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December 2023 by bleed green
I've been apart of the City of Boston credit union for eight Yrs. Overall my experience has been good, However I recently went into the West Roxbury branch and was treated awful by the Bank Manager by the name of love and She did it in the presence of my Daughter.
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September 2023 by derrica fitzpatrick
AWFUL ATTITUDE! Why on earth should i trust you with my money if you don't even want to be at you own job! SO NASTY! The teller at the first desk with short light brown hair is so rude. She constantly has her "next teller please" sign up (there are never any tellers) and will sit there on her phone! Dont dare ask for a pen during her paid hours of social media scrolling.. she'll roll her eyes and scoff at you! maybe if someone there would answer the phone I wouldn't need to come in person.
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July 2023 by Tiffany Pujols
I had Boston credit union bank for a little over 2 years. NEVER had an issue/attitude or bad customer service from ANYONE until a couple of days ago. My husband and I were treated like kids by this woman (manager) named Love. She treated us like we were bagging her personally for money. Never gave us a smile, never greeted us and NEVER made sure we felt like one of their clients. My husband and I are two hard working young adults that are trying to continue pushing through the economic hardship we went through last year with me loosing my job due to health complications with my 2nd pregnancy. Working on our credit, our goals and future for our kids. It’s not fair that someone cannot treat their customers right. The ones that keep the banks running, when there’s tons of people looking for a job on her position that can surely give an AWESOME customer service. Sadly we saw another incident with another customer and her while we were waiting. Many blessings for her!!
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December 2022 by Katie D.
The bank will not allow me to access my husband's and my joint account because it is in my husband's name; they actually told me he needs to come in and give approval to let me do anything with the account (although most of my paycheck is directly deposited into the account every two weeks). I showed statements with my name on them, and they still will not give me access. Good thing my husband and I have a good relationship.
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December 2022 by Kim Suprin
They never answer the phone and have no customer service line! Impossible to do business with unless you want to go there and wait while the bankers and managers act to busy to assist you.
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November 2022 by Michelle F.
Very helpful & kind staff members at this location. Always a pleasure to do business here.
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September 2022 by Tee
Good svc
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January 2021 by Paul McGarty
Been calling this bank for an hour, no one will answer. The customer service here is not great.
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December 2020 by Jimmy M.
Updating after reviewing 8 years ago. Lost stars because they never answer the phone. No matter what time of day you call, no matter what branch or number you try, they just let it ring forever, on the rare occasion that they do answer, they immediately put you on hold or transfer you to someone's voice mail.
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September 2020 by C P.
If you are old and slow and love paper everything and visiting the bank and having to do everything in person ... This is your lucky day!!! City of Boston Credit Union is the bank for you!!!
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July 2020 by stephen wright
Always helpful.
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December 2019 by Samantha C.
The worst ... if you misplace, lose , or have your blade it cars stolen and order a new one, it takes over two weeks for it to come ... then you have to wait an additional three day's for the pin to come before you can use it....
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November 2019 by Vanessa Osgood
Came in on a friday afternoon and stood for a moment. I was told by the manager to have a seat and someone would be with me shortly. I sat for 20 minutes without any help. 2 reps went to lunch. The branch manager, Love Mahoney could have helped me but chose not to. When I got up to leave, the member rep finally decided to walk to the front. I just wanted to get a new debit card. Worst service I have ever experienced. Grateful my main bank is a different credit union.
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October 2019 by Monique Brown
The refinancing rep spoke wsy too quickly. After asking her to slow down it felt like she did because she was asked to, but was slightly annoyed about having to do so. She didn't even ask if I understood everything and needed anything else before hanging up. She was very eager to end the call. I wouldn't recommend them. Not eveyone is familiar with "loan terms/vocabulary" like me.
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May 2016 by Stephen Vizard
Great bank change machine inside and great service always helpful
