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June 2024 by Crystal
Trash bank elsewhere.
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April 2024 by Danver 2022
Very bad customer service, even the branch manager is very rude
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February 2024 by Lilly Shortle
Went to get quarters for laundry and the teller told me they were out of quarters. She then told me to go ask JP Licks if they have quarter rolls, which I think is so weird and unprofessional. The next day, I called ahead and was told they have quarter rolls. When I got there, they said they still have no quarters. They thought I meant the empty quarter rolls on the phone. Absolutely absurd.
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October 2023 by Cuddly J
Citizen bank is very disappointing. They did not provide bonus that they have promised when opening the account. My friend will be closing citizen bank’s account due to lack of trust. The manager and banker lie to customers and they do not take any responsibilities. They only apologized which did not solve any problems.
We strongly encourage everyone to use different bank.
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September 2023 by Roberto Perez
I was in there to request coin rolls to possibly open up a new account from the over abundance of collected coins and the window clerk stated that I needed to be a bank member in order to receive these rolls. I stood in line for approximately 30 minutes just to be told that they would not help me. Why was service so slow when I only had a simple request? What is the problem with efficiency and respecting the time of it's customers? Why couldn't the bank provide a simple courtesy to attract a potential new customer?I was considering becoming a member because I regularly shop and Stop N Shop, they have many ATMs available, and they are open on Sundays. After this most disappointing bank experience I will not be opening an account with Citizens.Please clean up and get your house in order.
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September 2023 by David Lee
Citizen bank is very disappointing. They did not provide bonus that they have promised when opening the account. My friend will be closing citizen bank’s account due to lack of trust. The manager and banker lie to customers and they do not take any responsibilities. They only apologized which did not solve any problems.We strongly encourage everyone to use different bank.
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September 2023 by Scott Jung
Citizen bank is very disappointing. They did not provide bonus that they have promised when opening the account. My friend will be closing citizen bank’s account due to lack of trust. The manager and banker lie to customers and they do not take any responsibilities. They only apologized which did not solve any problems.We strongly encourage everyone to use different bank.
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August 2023 by Lee Soto
This place is unrecognizable! It use to be my go to place over 15 years ago. I walked in and I when I looked up I had to check again to make sure I was in the right place. The added plus is the nice new staff
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March 2022 by nyla splaine
Amazing service . The bank was technically closed it was 4:02pm and my sister and I were still seen. Lee walked over , opened the door and Devon accommodated us . They’re always polite 10/10 service ALWAYS
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December 2021 by Melanie Hennessey
this branch of citizens is an absolute treat. all the employees are SO nice, really funny and genuine people, and they've always helped me and were very enthusiastic about helping me with any problems i had. Nathan in particular is incredible and always made sure banking with them was easy and painless, when banking at a lot of other places can be super stressful. highly recommend this branch if you're looking for a bank to open an account with!!
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December 2021 by Okiest Dokiest
Everyone is wonderful and helpful here
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October 2021 by Katie Bell
Blaise, the manager of this location, was incredibly rude. We spoke on the phone the week prior and he told me if I came in, he could correct an overdraft charge that was caused by a mistake charge. He was rude and condescending throughout our interaction. I will be closing my account here after 7+ years because of his poor customer service and attitude
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September 2021 by puppyglock
this branch of citizens is an absolute treat. all the employees are SO nice, really funny and genuine people, and they've always helped me and were very enthusiastic about helping me with any problems i had. Nathan in particular is incredible and always made sure banking with them was easy and painless, when banking at a lot of other places can be super stressful. highly recommend this branch if you're looking for a bank to open an account with!!
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July 2021 by Sean Spencer
Very helpful and friendly staff. Unfortunately there never seem to be enough of them to deal with the volume of customers at most of times that I go in. Great branch but don't expect to be in & out quickly
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September 2020 by Christopher A. John
Very very very personable branch. I came into this branch to cash a check and they realized I was not a Citizens Bank customer. The Brach Manager spent time to talk with me, understand who I bank with and how they may be able to help me. Weeks later I needed to open some tenant security deposits accounts and they were the first place to think of. Friendly staff, remembers the people who come in/out daily, etc. I literally drive past 10 other beaches to come to this one as they create a friendly feeling. Stop by and get to know these bankers. I’ve been really impressed thus far with the level of service I’ve received.
