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October 2023 by Sean Smith
Man sleeping/living in ATM vestibule most nights. Blocking access to ATM. Notified bank, but nothing has been done. It’s unfortunate that this individual is living this way, but I just want access to my money.
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August 2023 by William Konstantinidis
One of the worst banks. Do not open a bank account here I promise you'll regret it
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August 2023 by Keyett Burton-Samuels
I had an great experience at this branch after being disrespected at the Mattapan branch by Sandy Brandao Cardoso. Nneemeka tried his best to resolve my issue. He went above and beyond, even calling me days later about the status of it. His co worker Zaida also tried to assist. Although my issue can't be resolved I really appreciate all of Nneemeka's help. He even had kind words for his disrespectful colleague Sandy. Thanks Nneemeka!
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April 2023 by queen boston
It's disgusting how KRISTA AND MEKA (bank tellers) unprofecionals discriminate against my dad. He has been a customer for over 20 years. His 90 he was trying to withdraw money from his account he provided ID and his bank info, and they wanted him to mandatory sign when he have chronic tremor very visible and can't write because of it he offer to sign with an X as usual for many years and they both said No sorry we can't help you sorry and bye just like that i the daughter ask to speak with a supervisor and quickly she apologized and did the transaction with no issue. And admitted those 2 tellers were totally rung...
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March 2023 by Vaneida Gomes
ANNIE has a HORRIBLE customer service, or should I say, she has NO CUSTOMER SERVICE skills at all whatsoever. She has a nasty attitude, doesn’t greet nor thank her customers, she’s always complaining and mumbling something under her breath, not once did I see her dressed appropriately for work, she always has her pants sagging, mean look on her face and makes people not want to do business at this branch.To the branch manager, Annie is taking your branch down with her.
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December 2022 by Evan Zinner
Could really use some bike parking.
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August 2022 by Angela Dume
Very friendly and professional people. Always solve any problem I have.
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February 2022 by al milton
Another excellent experience at this bank. I’ve been a citizen’s bank business customer for over ten years. And since then I’ve seen multiple managers and staff come and go at this branch. But the new manager and her staff for the last two years have made a big difference. Very professional and welcoming . Highly recommend this branch.
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January 2022 by bouchaib jarir
Worse bank ever
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August 2020 by Maggie C.
I had the most amazing experience with Sue at Citizens Bank this afternoon. She explained everything she was doing, was friendly, and she made the whole experience delightful. I highly recommend her!
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November 2019 by A J
My check got stuck in atm machine
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October 2019 by Eduardo B.
UPDATE : Finally Resolved . I had an old rainy day passbook account that had dad's estate, mom as administratrix & me on the account, been using it sparingly for 40 years & Account goes back to 1966. Now they are not using passbooks & when I went in to do a deposit with cash back the all of a sudden say my name's not in the account & I can't access it. I am beyond pissed. Was told to talk to branch manager after she gets back from vacation so we'll see what happens. I do my main banking @ Bank of America . Very traumatizing experience... Update: They are basically trying to steal my $1000 that was in a passbook account in name of dad's estate w/ mum as administratrix & my name on the passbook. Now they say my name is not on the account & I have to probate, ridiculous...UPDATE finally it was resolved ...
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July 2019 by James Leader
Horrible customer service. Be prepared to wait 30 minutes to do anything.
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November 2018 by Steven Fennessy
Very friendly a pleasure to do business with.
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May 2017 by julio ayala
Exelente atencií³n acá son muy amables
