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March 2024 by Laky Tocky
Freaking manager sucks there. Lazy staff! I just needed some helpAnd they said they were unable to do it because they were closing in 15 mins.
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February 2024 by Kim Tran
So weird customerservices waiting hours
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February 2024 by shakti niloy
Really really bad customer service!!!!
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August 2022 by Van Anh Le
Really really bad customer service!!!!
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April 2022 by Vân anh Lê ngọc
Really really bad customer service!!!!
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March 2022 by Annie Tran
Fernanda, one of the tellers there had an extremely rude attitude. My dad went there to get a bank representative signature for a housing application. The housing just wanted a signature of the bank representative, the account number, balance, and interest rate that’s it. Fernanda first made a copy of the paper and said to my dad that they will send a copy to the housing. We were very confused because all she had to do was to look up at our account and write down the information in our account, we told her it will take one minute to do this. She said the citizens bank policy is to send a copy to the address. I do not understand at all. My dad told her it will take one minute to look our information on the database and she refused his service. My dad said the deadline is March 4 how long will they send a copy and she said to my dad “well why did you come late?” With an attitude that was so disgusting. She never answered his question. Mind you we went to the housing appointment today February 17, 2022 and then we came straight to this bank hoping we would get their signature and information filled out. Fernanda did not provide any customer service. Horrible! We went to a different citizen branch and they had no problem filling out our information. Another branch looked up our accounts and wrote the information down on the paper. Horrible service from Fernanda.
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November 2021 by Daniel Lam
Service here is mediocre. I always end up going all the way to Kendall Square in Cambridge to get things done.
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April 2021 by Kha Dam
I wrote a $1500 check and the bank actually transfer $2500 from my account for that check, and then charged me an overdraft fee. And there is no way for me to leave a voice mail or message for the bank to fix their mistake.
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March 2021 by KevinGar1000
Worst customer service ever. They lied to you to open a credit card to get the commission and the you get nothing on the credit card. I Called the bank manager and they never gave a call back.
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November 2019 by Eric Ly
The line can be long at certain time but I understand some transactions might take longer and need 2nd approval. I Usually go there around 10AM or call them ahead of time when I needed coins for my business. And, I have had no problem at all.
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June 2019 by jose lopez
Slowest and most inefficient branch ive ever been too, walked in as soon as they opened, was 3rd in line, and waited 40 minutes before i was helped
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May 2019 by Anh Nguyen
Tim and Bill are my favorite bank tellers here. They are friendly and supportive. I would give 4 stars only due to the all-the-time broken atm.
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May 2019 by Fredrick Lazar
Atm is broken in one way or another most times I try and use it.
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April 2018 by Kim T.
Only two financial advisors in the whole building , looking at the line and about 5 people lining up to be seen by ONLY 1 financial advisor.
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August 2016 by jakari thomas
Might be the one of the worst branch citizens bank branches