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September 2024 by Max Arthey
The Converse Flagship Store in Boston is a must-visit for any Converse enthusiast. The highlight is the fantastic customizable workshop where you can personalize your sneakers. Even as a visitor from the UK, I was able to add some unique patches to my shoes, and I learned that they offer full customization and delivery to any US address for locals. The staff were incredibly friendly and helpful, guiding me through the process of finding the perfect pair and customizing them just how I wanted. Whether you're looking for a unique souvenir or the ultimate pair of personalized Chucks, make sure to check this place out during your time in Boston.
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September 2024 by Alberto Dagna
Small, interesting store. Under the Converse headquarters.
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August 2024 by John Mauren
hard to get to but the logo trails helps!
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July 2024 by Steve Winkler
Carl, you are the best. We purchased 3 pairs while on vacation. One was for our son, but our son told us the wrong size. We talked to Carl about the situation asap. He took care of us all the way back in Illinois. GREAT CUSTOMER SERVICE. Very professional all around with phone calls and shipping correct size. Thanks again, Carl. Highly recommend this store.
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June 2024 by Mahailey Oliver
Lots of variety, and you can decorate your own pair uniquely. The staff was great despite it being busy! Scenic view on the water too.
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June 2024 by Jonathan Kobles
Really disappointing experience. The store is quite out of the way and they didn’t have the shoes we wanted (basic parchment or black chuck 70) in my size (10.5) or my partners size (12.5). Literally 0/4. If you’re a flagship store, you should probably keep your inventory updated on your most standard shoe… better off just going somewhere else
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June 2024 by Richard Dunn
Awful place and it is supposed to be a flagship store next to their offices! Poor service level. Not great for the brand.
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June 2024 by love phi22
Did not let me in because “I was not invited to his special event”. Horrible customer service.
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June 2024 by Liz
Absolutely the worst experience!!! Skip this experience definitely not worth it due to HORRIBLE customer service!
1. Nearly impossible to find yesterday due to the construction. The marketing team should do better.
2. Went to the store looked around and not one single associate wanted to help me. I swear if you are not a middle aged rich white woman, than there’s no way customer service is going to be supported. I waited nearly 15 minutes until finally someone came to assist with getting me shoes. I watched them go up to nearly every other customer in the store besides me.
3. Finally after waiting for the shoes to arrive from the basement, the woman apologized and said she printed the wrong receipt with the wrong shoe size and brought up a 8 1/2. I told them I was a 9, 9 1/2. And didn’t sound like she was going to go back there and actually get my size either. It was kind of like okay now get out… we don’t have ur size. So so rude!!! I was livid and I yelled at the associate saying I was going to buy.
4. Again, he didn’t care whatsoever. Really customer service is HORRIBLE!!!
Skip this expensive experience.
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June 2024 by Matthew Harwood
A really cool building and the converse sign on top of the building really makes it stand out. For people interested in the history of fashion this is an interesting piece of architecture that they will appreciate.
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May 2024 by A Moment in Dive Photography
Have been here in the past and loved the store. However this trip rating low as no where is it posted nor when we called was there information that it is closed for a private event. Coming in from Canada, paying parking, dealing with traffic not a great experience. In this day and age timely and correct information is key. Do better please.
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May 2024 by Suzanne Edmond
Walked a long way in the heat for this to be completely closed for a private event!
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May 2024 by Tariq Khan
Amazing Experience - getting your Converse shoes customized is a great experience. The staff here is very helpful and patient and help walk you through every step of the way
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May 2024 by Giovanna Locatelli
This store is amazing. First, you can spend some time there because you have many options to choose. (And you will wanna to buy everything!). There you can customize your Converse! It’s a funny experience!! Trust me. The staff is very nice and work to to the best. You can answer the survey and get discounts for the next purchase. Next to North Station MBTA. Highly recommended
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May 2024 by kelsey
wanted to order a pair of custom shoes , but even though their hours are “open” the close the entire store for private events without notice for customers :(