before my prescription ran out, asking to transfer my prescription from another pharmacy. It took them a week and a half to even bother checking if they had this type of medication! I came in four times in person, and called once (being left on hold for 40 minutes). Finally they told me they ordered my medication and told me it would come in two days. At this point I was already off my medication for two days. When I came in to pick it up, they said it had not been delivered and it won’t be available. If they told me this a week and a half prior, I would’ve been able to find another pharmacy that’d be able to get me my necessary medication. But no, they didn’t want to do their job and take 2 minutes to check availability. Literally the worst customer service I’ve ever seen, they absolutely don’t care about the customer at all, highly doubt they do anything there at all. I’ve now been off my medication for five days, something you’d think a pharmacist would care about.
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August 2022 by Rain
Worst pharmacy ever. The pharmacist is extremely rude. I waited for my prescription for a month and still did not receive anything. After calling the pharmacy, the only answer I got is a rude reply that they will text me when my prescription is available. I asked how much longer shall I expect since it has been almost a month, again, just a rude "you will get a text".
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July 2022 by Megan Hahn
Farrah the pharmacist was 100 unprofessional she refused to call the insurance to get a vacation over ride stating it wasn’t her job I should just pay cash price when I stated I wouldn’t and I would call the insurance stepped off to the side to do so took well over an hour with 4 kids I got the over ride for her went up to get the medicine when she told me I would have to wait another 20 mins she put the medication back ???? apparently there is no one there above her so I got the store manager who must be her husband because he would not do anything including talk she refused to fill the medication after all the time this took we ended up missing our plans for the day and still do not have the medication I need for my daughter people like farah are what is wrong with this world do have a job if you don’t want to do it
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June 2022 by Joseph D.
Great pharmacists here. They always remember my name. I had an issue with the store manager for a while who was not wearing a mask during the worst of the pandemic. But she eventually shaped up. The pharmacy is great though.
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June 2022 by Mike M.
I asked the pharmacist if they had "proctored covid tests for international travel." These are tests that are taken while on a video call so that the test can be monitored. If you test negative, you get a certificate that is accepted by the TSA so you can get back into the US. The pharmacist said yes, and sold me test kits that were behind the pharmacy counter. When I got home and took a closer look at the kits I realized they were just the standard at-home test kits. Insurance paid for the kits but I'm very disappointed that the pharmacist apparently didn't even listen to my request for "proctored covid test kits for international travel." I think it shows a lower level of professionalism than you would expect from pharmacist.
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May 2022 by Karen H.
The pharmacy there is so poorly run, they repeatedly lied about my prescription being ready and had the audacity to sigh when I showed up 30 mins after they told me "working on it now, will be ready in 15 mins". This after being told 2 hours prior it would be ready within the hour and 9 hours after the cvs app said it was "in process". This is not the first incident with this location but it will be my last.
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February 2022 by Talia Tahatdil
Lee, the pharmacist at this CVS Pharmacy location is completely rude and unprofessional. I Just don't understand, some people have serious anger management issues. NOT OKAY!!!... I Shall never use this Pharmacy again.
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February 2022 by Caturika James
The pharmacist was completely unprofessional. I came in 12 days before my prescription ran out, asking to transfer my prescription from another pharmacy. It took them a week and a half to even bother checking if they had this type of medication! I came in four times in person, and called once (being left on hold for 40 minutes). Finally they told me they ordered my medication and told me it would come in two days. At this point I was already off my medication for two days. When I came in to pick it up, they said it had not been delivered and it won’t be available. If they told me this a week and a half prior, I would’ve been able to find another pharmacy that’d be able to get me my necessary medication. But no, they didn’t want to do their job and take 2 minutes to check availability. Literally the worst customer service I’ve ever seen, they absolutely don’t care about the customer at all, highly doubt they do anything there at all. I’ve now been off my medication for five days, something you’d think a pharmacist would care about.
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December 2021 by Kaori M.
I came here to get a booster shot of COVID vaccine. Everything was smooth and the store was not busy. Store was clean. Only minus point is no signage inside the Prudential center to go to CVS. It took some time where the CVS is.
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July 2020 by Lynn J.
This CVS is The busiest one in the Back Bay Neighborhood of Boston. The isles are crowded. The lines are long...and the staff seems stressed.THE DEAL: If you are in a hurry, go to another CVS.
