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December 2022 by Stephen S.
Over the last year we have had tens of thousands stolen out of our accounts, we have gotten our money back but with great inconvenience and anxiety. Citizens will give us no explanation of how or who stole our money. They clearly cannot secure anything in this bank, you may be better off keeping your money under a mattress.
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November 2022 by Beantown617
Worse bank to have I never got any paper checks and have to pay $10.00 to get one paper check that I need to pay $25.00 all they do is rob you at this bank and take money from your account and can't explain it then put it back , this bank is a joke
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May 2022 by juliana patiño rojo
Amazing place
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March 2022 by funny face
New face every time.Is this a trainees bank.Takes forever for any simple transaction.Its horrible.Always.
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December 2021 by Benito C
Amazing place ?
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December 2021 by Kalixie M.
I would give negative stars if I could. This review isn't for this branch but for the Citizen's Bank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!
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June 2021 by elsa kecho
There is work ethics at all bad customers service
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February 2021 by Mr. Maurice Evans Jones
I like this bank,but when they renovated this location. The tellers that I first was introduced to, were great. Very friendly, but now they are friendly on different occasions
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February 2020 by Victor Pereira
horrible.
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February 2020 by Megan Baxter
It's the worse. An issue from 2018 is still not fixed and it's 2020. Rick the manager doesn't have the capability to search emails or follow up properly. Just a bad experience. We are going to close the account and move it to another bank. If you dont have an account please check out cambridge savings bank, the cooperative bank, or Santander all in charlestown.
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May 2019 by Jane Allison
You feel like your bothering the workers they literally dont even look at you or really want to help you at all.
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October 2016 by Alfredo L.E
they do not like service to the black people RACIST!!!!!
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March 2016 by Lex Lutor
Nice bank. Convenient ATM's. Always available in Stop and Shop
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April 2015 by Matt Reno
Best staff and no lines ever!
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January 2013 by Paula Reveliotis
Citizens bank has really great commercials its too bad that they are all fake. I have been giving the wrong information mutiple times about interest rates and other basics.
