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August 2023 by Aly G
Way down hill!!!I have been a member of this back for 10+ years had family join and everything. This was my most favorite location and over the last 2 years they have went so far down in the customer service area. I don’t even bother going in anymore. It’s really sad because Brighton is a family area and when businesses lose that touch it’s never a good thing.
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May 2023 by Narjes
I like this branch and how convenient it is. it's busy and lively and staff are very nice and helpful and ATM machines don't break often. I had a good experience with the bankers every time I went in and they always tried to help and answer my questions and direct me in case I needed help somehow.
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April 2023 by Freddie A Maldonado
It is the best staff members specially Mr. Oliver he will answer any questions or concerns you may have. They will make sure your finances are done well...
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March 2023 by Jac Bommarito
The bad reviews are so entitled lol this branch is fine. Yes it gets busy it's in a busy location...
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August 2022 by Martha Zuniga
This is not the first time: customer service representatives have preferences among their clientes. They don’t respect the order of the arriving. We were waiting in the line and they took care of another customer that arrived after us, they said we need to wait a little bit more, today we took the day off to do this with our bank and we couldn’t, I think you guys at citizens bank need to take care of this and try to improve your customer service, because this kind of issues are unfair an annoying.
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June 2022 by Kiho Kim
Tellers are super friendly, but like 4 out of 5 times when I visited, I had to wait at least 10 min with long waiting line because there are only 2 counters serving customers.(Many times only one counter running)If you are in hurry, do not go this place.But if you don’t mind waiting 10 minutes and meeting very friendly tellers, you’ll be fine with this location.
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May 2022 by Liliana Cabral
They only have ONE person on customer service. You have to wait a lot for a simple thing.
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May 2022 by Thacha Saengpradit
Not really recommend this location. They might too busy that why always have a mistake. We opened an account with them last month. We took 2 hours just to open an account. Then He forgot to make another Debit card for me and forgot to order Check book for us. Also after ask him he asked us to come back to pick up the Debit card other day. I’m very busy then I just came here today to pick up my Debit card @2 pm and the guy still have the case that understandable but the lady come to ask me that after he finish that case could take 30 mins more for back up what da heck. Poor service here not really recommend for anyone. Other location could provide better service ever.
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December 2021 by Randall Vera
I had an issue with this Branch regarding a tech failure at the ATM. *I was pretty Irate.* It was a disaster, a big deposit (that I think caused the ATM to crash) it was after they were closed. The ATM kept my deposit, no record of it. This Branch Bent over backwards for me. They’re great - BUT the Office if they President called me. I forget the lady’s name but she made everything alright. Citizens has my loyalty, as they really went way above and beyond to fix the issue. Grateful for all they did.
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December 2021 by Brenda Fitzgerald
I had such a great experience with the banker, Larissa, at this branch. I had a complicated and unfortunate situation that I needed help with and she was so patient and helpful. Overall, I've been coming to this branch for over a year now and never had any issues or bad experiences.
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October 2021 by Local gide Viktoriya
The worst customer service ever... Very rude.. Without finishing explanation just turned around and walked away to another walk in person...Besides.... I couldn't understand most of the words this person was saying.... Don't go there!!! Unless you will use ATM ONLY!
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October 2021 by Brenda Farias
I had such a great experience with the banker, Larissa, at this branch. I had a complicated and unfortunate situation that I needed help with and she was so patient and helpful. Overall, I've been coming to this branch for over a year now and never had any issues or bad experiences.
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October 2021 by Alyssa Cassarino
Staff was rude and disrespectful. I went in to get quarters to be able to do my laundry and the staff laughed at me in front of other customers. What kind of customer service is that?
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September 2021 by Riley M.
Mark was absolutely wonderful to work with! He was the most pleasant staff there. He was very knowledgeable and answered all of our questions. I have not had the best experience with banks in the past but Mark changed my mind on that!!
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January 2020 by Maria Kozmina
Terrible bank! Terrible customer service!!! Don’t open any account in Citizens Bank!!! Save you time and money!
