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June 2023 by Jenn Y.
Clerk was polite. Only one person working though so had to wait in line.
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August 2022 by Ozzy A
The lady on the desk, helped me a lot, she was so cheerful and full of positive attitude!Great thanks honey !
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June 2022 by Ozzy G
The lady on the desk, helped me a lot, she was so cheerful and full of positive attitude!
Great thanks honey !
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December 2021 by Kalixie M.
I would give negative stars if I could. This review isn't for this branch but for the Citizen's Bank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!
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October 2021 by Ozzy Arda
The lady on the desk, helped me a lot, she was so cheerful and full of positive attitude!Great thanks honey !
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March 2020 by megafi eath
(Translated by Google) A very high building.A very tall building.(Original)A very high building.とても高いビル。
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October 2019 by Hiroki Kittaka
(Translated by Google) A very high building.
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August 2019 by Lauren K.
I used the ATM tonight. It was easy and no issues for me to take care of my banking business. I was grateful this ATM is easy to use because the one two blocks away would only show me my balance.
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August 2019 by Heriberto Montoya
I made two appointments at Central Square brach to refinance my mortgage and the loan officer didn't show up for any of the appointment.
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May 2019 by Gary A.
Citizens bank sent me a pre approval for a Master Card, with an offer of bonus of 150 dollars based on certain stipulations about spending. I agreed to accept their credit card, but strangely, their latest info contains absolutely nothing about the bonus 150 dollars that they offered to get me to take the card. I called the number on the card I received, I got nothing but a run around , was put on hold , at least three times, wasted at least forty minutes trying to get an answer. There was no answer in the end, no confirmation that I have that bonus amount available. If you get an offer, be sure to keep your proof of any bonus promised, since , they are not likely to confirm that in the end. As far as I am concerned this is nothing more than a fraud, ,,,,,,,,,,,,,,,,,,,,,,,
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March 2019 by Caitlin W.
I am a graduate student in Boston MA attempting to finish a Master's Degree in Clinical Mental Health Counseling. To obtain this degree you are required to do 2 unpaid internships. I am in my second internship working with at risk youth in inner-city Boston. Not only is the internship unpaid, but it costs A LOT of money as it is part of the degree program. Consequently, I am dependent on financial aid to pay rent, bills, food, etc. My account at citizens became over drawn in January 2019. I reasoned that, when I received my financial aid via direct deposit into my citizen's account, the balance would be covered and I could pay rent, bills, etc. On 2/11/19 I received electronic notification that my school had send $8,000 plus dollars via direct deposit to my Citizens account. I checked my account. It was no longer over drawn, but the balance was $0. I called and was told, "We closed your account because it was over drawn for too long." I received NO notification that the account was closed. 2/11/19 was the first time I was told, "Our recovery department will send a check to the address we have on file once we check and make sure the funds are good, please hold." I was put on hold. The staff person came back and said, "Funds are verified. We will get a check in the mail to you tomorrow. It is now 2/28. We have turned of internet, electricity, heat, and hot water to save money. Let me tell you, living in Boston without heat in the winter is rough. A good side effect is that I've dropped 2 sizes in the past month because I can't afford food. Poverty is truly the best diet. I am not naive enough to think Citizen's bank cares about any of these circumstances, but I thought they would keep their word, stop holding my school funds hostage, and would send me my check when they first promised... not said... but PROMISED, they would, which was 2/11/19. I was just informed not 5 minutes ago that the check was never sent. (Keep in mind, I have called at least 7 times since that first call on 2/11, each time being met with the same process, "Please hold while we verify the funds, funds are verified, we are emailing to have your check sent immediately). Now, facing eviction, I have consulted legal advice. It seems I will have to drop out of school (I was only supposed to have 3 months until I graduate by the way), so that I can work a paid job. It is too late to withdraw from the semester with courses refunded. So, I will be paying for not one, but two extra semester of school because I will have to restart my second internship. in the fall. Citizen's bank, in one month, has exposed me to living without heat and electricity in the cold New England winter. Citizen's bank has provided me with the experience of living in true poverty. Citizen's bank has triggered a depression so intense, I have been prescribed mood elevators which are drastically affecting multiple parts of my psyche. Citizen's bank has pushed my relationship with my partner to the breaking point. I wish citizen's bank had been honest from day one. I wish when I asked, "Can you set up a checking account with NO over draft fees? e.g., if I don't have the funds, the purchase is declined?" Citizen's bank said "Yes." This was a lie. I wish Citizen's bank had told me they were going to close my account. They never did. I wish citizen's bank didn't lie about sending me a check. This lie caused me to lie to my landlord who has reached the end of his grace. Citizen's bank has walked me through what has been the worst banking experience of my life. The side effects of this experiences will be affecting my life for the foreseeable future. As I go public with my story via youtube, facebook, instagram, I leave my comments here for the edification of other young professionals seeking higher education who do not come from money or privilege. This bank will add to your stress
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February 2019 by Max G.
I come here every pay day. They have max 2 tellers. W. T. F. The line is always crazy, how can't you have more than 2 people out. Sometimes it's just one. Common now...
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June 2018 by Firstname Lastname
The customer service is horrible, I have a business account and I'm treated like someone that doesn't have 2 cents to rub together. This branch needs some customer service training.
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April 2018 by Irina S.
Ok, for the full disclosure it is not about this branch but rather about the whole Citizens Bank company. Terrible and shocking are not even the words to describe the experience I've had. Out of the blue, with no explanation I received the letter from them that my accounts are being closed! And that is after 27 years of being their Premier Platinum customer. I had 5 accounts with them including money market account. The terminating letter was dated a month before the date I got it... and it came two weeks after the date on the letter giving me only two weeks to go elsewhere. I called them to find out why, they refused to tell me! They sent me the check with the balances from my money market and savings accounts with NO INTEREST earned for the last month. When I inquired where my interest is from money market account they said that if either party terminates the relationship you don't get the interest for the last month! What a racket! So they can decide to terminate the relationship and keep the interest from your money for the last month! Imagine if you owe them money for a loan and when you pay it off you don't pay interest for the last month? I am still waiting for my money from my checking account which hasn't come in since they closed the account 2 weeks ago... I am going to complain to attorney general office because at this point I am not sure that I will see my money! Too bad there is no option for no stars at all as I gave one star when in fact they don't deserve any.
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January 2018 by Daniel Rondeau
The customer service is horrible, I have a business account and I'm treated like someone that doesn't have 2 cents to rub together. This branch needs some customer service training.
