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June 2023 by Gordon K.
WORST. BANK. EVER. Avoid at all costs. Most frustrating and incompetent bank I've ever dealt with. My father had a HELOC and a checking account at Citizens Bank, and when he passed away, I paid off the HELOC and tried to close the accounts. I am my father's executor and I have all the documents (death certificate, letters of authority etc) to prove it. I live in CA and they have no branches here so I have to do it by phone. I've had many, many phone calls with them and every time I get a different story and they ask me for something new. I've sent in the info they requested by physical mail, email and fax, but they still won't close the accounts. It's a nightmare. And whenever you send them any new information, it takes several weeks to get posted in their system.
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December 2021 by Charles Lauture (BHR & MGMT, LLC)
Branch is CLOSED on Christmas Eve!!! What a disservice to the community! Im sure employees were happy however as I waited to use the packed ATM I watched customer after customer turned away.
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October 2021 by Jose Manuel Cabral Aquino
(Translated by Google) Excellent service from all your employees, they just lack parking, thank you very much(Original)Excelente servicio de parte de todos sus empleados .solamente les falta parqueo.muchas gracias
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February 2021 by Sergio Nunez
Worse customer service experience.
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May 2020 by Kacy D
HORRIBLE SERVICE. lady with glasses and braids tried to rush us while i was translating for my grandfather because he couldn’t speak english. how are they located in a diverse neighborhood but try to rush and be rude to some of us who cannot fully understand english.
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August 2019 by Dan Ostiguy
Cash comes in ten dollar quantities at this ATM
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June 2019 by Kermis Jp09
By far the worst (location) I've been can't get your money early can't get in early music blasting its like a disco atms never working very uncomfortable
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August 2017 by Keelia Alder
They have a great account for small businesses (doesn't require any monthly fee at all!) plus everyone at this branch is exceedingly friendly, always making everyone feel welcome and and well taken care of.
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May 2017 by Keelia Riegg
They have a great account for small businesses (doesn't require any monthly fee at all!) plus everyone at this branch is exceedingly friendly, always making everyone feel welcome and and well taken care of.
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December 2016 by Daniel Ostiguy
Cash comes in five dollar quantities at the ATM
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March 2011 by A Google User
DO NOT get a mortgage here, especially if you are low or moderate income. They will make it nearly impossible for you. I was qualified and only after I filed an official complaint did they finally give me the loan.
