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March 2024 by Hope Singer
They cancelled my big check I put, after I put the check in on mobile then in the ATM. they shut down my whole account... I'm going to TD Bank instead. I been using Citizens for years now they really screwed me over... Done !!!!!!!
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December 2023 by Darryl Cunningham
They are the best Great customer service and always make sure everthing is great
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February 2023 by Amanda Hoover
Vivien always makes my visits very pleasant!
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August 2022 by Chris Chan
I was there on August 18, and a very professional, kind, Asian woman helped me with my transaction. It was a somewhat hefty transaction and she made me feel at ease by asking for my ID and verifying certain information. She made sure I was able to see her every move regarding this transaction to ensure it was properly done correctly. She was very knowledgeable and respectful. She even thanked me for being a loyal customer for over a decade. This is the first time ever having a customer representative thank me for being loyal to this banking establishment. I couldn’t believe she said that! I wish I could have thanked her more for being a prime example of what customer service should be like. I also wished there was a section I could have written this on the survey they sent but of course they don’t include additional comments. This woman should be rewarded for her exceptional service. She went above and beyond for me and I felt very welcomed. I wish I got her name but unfortunately I was in a rush. I hope this review gets to her and her manager because she was the most sincere, respectful and genuine person I’ve met working at Citizens Bank.
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April 2020 by MetBoston Limo
Applied for the PPP loan on April 6 as soon as Citizens made application available. Despite continual follow up emails and calls to Citizens, I still have not been provided the current status of my loan.
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January 2020 by davidiz0n
Good bank
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November 2019 by Arriana Rose
Will not exchange bills for quarters unless you have an account, even if you take the money out of their ATM and pay the $3 fee. So if you need quarters for laundry, this is not the place!
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December 2015 by Bryan Hinkel
Absolutely terrible. They've sent my information to the wrong address multiple times, sending them my pin number and refusing to change my address or create a new pin at the branch. Absolutely the worst banking experiences I've ever had happen here. Do not choose this bank.
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July 2015 by Jimmy Zhang
The worst bank I have known. Can not trust what they said. Awful experience.
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August 2014 by Felicia Nguyen
Predatory practices. Tried to mitigate security concerns on a card by getting a replacement card. Got duped into signing up for a new credit card instead because the employee offered it as the normal routine to mitigating security issues. Awful experience. Go to Bank of America up the street.
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January 2012 by Clay NFerno
Well lit for late night withdrawals.